by WPManageNinja 4.6 (69 reviews)

Fluent Support - Helpdesk & Customer Support Ticket System

Name: Fluent Support - Helpdesk & Customer Support Ticket System
Rating: 4.6 (69 reviews)
Author: WPManageNinja

Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.

Fluent Support ranks #1,988 among WordPress.org plugins with 10,000+ active installations, is #36 of 1,880 in the Calendar & Events category, a 4.6/5 rating from 69 reviews, and was last updated Sep 15, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v2.4.0 Current Version v2.4.0

Updated 1 day ago Last Update on 15 Sep, 2026

Refreshed 11 hours ago Last Refreshed on

#36 of 1,880 in Calendar & Events Top 5% by installs Downloads -20.5% this week Actively maintained

View on WordPress.org

Rank

#1,988

— No change

Active Installs

10K+

-21.7%

KW Avg Position

3.4

0.2 worse

Downloads

253K

+1,442 today

Support Resolved

100%

— No change

Rating

92%

Review 4.6 out of 5

4.6 (69 reviews)

Next Milestone 20K

Total Progress 29.2%

10K+ 20K+

567

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 7,079 more installs to reach 20K+

Rank Changes

Current #1,988

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.6

69 reviews

Overall 92%

60 (87%)

1 (1%)

2 (3%)

5 (7%)

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

Security History

Source: WPVulnerability

10 known vulnerabilities on record · 8 in the last 24 months · checked 1 week ago

Aug 1, 2026

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 2.3.1

CVE-2026-14197 · Fixed in v2.3.1
Jul 23, 2026

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 2.3.1

CVE-2026-15665 · Fixed in v2.3.1
Jul 22, 2026

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 2.3.1

CVE-2026-65470 · Fixed in v2.3.1
Jan 5, 2026

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 1.10.5

CVE-2025-67926 · Fixed in v1.10.5
Aug 22, 2025

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 1.9.2

CVE-2025-57885 · Fixed in v1.9.2
Feb 28, 2025

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 1.8.6

CVE-2024-13568 · Fixed in v1.8.6
Sep 25, 2024

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 1.8.1

CVE-2024-47302 · Fixed in v1.8.1
Sep 25, 2024

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 1.8.1

CVE-2024-47304 · Fixed in v1.8.1
Dec 27, 2023

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 1.7.7

CVE-2023-51547 · Fixed in v1.7.7
Aug 2, 2022

Fluent Support – Helpdesk & Customer Support Ticket System [fluent-support] < 1.5.8

CVE-2022-2559 · Fixed in v1.5.8

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Plugin Details

Version: 2.4.0
Last Updated: Sep 15, 2026
Requires WP: 5.6+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: WPManageNinja

Support & Rating

Rating: ★ ★ ★ ★ ★ 4.6
Reviews: 69
Support Threads: 1
Resolved: 100%

Keywords

Support Ticket customer support plugin helpdesk support plugin wordpress support ticket

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TL;DR

AI summary of the plugin's readme

Fluent Support is for WordPress site owners who need to provide customer support and manage help desk tickets. It centralizes customer queries from multiple channels into a self-hosted ticketing system with agent management, reporting, and integrations, avoiding the recurring costs of SaaS solutions like Zendesk or Help Scout.

Multi-channel support ticketing
Filter-based ticket management
Ticket waiting time tracking
Customer support portal
Ticket segmentation by product
Ticket segmentation by inbox
Customer and agent priority setting
Internal notes on tickets

Frequently Asked Questions

Common questions about Fluent Support - Helpdesk & Customer Support Ticket System

No, there are no limitations. You can manage as many support tickets or customers or support staff as you want.

Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SaaS servers. You own the data, and your data should be hosted on your hosting server.

Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress.

Absolutely not! From the very first, we were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax.

Absolutely! Fluent Support offers a customizable support portal, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look.

The full Vue source code is available on our GitHub repository: https://github.com/WPManageNinja/fluent-support