by ablancodev 0 (0 reviews)

GrowthSupport

Name: GrowthSupport
Author: ablancodev

A clean, native WordPress support ticket system. Clients manage tickets from the frontend; agents handle everything from the admin.

GrowthSupport ranks #66,871 among WordPress.org plugins with 0+ active installations, is #394 of 526 in the Education & Support category, and was last updated Oct 10, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1.4

v1.1.0 Current Version v1.1.0

Updated 3 weeks ago Last Update on 10 Oct, 2026

Refreshed 2 days ago Last Refreshed on

#394 of 526 in Education & Support Actively maintained

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Rank

#66,871

— No change

Active Installs

-100%

KW Avg Position

151

1 worse

Downloads

206

+1 today

Support Resolved

— No change

Rating

Review 0 out of 5

0 (0 reviews)

Next Milestone 10

Total Progress 10%

0+ 10+

39,303

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #66,871

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

0.0

0 reviews

Overall 0%

0 (0%)

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Plugin Details

Version: 1.1.0
Last Updated: Oct 10, 2026
Requires WP: 6.2+
Tested Up To: 7.1.4
PHP Version: 8.0 or higher
Author: ablancodev

Support & Rating

Rating: ☆ ☆ ☆ ☆ ☆ 0
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

customer support help desk helpdesk support tickets

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Frequently Asked Questions

Common questions about GrowthSupport

Yes. Clients must be logged-in WordPress users. The plugin grants the growthsup_create_tickets capability to all standard roles (subscriber, contributor, author, editor) on activation, so any registered user can open tickets.

Yes — any WordPress user with the growthsup_manage_tickets capability can access the admin panel and respond to tickets. By default this capability is granted to administrators. You can grant it to other roles or individual users using a capabilities plugin (e.g. Members, User Role Editor).

All tickets and replies are stored in two custom tables in your own WordPress database (wp_growthsup_tickets and wp_growthsup_ticket_replies). No data is sent to external services.

The frontend uses minimal CSS you can override in your theme. The HTML structure is rendered by assets/js/growthsupport.js and the styles are in assets/css/growthsupport.css.

Yes. All ticket operations are available at /wp-json/growthsupport/v1/tickets. Authentication uses standard WordPress cookie or application password authentication.

Uninstalling (not just deactivating) the plugin drops both database tables and removes all plugin options and capabilities. This action is irreversible.

Yes. GrowthSupport sends simple plain-text notifications: to the team when a ticket is created or a client replies, and to the client when an agent replies or resolves/closes the ticket. Each notification can be turned off in GrowthSupport → Settings, where you can also set the support team address and the sender. Emails are sent with wp_mail(), so any SMTP plugin will be used automatically. GrowthSupport Pro adds branded HTML templates, per-event texts, CC recipients, assignment notifications and an email log.

Yes. GrowthSupport is built for WordPress sites that need a clean support desk without the cost and complexity of external SaaS platforms like Zendesk, Freshdesk, or Help Scout. There are no per-agent fees, no monthly subscriptions, and no data leaving your server. Everything runs inside WordPress using your existing users, database, and theme.

The plugin stores only data that users explicitly submit (ticket subject, description, replies) along with their WordPress user ID. All data stays in your database. No data is shared with third parties. You are responsible for disclosing this data collection in your privacy policy.