by Awesome Support Team
3.5 (194 reviews)
Awesome Support - WordPress HelpDesk & Support Plugin
The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.
Tested up to WP 6.8 (Current: 6.9)
v6.3.7
Current Version v6.3.7
Updated 1 week ago
Last Update on 09 Jan, 2026
Synced 13 hours ago
Last Synced on
Rank
#2,712
—
No change
Active Installs
7K+
-10.9%
KW Avg Position
149.3
+1 better
Downloads
527.5K
+54 today
Support Resolved
50%
—
No change
Rating
70%
Review 3.5 out of 5
3.5
(194 reviews)
Next Milestone 8K
7K+
8K+
65
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Rank Changes
Current
#2,712
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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Upgrade NowReviews & Ratings
3.5
194 reviews
Overall
70%
5
108
(56%)
4
13
(7%)
3
3
(2%)
2
10
(5%)
1
60
(31%)
Tracked Keywords
Showing 3 of 3| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| helpdesk | 83 | — | Tag | 14 hours ago |
| tickets | 167 | — | Tag | 14 hours ago |
| ticket system | 198 | — | Tag | 14 hours ago |
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Support Threads Overview
Resolved
Unresolved
2
Total Threads
1
Resolved
1
Unresolved
50%
Resolution Rate
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Start Tracking FreePlugin Details
- Version
- 6.3.7
- Last Updated
- Jan 09, 2026
- Requires WP
- 4.0+
- Tested Up To
- 6.8
- PHP Version
- N/A
- Author
- Awesome Support Team
Support & Rating
- Rating
- ★ ★ ★ ★ ☆ 3.5
- Reviews
- 194
- Support Threads
- 2
- Resolved
- 50%
Keywords
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Frequently Asked Questions
Common questions about Awesome Support - WordPress HelpDesk & Support Plugin
Now you can read our post installation instructions or watch the installation videos Weird or scrambled UI in wp-admin on the ticket screen after upgrading to 5.0 This can happen because old JS and CSS files are cached in your browser. On most browsers you can use the CTRL-F5 key on any Awesome Support page to force a full refresh. Missing tabs or menu options after upgrading from version 3.x to 5.x This happens because new WordPress custom security capabilities were introduced in version 4.0.0 of Awesome Support. Read this FAQ on our site to learn how adjust your system for these new security items. I get a blank page after ticket submission This is most likely a permalinks issue. What you need to do is log into your WordPress admin, go to Settings > Permalinks and hit the Save button. You don't actually need to change anything, just hitting Save will refresh your permalinks structure, including the new ticket post type. The plugin data isn't removed from the database after uninstall If you want to delete the plugin and all of its data, you need to go to the Advanced tab in the plugin settings and check the Delete Data option. Only then the data will be removed from the database during the uninstall process. Users get "You do not have the capacity to open a new ticket" Normally, when a user registers through the plugin, he/she is given the role Support User. This role has special capabilities. If your users get the error message "You do not have the capacity to open a new ticket", it means that they don't have the special capabilities. This can happen when you install into an existing site and your users already have a role assigned. Here you have two choices: Change all your users' role to Support User Give the role you want to use (eg. Subscriber) the special capabilities If you don't know how to add new capabilities to a role, we suggest you use a plugin like User Role Manager and give the desired role the following capabilities: view_ticket create_ticket close_ticket reply_ticket attach_files
If you need to disable the auto-assignment function and hence have all new tickets assigned to the default agent (set in the plugin general settings), you can add this constant in your theme's functions.php file: define( 'WPAS_DISABLE_AUTO_ASSIGN', true );
If you have enabled multi-products support and want to make the "Product" field in the submission form mandatory, just add the following code snippet to your theme's functions.php file: https://gist.github.com/julien731/a519956ce9c81542439c. Alternatively, if you don't want to mess with code you can pick up our POWERPACK add-on where you can tick a box to turn this feature on.
By default, all tickets will be accessed through a URL of the type domain.com/ticket/my-ticket-title. If you wish to change the slug ticket to something else, let's say help, so that your URLs look like domain.com/help/my-ticket-title, you need to add a constant in your theme's functions.php file as follows: define( 'WPAS_SLUG', 'my_new_slug' ); I don't receive e-mail notifications There are several factors that can influence e-mail notifications delivery. Please read this article for details: https://getawesomesupport.com/email-notifications-awesome-support-wordpress/