BackUpWordPress

Important: By default BackUpWordPress backs up everything in your site root as well as your database, this includes any non WordPress folders that happen to be in your site root. This does mean that your backup directory can get quite large.
What if I want to back up my site to another destination?
We no longer be sell or support the paid add-ons (e.g. for backups to Dropbox and Google Drive). It's certainly a good idea to backup to cloud storage to protect against server-wide risks. For this we recommend UpdraftPlus WordPress Backups which can do things for free BackupWordPress Premium could do on a paid basis. Click here for full comparison.
How do I restore my site from a backup?
You need to download the latest backup file either by clicking download on the backups page or via FTP. Unzip the files and upload all the files to your server overwriting your site. You can then import the database using your hosts database management tool (likely phpMyAdmin).
Does BackUpWordPress back up the backups directory?
No.
I'm not receiving my backups by email
Most servers have a filesize limit on email attachments, it's generally about 10mb. If your backup file is over that limit, it won't be sent attached to the email. Instead, you should receive an email with a link to download the backup. If you aren't even receiving that, then you likely have a mail issue on your server that you'll need to contact your host about.
How many backups are stored by default?
BackUpWordPress stores the last 10 backups by default.
How long should a backup take?
Unless your site is very large (many gigabytes) it should only take a few minutes to perform a backup. If your back up has been running for longer than an hour, it's safe to assume that something has gone wrong. Try de-activating and re-activating the plugin. If it keeps happening, contact support.
What do I do if I get the wp-cron error message?
The issue is that your wp-cron.php is not returning a 200 response when hit with a HTTP request originating from your own server, it could be several things. In most cases, it's an issue with the server / site.

There are some things you can test to confirm this is the issue.

* Are scheduled posts working? (They use wp-cron as well.)

* Are you hosted on Heart Internet? (wp-cron may not be supported by Heart Internet, see below for work-around.)

* Is your site private (i.e. is it behind some kind of authentication, maintenance plugin, .htaccess)? If so, wp-cron won't work until you remove it. If you are and you temporarily remove the authentication, do backups start working?

How to get BackUpWordPress working in Heart Internet
The script to be entered into the Heart Internet cPanel is: /usr/bin/php5 /home/sites/yourdomain.com/public_html/wp-cron.php (note the space between php5 and the location of the file). The file wp-cron.php chmod must be set to 711.
My backups seem to be failing?
If your backups are failing, it's commonly caused by a lack of available resources on your server. To establish this is the case, exclude the complete (or parts of the) uploads folder and run a backup. If that succeeds, you know it's probably a server issue. If it does not succeed, you can find further assistance on our support forums.
Further Support & Feedback
General support questions should be posted in the WordPress support forums, tagged with backupwordpress.