by
Text
5 (15 reviews)
Text: AI chatbot, live chat & ticketing for customer service
Every conversation on your site is a buying signal. Text catches it and turns it into a sale.
Text ranks #15,629 among WordPress.org plugins with 100+ active installations, a 5/5 rating from 15 reviews, and was last updated Aug 10, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Tested up to WP 7.0.8 (Current: 7.1.4)
v1.1.5
Current Version v1.1.5
Updated 2 months ago
Last Update on 10 Aug, 2026
Refreshed 1 week ago
Last Refreshed on
Top 25% by installs
Downloads +60.9% this week
Rank
#15,629
—
No change
Active Installs
100+
+25%
KW Avg Position
75
0.6 worse
Downloads
3.6K
+13 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(15 reviews)
Next Milestone 200
100+
200+
2,955
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Need 68 more installs to reach 200+
Rank Changes
Current
#15,629
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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5.0
15 reviews
Overall
100%
5
15
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
Security History
Source: WPVulnerabilityNo known vulnerabilities on record for Text. Checked 2 weeks ago.
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- Version
- 1.1.5
- Last Updated
- Aug 10, 2026
- Requires WP
- 6.0+
- Tested Up To
- 7.0.8
- PHP Version
- 7.4 or higher
- Author
- Text
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 15
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Text: AI chatbot, live chat & ticketing for customer service
Text offers three paid plans: Essential, Growth, and Enterprise. AI resolutions are included at every tier, so you never pay extra for the AI to handle conversations. Every plan starts with a 14-day free trial, no credit card required. Looking to try the Text AI chatbot for WordPress before committing? The trial gives full access to the AI Agent, no credit card needed.
Yes. Text integrates natively with WooCommerce — real-time access to order data, cart contents, and browsing history inside the conversation. Order tracking, product recommendations, and returns run automatically. As a WooCommerce live chat integration, it also tracks which conversations turn into orders, not just the conversation itself.
Yes — it's a WordPress chat plugin first. Install it from your dashboard, connect your account, and the widget runs on your site immediately. Where most chatbot plugins for WordPress just deflect questions or wrap a third-party AI service, Text is a complete platform — AI chatbot, live chat, help desk, ticketing, and omnichannel messaging in one product, trained on your own knowledge base. A WordPress chatbot plugin usually means a widget and not much else. Install Text, and you get a WordPress ai chatbot platform instead — one built to close a sale, not just answer a question.
No, but they share history. Text is built on the same technology and team behind LiveChat, HelpDesk, and ChatBot — 20+ years on the market — brought together into one platform under a new name.
Yes. The AI responds in your visitor's language automatically, across 46 languages, with no separate bots and no manual configuration. Multilingual support works across live chat, email, and social.
Yes. Live chat, email, SMS, Messenger, and WhatsApp all land in one inbox with full conversation history per contact — omnichannel customer service without stitching separate tools together yourself.
Both. As an ecommerce chatbot, it sees cart contents, order history, and purchase intent in real time through the WooCommerce integration. As a support tool, it also runs a full help desk and ticketing system. Most teams use it for both at once. As a WooCommerce chat plugin, it also tracks post-sale activity like tracking status and returns directly in the same conversation.
It's a full AI help desk: automated tagging, SLA tracking, escalation workflows, satisfaction ratings, and email — not a chat widget with a ticketing add-on bolted on. Most WordPress chatbot plugins send tickets to a separate tool. This one keeps them in the same inbox as the AI Agent and live chat.
A generic chatbot answers questions from a fixed script. Text's AI agent is trained on your site and knowledge base, detects buying signals and intent, and can act — qualifying leads, offering discounts, opening tickets — instead of just replying. That's the difference between a bot that answers and AI customer service that actually sells.
Yes. Text is SOC 2 audited, GDPR and CCPA compliant, and PCI DSS certified. You can configure data retention policies and disable persistent chat history to meet your organization's privacy requirements.