by NexlifyLabs
5 (1 reviews)
NexlifyDesk
Enterprise-grade WordPress helpdesk solution with intelligent ticket management, email piping, agent workflows, and WooCommerce integration.
Tested up to WP 6.8.3 (Current: 6.9)
v1.0.5
Current Version v1.0.5
Updated 5 months ago
Last Update on 25 Jul, 2025
Synced 8 hours ago
Last Synced on
Rank
#46,697
—
No change
Active Installs
0+
-100%
KW Avg Position
136
—
No change
Downloads
446
+1 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(1 reviews)
Next Milestone 10
0+
10+
1,647
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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Rank Changes
Current
#46,697
Change
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5.0
1 reviews
Overall
100%
5
1
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
Tracked Keywords
Showing 1 of 1| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| helpdesk | 136 | — | Tag | 20 hours ago |
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- Version
- 1.0.5
- Last Updated
- Jul 25, 2025
- Requires WP
- 6.2+
- Tested Up To
- 6.8.3
- PHP Version
- 7.4 or higher
- Author
- NexlifyLabs
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 1
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about NexlifyDesk
Create a new WordPress page and add the shortcode [nexlifydesk_ticket_form]. You can customize the form with additional attributes: - show_title="no" to hide the page title - The form includes fields for subject, message, category selection, priority level, and file attachments
Create a page with the shortcode [nexlifydesk_ticket_list]. Logged-in customers will see their own tickets, while agents will see their assigned tickets. Customization options include: - show_title="no" to hide the page title - status="open" to filter tickets by specific status
Yes! Navigate to NexlifyDesk > Email Templates to customize all notification emails: - New Ticket notifications, New Reply alerts, Status Change notifications, and SLA Breach warnings - Use dynamic placeholders like {ticket_id}, {user_name}, {subject}, {ticket_content}, and many more for personalized communications
Basic Agent Setup: 1. Go to Users > Add New to create agent accounts 2. Assign the "NexlifyDesk Agent" role to new users Advanced Agent Configuration: 1. Visit NexlifyDesk > Agent Positions to create custom roles 2. Define specific capabilities (e.g., "Level 1 Support", "Senior Agent") 3. Assign agents to positions through their user profiles 4. Configure automatic assignment rules in Settings
Default supported formats include JPG, PNG, PDF, and common document types. You can customize file handling in NexlifyDesk > Settings: - Configure allowed file extensions - Set maximum file size limits - Enable security validation and virus scanning integration
Configure response time targets in NexlifyDesk > Settings (specified in hours). The system will: - Track response times against SLA targets - Send breach notification alerts to administrators and assigned agents - Display SLA status indicators in the dashboard interface - Include SLA performance metrics in comprehensive reports
Absolutely! NexlifyDesk includes native WooCommerce integration features: - Built-in Order History lookup page for comprehensive order details - Automatic order-based duplicate detection for context preservation - Direct customer context access within tickets for enhanced support quality
Email piping converts incoming emails into support tickets. Setup varies by provider: Custom IMAP/POP3 Configuration: 1. Navigate to NexlifyDesk > Settings > Email Piping 2. Select "Custom IMAP/POP3" as your provider 3. Enter mail server details (host, port, username, password, encryption) 4. Configure spam filtering and processing rules 5. Choose email retention preferences (delete or keep emails after processing) AWS WorkMail Integration: 1. Ensure SSL is enabled on your WordPress site 2. Select "AWS WorkMail" as your provider 3. Enter AWS region, organization ID, and authentication credentials 4. Optionally configure SES for enhanced email delivery Google Workspace/Gmail Setup: 1. Create OAuth credentials in Google Cloud Console 2. Select "Google Workspace" as your provider 3. Complete OAuth authentication flow 4. Configure email processing preferences and filters
The intelligent assignment system operates through multiple algorithms: 1. Identifies available agents based on online status and workload 2. Balances ticket distribution by assigning to agents with fewest open tickets 3. Falls back to administrator assignment if no agents are available 4. Automatically reassigns orphaned tickets when agents are deactivated
Ticket closure follows a structured workflow: - Agents can manually close tickets at any time - Resolved tickets automatically close after 48 hours of customer inactivity - Administrators can reopen closed tickets when necessary - Customers cannot reply to closed tickets and are prompted to create new ones