by awesomesupport 3.5 (194 reviews)

Awesome Support

Name: Awesome Support - WordPress HelpDesk & Support Plugin
Rating: 3.5 (194 reviews)
Author: awesomesupport

The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.

Awesome Support ranks #2,817 among WordPress.org plugins with 6,000+ active installations, is #77 of 1,694 in the Calendar & Events category, a 3.5/5 rating from 194 reviews, and was last updated May 26, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7

v6.3.9 Current Version v6.3.9

Updated 2 months ago Last Update on 26 May, 2026

Refreshed 13 hours ago Last Refreshed on

#77 of 1,694 in Calendar & Events Top 5% by installs Downloads -19.4% this week

View on WordPress.org

Rank

#2,817

— No change

Active Installs

6K+

— No change

KW Avg Position

11.8

0.2 worse

Downloads

531.4K

+20 today

Support Resolved

100%

— No change

Rating

70%

Review 3.5 out of 5

3.5 (194 reviews)

Next Milestone 7K

Total Progress 77.9%

6K+ 7K+

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 221 more installs to reach 7K+

Rank Changes

Current #2,817

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

3.5

194 reviews

Overall 70%

108 (56%)

13 (7%)

3 (2%)

10 (5%)

60 (31%)

Tracked Keywords

Showing 5 of 5

Keyword	Position	Change	Type	Updated
Support Ticket	4	—	Tag	15 hours ago
ticket system	4	—	Tag	15 hours ago
helpdesk	6	—	Tag	15 hours ago
tickets	19	—	Tag	15 hours ago
support	26	—	Tag	15 hours ago

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Upgrade Plan

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

Security History

Source: WPVulnerability

31 known vulnerabilities on record · 6 in the last 24 months · checked 1 day ago

Apr 7, 2026

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.8

CVE-2026-4654 · Fixed in v6.3.8
Jan 15, 2026

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.7

CVE-2025-12641 · Fixed in v6.3.7
Sep 22, 2025

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.6

CVE-2025-58662 · Fixed in v6.3.6
Aug 14, 2025

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.7

CVE-2025-53340 · Fixed in v6.3.7
Mar 31, 2025

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.2

CVE-2024-13567 · Fixed in v6.3.2
Dec 11, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.3.2

CVE-2024-54289 · Fixed in v6.3.2
Jun 6, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.1.8

CVE-2024-35741 · Fixed in v6.1.8
Mar 29, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.1.8

CVE-2024-30539 · Fixed in v6.1.8
Mar 12, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.1.7

CVE-2024-24716 · Fixed in v6.1.7
Feb 9, 2024

Awesome Support – WordPress HelpDesk & Support Plugin [awesome-support] < 6.1.8

CVE-2024-0594 · Fixed in v6.1.8

Showing the 10 most recent of 31 records.

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Plugin Details

Version: 6.3.9
Last Updated: May 26, 2026
Requires WP: 4.0+
Tested Up To: 7
PHP Version: N/A
Author: awesomesupport

Support & Rating

Rating: ★ ★ ★ ★ ☆ 3.5
Reviews: 194
Support Threads: 1
Resolved: 100%

Keywords

Support Ticket helpdesk support ticket system tickets

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Frequently Asked Questions

Common questions about Awesome Support - WordPress HelpDesk & Support Plugin

Now you can read our post installation instructions or watch the installation videos Weird or scrambled UI in wp-admin on the ticket screen after upgrading to 5.0 This can happen because old JS and CSS files are cached in your browser. On most browsers you can use the CTRL-F5 key on any Awesome Support page to force a full refresh. Missing tabs or menu options after upgrading from version 3.x to 5.x This happens because new WordPress custom security capabilities were introduced in version 4.0.0 of Awesome Support. Read this FAQ on our site to learn how adjust your system for these new security items. I get a blank page after ticket submission This is most likely a permalinks issue. What you need to do is log into your WordPress admin, go to Settings > Permalinks and hit the Save button. You don't actually need to change anything, just hitting Save will refresh your permalinks structure, including the new ticket post type. The plugin data isn't removed from the database after uninstall If you want to delete the plugin and all of its data, you need to go to the Advanced tab in the plugin settings and check the Delete Data option. Only then the data will be removed from the database during the uninstall process. Users get "You do not have the capacity to open a new ticket" Normally, when a user registers through the plugin, he/she is given the role Support User. This role has special capabilities. If your users get the error message "You do not have the capacity to open a new ticket", it means that they don't have the special capabilities. This can happen when you install into an existing site and your users already have a role assigned. Here you have two choices: Change all your users' role to Support User Give the role you want to use (eg. Subscriber) the special capabilities If you don't know how to add new capabilities to a role, we suggest you use a plugin like User Role Manager and give the desired role the following capabilities: view_ticket create_ticket close_ticket reply_ticket attach_files

If you need to disable the auto-assignment function and hence have all new tickets assigned to the default agent (set in the plugin general settings), you can add this constant in your theme's functions.php file: define( 'WPAS_DISABLE_AUTO_ASSIGN', true );

If you have enabled multi-products support and want to make the "Product" field in the submission form mandatory, just add the following code snippet to your theme's functions.php file: https://gist.github.com/julien731/a519956ce9c81542439c. Alternatively, if you don't want to mess with code you can pick up our POWERPACK add-on where you can tick a box to turn this feature on.

By default, all tickets will be accessed through a URL of the type domain.com/ticket/my-ticket-title. If you wish to change the slug ticket to something else, let's say help, so that your URLs look like domain.com/help/my-ticket-title, you need to add a constant in your theme's functions.php file as follows: define( 'WPAS_SLUG', 'my_new_slug' ); I don't receive e-mail notifications There are several factors that can influence e-mail notifications delivery. Please read this article for details: https://getawesomesupport.com/email-notifications-awesome-support-wordpress/