Helpmate – Sales & Support AI Chatbot for WooCommerce

WordPress content (Posts, Pages, Products)

Custom text content

Website URLs

Q&A pairs

File uploads (CSV, TXT, JSON)

Can I train the chatbot using my own FAQ content?
Yes! Simply input your questions and answers in the Q&A dashboard.
Can I view chat history?
Yes, you can review all chat history. If the bot gives an incorrect answer, you can add the correct one to improve future responses.
Can I see the data I’ve trained the bot with?
Yes, you can view all trained data — and delete or update it at any time.
Can AI respond to support tickets?
No, Helpmate does not automate ticket replies. We’ve intentionally kept this part for human intervention, as relying solely on AI may lead to customer dissatisfaction in complex or sensitive cases.
How many languages does the chatbot support?
Following languages are supported by ai chatbot but not limited to...
- English
- Spanish
- French
- German
- Chinese (Simplified and Traditional)
- Japanese
- Korean
- Italian
- Portuguese
- Dutch
- Russian
- Arabic
- Hindi
- Bengali
- Turkish
- Swedish
- Norwegian
- Danish
- Finnish
- Polish
- Greek
- Hebrew
- Vietnamese
- Thai
Can users track orders using a phone number?
Absolutely. Customers can track their orders using their email, phone number, or order ID — no login required.
Is the coupon system automatic or manual?
Both! You can choose to deliver coupons manually or automate them based on user behavior, like exit intent.
What if a customer wants to speak with a real person?
Helpmate includes a smooth human handover option with one-click links to WhatsApp, Messenger, or direct phone support.
Can I use Helpmate on multiple websites?
Yes, depending on your license. We offer single-site and multi-site licenses. Please check your plan details before deploying to additional domains.
Does Helpmate work with any WooCommerce theme?
Yes, Helpmate is designed to be theme-agnostic. It works seamlessly with any modern, well-coded WooCommerce theme.
Is Helpmate compatible with page builders like Elementor or Divi?
Absolutely. Helpmate works flawlessly with popular page builders including Elementor, Divi, WPBakery, and Gutenberg.
How is customer data handled and stored?
All data is stored securely on your own WordPress server. Helpmate does not send your customer data to any third-party services.
Can I customize the chatbot’s appearance?
Yes. You can customize the chatbot's colors, icon, welcome message, and branding to match your store's look and feel.
Does Helpmate support mobile users?
Yes, Helpmate is fully responsive and optimized for all mobile devices and screen sizes.
Can I turn off certain features I don’t need?
Yes, Helpmate is modular. You can enable or disable features like order tracking, coupon delivery, or proactive sales based on your business needs.
Is there a way to collect leads through the chatbot?
Yes. You can use Helpmate to collect user emails, phone numbers, or custom information during conversations.
What kind of support do I get with Helpmate?
We provide detailed documentation, video tutorials, and email-based support. Premium users also get priority assistance.

Privacy & External Service
This plugin relies on an external service operated by RhapsodyPlugins to provide AI chatbot functionality.
When you use the chatbot, your messages are securely transmitted to our servers where they are processed and a response is returned.

This plugin connects to an API to do following things.
- Process AI chat
- Store documents uploaded by you in a vector database

We do not store personal data beyond what is required to provide the service.
For full details, please review our policies below:
Terms of use, Privacy policy.