by echoplugins 4.9 (123 reviews)

Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search

Name: Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
Rating: 4.9 (123 reviews)
Author: echoplugins

A fully featured, easy-to-use documentation plugin with AI chat, search, FAQs, and quizzes. Build beautiful knowledge bases, docs, and wikis.

Echo Knowledge Base ranks #1,654 among WordPress.org plugins with 10,000+ active installations, is #8 of 479 in the Education & Support category, a 4.9/5 rating from 123 reviews, and was last updated Aug 30, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v17.214.0 Current Version v17.214.0

Updated 2 weeks ago Last Update on 30 Aug, 2026

Refreshed 6 hours ago Last Refreshed on

#8 of 479 in Education & Support Top 5% by installs Downloads -48.2% this week Actively maintained

View on WordPress.org

Rank

#1,654

-1 this week

Active Installs

10K+

-41.6%

KW Avg Position

50.4

0.6 worse

Downloads

1.2M

+65 today

Support Resolved

100%

— No change

Rating

98%

Review 4.9 out of 5

4.9 (123 reviews)

Next Milestone 20K

Total Progress 70.9%

10K+ 20K+

233

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 2,909 more installs to reach 20K+

Rank Changes

Current #1,654

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.9

123 reviews

Overall 98%

119 (97%)

0 (0%)

1 (1%)

2 (2%)

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

Security History

Source: WPVulnerability

3 known vulnerabilities on record · 2 in the last 24 months · checked 1 week ago

Aug 13, 2026

Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search [echo-knowledge-base] < 17.212.0

CVE-2026-28187 · Fixed in v17.212.0
Jan 29, 2026

Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search [echo-knowledge-base] < 16.20.0

CVE-2026-25402 · Fixed in v16.20.0
Feb 2, 2024

Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search [echo-knowledge-base] < 11.31.0

CVE-2024-24842 · Fixed in v11.31.0

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Plugin Details

Version: 17.214.0
Last Updated: Aug 30, 2026
Requires WP: 5.3+
Tested Up To: 7.1
PHP Version: 5.6 or higher
Author: echoplugins

Support & Rating

Rating: ★ ★ ★ ★ ★ 4.9
Reviews: 123
Support Threads: 1
Resolved: 100%

Keywords

AI chat documentation faq knowledge base

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who need to build documentation, FAQs, or a knowledge base. It solves the problem of organizing and presenting help content by combining search, categorization, and optional AI-powered chat and search features.

AJAX-powered search bar
Multi-level content categories
FAQs layout and shortcode
Table of contents
Frontend visual editor
Glossary of terms
Article quizzes
AI chatbot

Frequently Asked Questions

Common questions about Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search

A: Yes! Echo Knowledge Base is designed to work with any WordPress theme. It uses standard templates and hooks, ensuring compatibility across most themes and page builders. You can also use custom CSS to fine-tune the styling if needed.

A: You have multiple options to customize the look and feel: Choose from 26 pre-made professional designs and layouts. Adjust colors, fonts, and other style settings in Knowledge Base → KB Configuration (no coding needed). Use the front-end visual customizer or Gutenberg blocks to see changes in real time. For advanced tweaks, add custom CSS or override the template files in your theme.

A: Yes! Echo Knowledge Base is built with internationalization in mind: Works with RTL languages out of the box for proper right-to-left text display. Fully compatible with WPML and Polylang for managing multi-language documentation. Tested with GTranslate and similar plugins for automatic translation. You can also add your own translation files (.po/.mo) for any language not already included.

A: Yes. The Quizzes feature lets you create quizzes linked to specific KB articles. Add custom multiple-choice or true/false questions. Include answer explanations for better learning and onboarding. Publish quizzes to show them below the source article on the frontend. With AI Features Pro, generate a quiz draft from an article and refine it before publishing. AI Features

A: Our AI integration provides: AI-powered chatbot – Provides instant Q\&A using your knowledge base content. AI-enhanced search – Offers direct answer suggestions on your search results page via the "Ask AI" feature. AI Content Analysis (PRO) – Automatically analyzes articles for tags usage, readability, and content gaps. Helps you prioritize which articles to improve based on traffic and provides actionable recommendations. Writing assistance tools – Helps with content creation (grammar and spell checking, plus article outline generation). Intelligent content organization – Recommends improvements to structure your knowledge base based on content analysis.

A: Setting up AI features is quick and easy: Obtain an API key from OpenAI (for the ChatGPT integration) and add it in Knowledge Base → AI Settings. Enable the AI features you want (ChatGPT like chatbot, search integration, writing assistance) – they should start working immediately using your existing content. (Pro) If you have Echo Knowledge Base Pro, you can include additional content like pages and posts in the AI’s training data for even better answers. (For more details, see our AI Integration Guide in the documentation.)

A: We support current OpenAI models (GPT-5.6 Terra and GPT-5.6 Luna) and Google Gemini models (Gemini 3.7 Flash and Gemini 3.5 Flash-Lite). Gemini models can speed up AI Chat and AI Search by up to 50%, making them an excellent choice for performance-focused deployments. Support & Updates

A: We’re here to help! You can: Check our Documentation for guides and troubleshooting tips. Contact us via our Contact Us form – our support team typically responds quickly. Watch our video tutorials on YouTube for visual guides. Post in the WordPress.org support forum for the plugin – we monitor it and will assist there as well.

A: We release regular updates to keep the plugin improving. Updates often include: New features and enhancements (we love adding user-requested features!). Performance improvements for faster load times and better scalability. Bug fixes and tweaks to ensure the plugin runs smoothly. Security patches when necessary, to keep your knowledge base safe. Compatibility updates for the latest WordPress versions or third-party plugins. You can safely update via the WordPress dashboard whenever a new version is available. Pro Features

A: Echo Knowledge Base Pro unlocks a range of advanced features and add-ons: AI Content Analysis: Automatically evaluate article quality with tags analysis, readability scoring, and gap analysis. Prioritize improvements based on article traffic and get AI-powered recommendations to enhance your documentation. AI Smart Search: Display intelligent search results in a dialog with multiple sections (AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, You Can Also Ask, Glossary Terms, Helpful Tips, Contact Us), fully customizable layout, and embeddable via shortcode anywhere on your site. AI Quiz Generation: Generate quiz drafts from KB articles with AI, then fine-tune the title, intro, questions, answers, and explanations before publishing. Content Protection (Access Manager): Restrict knowledge base access to specific users, roles, or groups – ideal for private or internal documentation. Unlimited Knowledge Bases: Create multiple knowledge bases with separate content (useful for different products or user groups). Extended AI Features: Train the AI on additional content sources beyond your KB (like pages, posts, or custom post types), upload PDFs and convert them into AI training notes, receive daily email notifications summarizing AI Chat and Search activity, and access advanced AI tools. Advanced Search Analytics: Track what users search for, see top search terms, and find out when searches return no results (so you can fill the gaps). Article Rating & Feedback: Enable users to rate articles and leave feedback, with analytics to show you the most helpful or lacking content. Custom Links (PDFs & External): Turn articles into direct links to PDFs, external URLs, or other resources while still listing them in your KB. Import/Export Tools: Bulk import knowledge base articles from CSV or XML, and export your content for backup or migration. Grid and Sidebar Layouts: Two additional beautiful layouts (Grid and Sidebar) for your knowledge base main page and articles. For a full comparison and pricing, visit our Pricing Page. The Pro upgrade is backed by our support and a 30-day refund guarantee, so you can try it with confidence!