by echoplugins
4.9 (122 reviews)
Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
A fully featured, easy-to-use documentation plugin with AI chat and search integration. Build beautiful knowledge bases, FAQs, docs, and wikis.
Compatible with WP 6.9.4
v17.3.0
Current Version v17.3.0
Updated 2 days ago
Last Update on 31 Mar, 2026
Refreshed 6 hours ago
Last Refreshed on
Rank
#1,647
—
No change
Active Installs
10K+
-44.4%
KW Avg Position
121
+0.3 better
Downloads
1.2M
+136 today
Support Resolved
100%
—
No change
Rating
98%
Review 4.9 out of 5
4.9
(122 reviews)
Next Milestone 20K
10K+
20K+
161
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
Unlock Exact Install Count
See the precise estimated active installs for this plugin, calculated from real-time ranking data.
- Exact install estimates within tiers
- Track install growth over time
- Milestone progress predictions
Need 2,005 more installs to reach 20K+
Rank Changes
Current
#1,647
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
Upgrade to Pro
Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.
Upgrade NowReviews & Ratings
4.9
122 reviews
Overall
98%
5
118
(97%)
4
0
(0%)
3
1
(1%)
2
1
(1%)
1
2
(2%)
Tracked Keywords
Showing 3 of 3| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| chatbot | 86 | — | Tag | 3 months ago |
| knowledge base | 88 | — | Tag | 3 months ago |
| faq | 189 | — | Tag | 3 months ago |
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Track keyword rankings, search positions, and discover new ranking opportunities with a Pro subscription.
- Full keyword position tracking
- Historical ranking data
- Competitor keyword analysis
Support Threads Overview
Resolved
Unresolved
2
Total Threads
2
Resolved
0
Unresolved
100%
Resolution Rate
Track This Plugin
Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.
Start Tracking FreePlugin Details
- Version
- 17.3.0
- Last Updated
- Mar 31, 2026
- Requires WP
- 5.3+
- Tested Up To
- 6.9.4
- PHP Version
- 5.6 or higher
- Author
- echoplugins
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 4.9
- Reviews
- 122
- Support Threads
- 2
- Resolved
- 100%
Keywords
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Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.
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Frequently Asked Questions
Common questions about Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
A: Yes! Echo Knowledge Base is designed to work with any WordPress theme. It uses standard templates and hooks, ensuring compatibility across most themes and page builders. You can also use custom CSS to fine-tune the styling if needed.
A: You have multiple options to customize the look and feel: Choose from 26 pre-made professional designs and layouts. Adjust colors, fonts, and other style settings in Knowledge Base → KB Configuration (no coding needed). Use the front-end visual customizer or Gutenberg blocks to see changes in real time. For advanced tweaks, add custom CSS or override the template files in your theme.
A: Yes! Echo Knowledge Base is built with internationalization in mind: Works with RTL languages out of the box for proper right-to-left text display. Fully compatible with WPML and Polylang for managing multi-language documentation. Tested with GTranslate and similar plugins for automatic translation. You can also add your own translation files (.po/.mo) for any language not already included. AI Features
A: Our AI integration provides: AI-powered chatbot – Provides instant Q\&A using your knowledge base content. AI-enhanced search – Offers direct answer suggestions on your search results page via the "Ask AI" feature. AI Content Analysis (PRO) – Automatically analyzes articles for tags usage, readability, and content gaps. Helps you prioritize which articles to improve based on traffic and provides actionable recommendations. Writing assistance tools – Helps with content creation (grammar and spell checking, plus article outline generation). Intelligent content organization – Recommends improvements to structure your knowledge base based on content analysis.
A: Setting up AI features is quick and easy: Obtain an API key from OpenAI (for the ChatGPT integration) and add it in Knowledge Base → AI Settings. Enable the AI features you want (ChatGPT like chatbot, search integration, writing assistance) – they should start working immediately using your existing content. (Pro) If you have Echo Knowledge Base Pro, you can include additional content like pages and posts in the AI’s training data for even better answers. (For more details, see our AI Integration Guide in the documentation.)
A: We support both OpenAI models (GPT-5, GPT-5-nano, GPT-4.1-mini) and Google Gemini models. Gemini models can speed up AI Chat and AI Search by up to 50%, making them an excellent choice for performance-focused deployments. Support & Updates
A: We’re here to help! You can: Check our Documentation for guides and troubleshooting tips. Contact us via our Contact Us form – our support team typically responds quickly. Watch our video tutorials on YouTube for visual guides. Post in the WordPress.org support forum for the plugin – we monitor it and will assist there as well.
A: We release regular updates to keep the plugin improving. Updates often include: New features and enhancements (we love adding user-requested features!). Performance improvements for faster load times and better scalability. Bug fixes and tweaks to ensure the plugin runs smoothly. Security patches when necessary, to keep your knowledge base safe. Compatibility updates for the latest WordPress versions or third-party plugins. You can safely update via the WordPress dashboard whenever a new version is available. Pro Features
A: Echo Knowledge Base Pro unlocks a range of advanced features and add-ons: AI Content Analysis: Automatically evaluate article quality with tags analysis, readability scoring, and gap analysis. Prioritize improvements based on article traffic and get AI-powered recommendations to enhance your documentation. AI Smart Search: Display intelligent search results in a dialog with multiple sections (AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, You Can Also Ask, Glossary Terms, Helpful Tips, Contact Us), fully customizable layout, and embeddable via shortcode anywhere on your site. Content Protection (Access Manager): Restrict knowledge base access to specific users, roles, or groups – ideal for private or internal documentation. Unlimited Knowledge Bases: Create multiple knowledge bases with separate content (useful for different products or user groups). Extended AI Features: Train the AI on additional content sources beyond your KB (like pages, posts, or custom post types), receive daily email notifications summarizing AI Chat and Search activity, and access advanced AI tools. Advanced Search Analytics: Track what users search for, see top search terms, and find out when searches return no results (so you can fill the gaps). Article Rating & Feedback: Enable users to rate articles and leave feedback, with analytics to show you the most helpful or lacking content. Custom Links (PDFs & External): Turn articles into direct links to PDFs, external URLs, or other resources while still listing them in your KB. Import/Export Tools: Bulk import knowledge base articles from CSV or XML, and export your content for backup or migration. Grid and Sidebar Layouts: Two additional beautiful layouts (Grid and Sidebar) for your knowledge base main page and articles. For a full comparison and pricing, visit our Pricing Page. The Pro upgrade is backed by our support and a 30-day refund guarantee, so you can try it with confidence!