by awesomesupport 3.5 (194 reviews)

Awesome Support - WordPress HelpDesk & Support Plugin

Name: Awesome Support - WordPress HelpDesk & Support Plugin
Rating: 3.5 (194 reviews)
Author: awesomesupport

The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.

Awesome Support ranks #2,865 among WordPress.org plugins with 6,000+ active installations, is #74 of 2,134 in the Calendar & Events category, a 3.5/5 rating from 194 reviews, and was last updated Oct 16, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v6.4.2 Current Version v6.4.2

Updated 2 weeks ago Last Update on 16 Oct, 2026

Refreshed 2 days ago Last Refreshed on

#74 of 2,134 in Calendar & Events Top 5% by installs Downloads -14.2% this week Actively maintained

View on WordPress.org

Rank

#2,865

— No change

Active Installs

6K+

-9.7%

KW Avg Position

14.4

0.6 worse

Downloads

531.4K

+33 today

Support Resolved

100%

— No change

Rating

70%

Review 3.5 out of 5

3.5 (194 reviews)

Next Milestone 7K

Total Progress 38.9%

6K+ 7K+

325

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 611 more installs to reach 7K+

Rank Changes

Current #2,865

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

3.5

194 reviews

Overall 70%

108 (56%)

13 (7%)

3 (2%)

10 (5%)

60 (31%)

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

Security History

Source: WPVulnerability

32 known vulnerabilities on record · 7 in the last 24 months · checked 1 month ago

Apr 7, 2026

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.8

CVE-2026-4654 · Fixed in v6.3.8
Apr 7, 2026

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.4.0

CVE-2026-19946 · Fixed in v6.4.0
Jan 15, 2026

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.7

CVE-2025-12641 · Fixed in v6.3.7
Sep 22, 2025

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.6

CVE-2025-58662 · Fixed in v6.3.6
Aug 14, 2025

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.7

CVE-2025-53340 · Fixed in v6.3.7
Mar 31, 2025

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.2

CVE-2024-13567 · Fixed in v6.3.2
Dec 11, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.2

CVE-2024-54289 · Fixed in v6.3.2
Jun 6, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.1.8

CVE-2024-35741 · Fixed in v6.1.8
Mar 29, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.1.8

CVE-2024-30539 · Fixed in v6.1.8
Mar 12, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.1.7

CVE-2024-24716 · Fixed in v6.1.7

Showing the 10 most recent of 32 records.

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Plugin Details

Version: 6.4.2
Last Updated: Oct 16, 2026
Requires WP: 5.6+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: awesomesupport

Support & Rating

Rating: ★ ★ ★ ★ ☆ 3.5
Reviews: 194
Support Threads: 1
Resolved: 100%

Keywords

Support Ticket helpdesk support ticket system tickets

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who want to run a customer support helpdesk. It provides ticketing, agent management, and support workflow tools so customers can submit and track issues directly from the WordPress site instead of using a separate SAAS solution like Zendesk or Helpscout.

Front-end ticket submission
Import tickets from Zendesk, Helpscout, Ticksy
Customizable email notifications
File upload controls
Multiple products support
Multiple departments support
Custom fields on ticket forms
REST API access

Frequently Asked Questions

Common questions about Awesome Support - WordPress HelpDesk & Support Plugin

Now you can read our post installation instructions or watch the installation videos Weird or scrambled UI in wp-admin on the ticket screen after upgrading to 5.0 This can happen because old JS and CSS files are cached in your browser. On most browsers you can use the CTRL-F5 key on any Awesome Support page to force a full refresh. Missing tabs or menu options after upgrading from version 3.x to 5.x This happens because new WordPress custom security capabilities were introduced in version 4.0.0 of Awesome Support. Read this FAQ on our site to learn how adjust your system for these new security items. I get a blank page after ticket submission This is most likely a permalinks issue. What you need to do is log into your WordPress admin, go to Settings > Permalinks and hit the Save button. You don't actually need to change anything, just hitting Save will refresh your permalinks structure, including the new ticket post type. The plugin data isn't removed from the database after uninstall If you want to delete the plugin and all of its data, you need to go to the Advanced tab in the plugin settings and check the Delete Data option. Only then the data will be removed from the database during the uninstall process. Users get "You do not have the capacity to open a new ticket" Normally, when a user registers through the plugin, he/she is given the role Support User. This role has special capabilities. If your users get the error message "You do not have the capacity to open a new ticket", it means that they don't have the special capabilities. This can happen when you install into an existing site and your users already have a role assigned. Here you have two choices: Change all your users' role to Support User Give the role you want to use (eg. Subscriber) the special capabilities If you don't know how to add new capabilities to a role, we suggest you use a plugin like User Role Manager and give the desired role the following capabilities: view_ticket create_ticket close_ticket reply_ticket attach_files

If you need to disable the auto-assignment function and hence have all new tickets assigned to the default agent (set in the plugin general settings), you can add this constant in your theme's functions.php file: define( 'WPAS_DISABLE_AUTO_ASSIGN', true );

If you have enabled multi-products support and want to make the "Product" field in the submission form mandatory, just add the following code snippet to your theme's functions.php file: https://gist.github.com/julien731/a519956ce9c81542439c. Alternatively, if you don't want to mess with code you can pick up our POWERPACK add-on where you can tick a box to turn this feature on.

By default, all tickets will be accessed through a URL of the type domain.com/ticket/my-ticket-title. If you wish to change the slug ticket to something else, let's say help, so that your URLs look like domain.com/help/my-ticket-title, you need to add a constant in your theme's functions.php file as follows: define( 'WPAS_SLUG', 'my_new_slug' ); I don't receive e-mail notifications There are several factors that can influence e-mail notifications delivery. Please read this article for details: https://getawesomesupport.com/email-notifications-awesome-support-wordpress/