by PI Websolution
4.8 (38 reviews)
Cancel order / Refund request for WooCommerce
Order cancellation request / Refund request / Return order request. Repeat order option to customer for WooCommerce
Compatible with WP 6.9
v1.3.4.21
Current Version v1.3.4.21
Updated 1 week ago
Last Update on 12 Jan, 2026
Synced 11 hours ago
Last Synced on
Rank
#4,774
+3 this week
Active Installs
2K+
-25.5%
KW Avg Position
33
+0.2 better
Downloads
138K
+33 today
Support Resolved
0%
—
No change
Rating
96%
Review 4.8 out of 5
4.8
(38 reviews)
Next Milestone 3K
2K+
3K+
356
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Rank Changes
Current
#4,774
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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4.8
38 reviews
Overall
96%
5
35
(92%)
4
0
(0%)
3
2
(5%)
2
0
(0%)
1
1
(3%)
Tracked Keywords
Showing 5 of 5| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| cancel-order | 21 | — | Tag | 13 hours ago |
| woocommerce cancel order | 30 | — | Tag | 13 hours ago |
| order again | 30 | — | Tag | 13 hours ago |
| refund | 40 | — | Tag | 13 hours ago |
| re-order | 44 | — | Tag | 13 hours ago |
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Start Tracking FreePlugin Details
- Version
- 1.3.4.21
- Last Updated
- Jan 12, 2026
- Requires WP
- 3.0.1+
- Tested Up To
- 6.9
- PHP Version
- N/A
- Author
- PI Websolution
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 4.8
- Reviews
- 38
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Cancel order / Refund request for WooCommerce
Yes, you can have an order cancellation / refund button. The order cancellation button is shown for orders with status Failed or On-hold, so you can make the request button show for other order statuses.
Yes. Just select the Processing status in the plugin settings and it will show for orders with status Processing.
Yes. This option is available in the plugin by default. When the customer clicks the cancel order button they will be asked to enter a reason for the order cancellation.
The admin will receive the order cancellation reason in the email, and can see the reason on the order page as well.
The admin will receive an email and can see the request in the dashboard.
By changing the status of the order from Cancel Request to Processing or Complete.
By changing the order status to the Cancelled state we can mark the order as cancelled.
The customer will receive an email stating their cancellation request for the order was accepted. I want to change the wordings of the email You can do that using the translation file. All text is translation-supported; we have added the language POT file. I want to show custom note to the customer when they want to cancel order Yes. You can specify a special message that will be displayed to the customer when they click the cancel order button. I want to hide the order cancellation request button after certain period of time Yes. You can set the time in minutes after placing the order, after which the order cancellation option will no longer be available. I want to give a list of cancellation reasons to customer to select from Yes. Add multiple reasons, one per line, and they will be shown in the cancellation request form to the customer. There is Click to view order details link in the email send to the customer This link is added by the plugin so customers can easily view their order details outside the email.
Yes, they can send cancellation request too. From where does the guest customer send cancellation request They have the cancellation request link on the Thank You page. The link for the order detail page is also added in the email sent to guest customers so they can go to the Thank You page and access the cancellation request button.
There is an option in the plugin to make the reason a required field; when enabled the user must either select a reason or describe the reason. I want to show repeat order button on order that failed Yes you can enable the repeat order button on specific order status, or on all the orders