by Casengo 4.4 (31 reviews)

Casengo Live Chat Support

Name: Casengo Live Chat Support
Rating: 4.4 (31 reviews)
Author: Casengo

Live Chat by Casengo, fully functional, easy to use and has great design! Install live chat support on your WordPress site today!

Casengo Live Chat Support ranks #20,364 among WordPress.org plugins with 50+ active installations, is #911 of 3,634 in the Communication category, a 4.4/5 rating from 31 reviews, and was last updated Jan 22, 2016. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 4.3 (Current: 7.1.4)

v2.1.4 Current Version v2.1.4

Updated 10 years ago Last Update on 22 Jan, 2016

Refreshed 1 week ago Last Refreshed on

#911 of 3,634 in Communication Top 50% by installs No update in over a year

View on WordPress.org

Rank

#20,364

— No change

Active Installs

50+

-27.5%

KW Avg Position

N/A

— No change

Downloads

86.2K

+2 today

Support Resolved

— No change

Rating

88%

Review 4.4 out of 5

4.4 (31 reviews)

Next Milestone 60

Total Progress 60%

50+ 60+

1,415

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #20,364

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.4

31 reviews

Overall 88%

21 (68%)

6 (19%)

0 (0%)

4 (13%)

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Plugin Details

Version: 2.1.4
Last Updated: Jan 22, 2016
Requires WP: 3.3+
Tested Up To: 4.3
PHP Version: N/A
Author: Casengo

Support & Rating

Rating: ★ ★ ★ ★ ☆ 4.4
Reviews: 31
Support Threads: 0
Resolved: 0%

Keywords

chat chat online chat plugin chat software chat widget

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Frequently Asked Questions

Common questions about Casengo Live Chat Support

Yes, you do. You can sign up here. Casengo offers a free trial for 14 days. More information on product features and pricing can be found at casengo.com.

That’s great! You can customize the Live Chat window (the Live Chat widget) to replicate your corporate branding. Here’s how: 1. Get yourself to the Admin Site 2. Next, press on 'channels’ 3. Go to 'Chat' and click on ‘Appearance’ from the left-hand menu 4. Click on the editable ‘color’ field and a spectrum of colors will appear. Simply click on the color you fancy to select the background color for your chat widget header. Alternatively, input the hex code if you have this information to hand. 5.Give your chat window/widget a heading, such as ‘Support’ or ‘Chat now’. 6. Set the color of your title text by repeating step 3. 7. Create the ‘Greeting’ people will see when the live chat window appears. For example: "Welcome to Casengo Live Chat", "Live Chat Window", "Invitation", "Pre-Chat Window", "Offline Message Window", "Live Chat Window", "Live Chat Interface","How may we help you?" 8. Upload your company logo by clicking ‘choose file’ > select the JPEG, Gif or PNG file you have on file > and just hit ‘Upload’ to confirm your selection. 9. Click on ‘Preview’ to see how your chat window looks. 10. Hit ‘Save’ to lock it in.

It might indeed be a good idea to disable the live chat functionality temporarily, for instance when you’re not available to accept chat requests. It’s easy: 1. Start with opening the Casengo application. Press ‘Go to the Admin Site’. 2. Click on the tab ‘Channels’ and then ‘Configuration’. 3. Go to ‘Chat Button’ and select ‘hide’. 4. Wait 1 minute for the changes to take effect. Note: Only available at 'Basic', 'Premium' and 'Enterprise'.

You're able to add multiple live chat screens, in multiple languages. This is useful if you've got a multilingual website, or if you want to use one Casengo Live Chat account for multiple websites. Here's how: 1. Go to the Casengo Admin Site > Channels, and choose Chat > Configuration. 2. Next to the template dropdown menu, click on "Add Template". 3. Choose the language/country in the dropdown and give your custom template a name. Hit "Save". 4. Choose your newly added language from the dropdown menu. 5. Add your custom template messages and hit save at the bottom of the page. 6. Go to "Appearance" and customize the chat widget in the exact way you want it to be. (TIP: Give your new chat widget a label in the "Show advanced settings". By doing this, you’ll always be able to see in which language the chat started.) 7. Choose your new language template from the "Language" dropdown menu, and your new script will be waiting for you at the bottom of the page. Copy this script and paste it where you want it to be. Your new custom language chat is now set up! NOTE: This live chat feature is only for Premium live chat users.

All your live chat records and offline messages are stored in our database. You can query for a particular live chat conversation from your Casengo Live Chat inbox.

Just add the following script to your live chat widget script: setTimeout(function() { window.CASENGO.closeInlineStatus(); window.CASENGO.hideChatBadge(); window.CASENGO.openVIPWindow(window.CASENGO.savedURL); window.CASENGO.showInlineChat(); window.CASENGO.forceInBox(); }, 5000); The standard time interval is 5 seconds (5000 in script). You can change this time interval by changing the number 5000 in the script.

Yes. You can either manually send a live chat invitation to a visitor or set up the live chat auto invitation to automatically invite your visitors to a live chat.

Casengo Live Chat currently support English, German, Dutch and Russian. If you want to help out Casengo Live Chat in adding new languages drop us a note at support@casengo.com

Yes, you can. Just download and install the Casengo FAQ plugin, and the button will appear on the FAQ pages as well! Don't forget to set your unique Casengo username (subdomain) from the admin settings page.

It is easy... simply put your "support@yourcompanyname.casengo.com" (the email address you have received from Casengo to forward your emails to) in the contact form. Steps to take: 1. Login to your wordpress admin. 2. Click on "Contact" in admin menu. 3. Click on the form you want to use. 4. In the "Mail" fields include "support@yourcompanyname.casengo.com" in the "To" field. 5. Save the changes made.