by Guru Plugins 5 (0 reviews)

Guru Support Desk

Name: Guru Support Desk
Author: Guru Plugins

Self-hosted WordPress support desk with web/email tickets, agent roles, ticket merging, activity auditing, private files, CCs, and WooCommerce.

Guru Support Desk ranks #68,542 among WordPress.org plugins with 1+ active installations, is #6,867 of 12,560 in the E-commerce category, a 5/5 rating from 0 reviews, and was last updated Sep 22, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v2.1 Current Version v2.1

Updated 1 day ago Last Update on 22 Sep, 2026

Refreshed 12 hours ago Last Refreshed on

#6,867 of 12,560 in E-commerce Downloads +25.3% this week Actively maintained

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Rank

#68,542

— No change

Active Installs

— No change

KW Avg Position

158

— No change

Downloads

194

+12 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (0 reviews)

Next Milestone 10

Total Progress 10%

0+ 10+

55,605

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #68,542

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

0 reviews

Overall 100%

0 (0%)

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Plugin Details

Version: 2.1
Last Updated: Sep 22, 2026
Requires WP: 6.2+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: Guru Plugins

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

customer support helpdesk support ticket system woocommerce

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Frequently Asked Questions

Common questions about Guru Support Desk

No. WooCommerce is optional.

Only for the front-end Support page. Email-created tickets can belong to email-only contacts.

Yes. Any WordPress user can be enabled as a Guru Support Desk Support Agent. Their existing WordPress role is not changed. Guru Support Desk adds its own agent capabilities to that user.

Main Agent is the unique fallback/default agent and always sees all tickets. Manager also always sees all tickets and can reassign tickets from the front-end Agent desk. Support Agent is the regular role and can be configured for Only Assigned Tickets or All Tickets.

There can be only one Main Agent. Promoting another enabled agent to Main Agent automatically changes the previous Main Agent to Manager.

Agent View controls front-end ticket visibility for regular Support Agents. Only Assigned Tickets restricts the agent to tickets assigned to that user. All Tickets gives the agent access to all tickets. Main Agent and Manager are always All Tickets.

No. The restriction is enforced server-side across front-end lists, counts, search, direct ticket access, replies, notes, status changes, CC actions, private attachments, and other ticket actions.

On the front-end Agent desk, Main Agent and Manager see an Agent dropdown and can reassign tickets by AJAX. In wp-admin, WordPress administrators can reassign tickets. Regular Support Agents do not get reassignment authority.

A ticket created with Add New by an enabled Support Agent is assigned to the agent who created it.

The current Main Agent cannot be disabled until another enabled agent becomes Main Agent. When a non-Main Agent with assigned tickets is disabled, Guru Support Desk asks which enabled agent should receive those tickets and defaults the destination to the Main Agent.