Live Support Desk

Unavailable Message: Choose the option what you’d like to display when there is no agent online.
Request Management Style: This decides how incoming chat requests are handled by your agents.
Waiting Queue : put requests in a first come, first served queue. Agents will just click on a prompt to connect to the next request. Direct Connect : when requests come in, agents will have the opportunity to Accept/Ignore the request.*
Screen Sharing: No mandatory to start. For more information on how to set up screen sharing, check out the How-to on that subject in our website.

Your API Key is found in your application details in the manage account section. When you configure the plugin you create an account, as well as an application. When you create your application you are given an API Key.
Just go to manage account in the Live Support Desk tab on your Dashboard and click on your application. You’ll see your API Key there.
If you haven’t set up your developer account or your application, you can see how to do this by reading the instructions on the installation page, or in the how-to guides on our website.*

We know that most small businesses around the world are made up of one employee. When we were creating this plugin we noticed that there was no solution for these really small businesses. The number of employees shouldn’t determine the features your company’s website is able to have. A lot of other solutions don’t offer all their features with their cheapest plans. They also require you to talk with a sales agent to get set up. We want it to be easy for everyone to get exactly what they need right away.
DO I HAVE TO PAY FOR EVERY AGENT ID I CREATE?
No. Creating agent IDs is just a feature of the plugin. You can have as many agent logins as you want. When you’re paying for additional agents, you’re paying for the number of simultaneously connected agents you need.

Our pricing model is structured around the number of agents you have logged in at the same time.

You might have 8 employees, but only ever have 4 working at the same time. You don’t need to pay for 8 agents if you aren’t going to have 8 agents logged in at once. Just pay for the maximum number of agents you would have logged in at once.

Just make sure your agents log out at the end of their shifts. This will prevent it from looking like there are agents available when there actually aren’t. It will also ensure that all of your agents in later shifts are able to connect.
WILL THE PLUGIN WORK ON A MOBILE DEVICE?
The plugin will work on an Android device. Unfortunately WebRTC isn’t compatible with Safari yet, so it won’t work on an iPhone or iPad.
WILL THE PLUGIN WORK ON ANY BROWSER?
The plugin works on any browser that supports WebRTC, and some browsers don’t support WebRTC yet.

The most common desktop browsers, Chrome and Firefox, support WebRTC.

Notable browsers that don’t support the plugin are Internet Explorer and Safari.

In addition to being available on Chrome and Firefox, the plugin will also work on Opera. While it is not available on Safari or Internet Explorer, most expect these browsers (and Edge, Microsoft’s next browser) to integrate WebRTC as demand grows. You can also install WebRTC browser plugins that make it work on Safari or Explorer.
IS THERE A LIMIT TO THE AMOUNT OF TIME I CAN SPEND IN A CALL, OR THE NUMBER OF CALLS I CAN HOST?
The plans for WordPress users are unlimited. You’ll never have to shut down customer support or reschedule appointments because you’re running low on calls or minutes. Feel free to take the time you need with your clients and visitors. There are so many different uses for these solutions that the only one size fits all plan is unlimited.

That being said, our service is subject to fair use. We didn’t put a number on this because every business is different. We understand that you can’t control the number of requests that come your way, or how long it takes to resolve an issue.

There’s no problem with having a lot of clients and getting a lot of requests. But we can tell the difference between a thriving business with a high volume of requests, and a site that is gaming our system. If we get the sense that you are abusing our service, your account will be subject to termination.
CAN I MAKE A CALL TOWARDS SOMEONE ELSE?
This is an incoming request solution. If people want to get in touch with you they will now be able to contact you right in your site. You’ll still have to reach out to people by going towards them.

Check out our website’s FAQ page for more info: http://plugins.bistri.com/faqs/