AgileTix Site Sync

The plugin validates your credentials when you save them. Common causes of credential errors include: Missing Required Fields: * Ensure all required fields are filled: Domain, Corp Org ID, and Secret * You must provide either EPGID and GUID together, OR EPGTAG (not both) Invalid Entry Point: * The EPGID/GUID or EPGTAG must point to at least one show in your AgileTix system * If you receive a "no shows found" error, verify that your EPGID/GUID or EPGTAG is correct and that it references shows in your system * Contact your AgileTix administrator if you're unsure about your entry point identifiers API Connection Issues: * Check that your WordPress site has internet connectivity * Verify that your server is not blocking outbound API calls

Due to security and data integrity concerns, automatic data refreshes are disabled for staging sites. Using Manual Refresh Tools: * Navigate to the Utility tab in AgileTix Options * Use "Fast Refresh ATS Data" to reformat existing data without fetching new data (useful for testing configuration changes) * Use "Full Refresh ATS Data" to fetch new data from AgileTix and recreate all posts (useful for complete testing) For Production Sites: Automatic data refreshes are available on production sites. Once you've tested your configuration on staging and are satisfied with the results, you can enable automatic refreshes on your production site.

Check Post Status: * Navigate to the Config tab and verify your post status setting * If set to "Draft", posts will be created but not visible to public visitors * Change to "Publish" to make posts visible (after testing) Verify Post Creation: * Go to WordPress Posts (or your configured post type) in the admin area * Check if draft posts were created * If no posts exist, perform a manual refresh from the Utility tab Check Post Type: * Verify that you're looking in the correct post type (agile_post, event, or your custom post type) * The post type is configured in the Theme tab Permissions: * Ensure your user account has permission to view the post type * Check that the post type is publicly queryable in your theme configuration

Automatic Refresh Status: * Verify that automatic data refreshes are enabled (not available on staging sites) * Confirm AgileTix external pings are reaching your site (see Credentials tab) * Check the Advanced tab to see if Action Scheduler tasks are running Action Scheduler: * Navigate to the Advanced tab to view Action Scheduler status * Large datasets are processed in the background - check the queue for pending actions * If actions are stuck, you may need to manually trigger them or check for errors Credentials: * Ensure your credentials are still valid (check the Credentials tab) * Invalid credentials will disable automatic refreshes Manual Refresh: * Use the Utility tab to perform a manual refresh if automatic updates aren't working * This can help identify if the issue is with automatic scheduling or data fetching The shortcode [agiletix_event_list] is not displaying events Verify Posts Exist: * Ensure that posts have been created and are published (or visible to the current user) * Check that posts have the ATS_EventID meta field (this identifies them as AgileTix events) Check Post Type: * The shortcode uses the post type configured in your Theme tab by default * You can override this with the posttype attribute: [agiletix_event_list posttype="your_post_type"] * Verify the post type matches the one used when creating posts Theme Compatibility: * Some themes may need additional CSS for proper display * The plugin ships bundled CSS for shortcode markup; your theme may still need layout adjustments * Review browser console for JavaScript errors that might prevent display Cache Issues: * Clear your WordPress cache and browser cache * If using a caching plugin, purge the cache after creating or updating events The event list filters are not working JavaScript Requirements: * Ensure JavaScript is enabled in your browser * Check browser console for JavaScript errors * Verify that your theme is not conflicting with the shortcode's JavaScript Post Meta Data: * Filters rely on post meta data and taxonomies * Ensure events have genre taxonomies assigned (if using genre filtering) * Verify that event dates are properly stored in post meta CSS Issues: * Check that filter buttons are visible (they may be hidden by theme CSS) * Inspect the page to ensure filter containers are present in the HTML The media carousel is not displaying Media Data: * Check that media embeds are properly formatted in the ATS data * Empty or invalid media data will result in no carousel display Content Generation: * The carousel is automatically generated as part of post content * Check the Content tab to ensure media carousel generation is enabled * Review generated post content to see if carousel HTML is present Theme Compatibility: * Some themes may need additional CSS for carousel display * Use your theme's CSS to adjust carousel layout if needed I'm experiencing performance issues with large datasets Action Scheduler: * The plugin uses Action Scheduler for efficient background processing * Navigate to the Advanced tab to monitor Action Scheduler performance * Large datasets are processed in batches to prevent timeouts Server Resources: * Ensure your server has adequate PHP memory and execution time limits * Consider increasing max_execution_time and memory_limit in PHP settings * Check server logs for timeout or memory errors Monitoring: * Check the Advanced tab for Action Scheduler queue status * Monitor WordPress debug logs for processing information * Use the Utility tab to see last known runtime information

Theme Tab Configuration: * Navigate to the Theme tab in AgileTix Options * Select your integration type: * None: Uses default agile_post post type * Event Champ: Integrates with Event Champ theme * Custom: Configure your own custom post type * Amy Movie: Integrates with Amy Movie theme Custom Post Types: * For custom integration, specify your post type slug * Configure taxonomy mappings (e.g., genres, categories) * Set up custom field mappings in the Theme tab Metadata Mapping: * Use the Theme tab to map ATS data fields to WordPress meta fields * Configure taxonomy assignments for categories, tags, and custom taxonomies Testing: * Perform manual refreshes to verify data mapping * Adjust mappings in the Theme tab as needed Best Practices: * Always backup your site before making configuration changes * Test configuration changes with draft posts first * Use manual refreshes during initial setup and testing * Monitor the Action Scheduler in the Advanced tab for large datasets * Keep your WordPress and PHP versions up to date