by
davidshum98
0 (0 reviews)
Incidock – Client Request Desk & Incident Board
A "Request a change" button for your clients, with the page and a screenshot attached, and a board where you handle, answer and time every request.
Incidock ranks #52,094 among WordPress.org plugins with 0+ active installations, is #2,711 of 2,764 in the Contact Forms category, and was last updated Sep 30, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1.3
v1.0.3
Current Version v1.0.3
Updated 3 weeks ago
Last Update on 30 Sep, 2026
Refreshed 16 hours ago
Last Refreshed on
#2,711 of 2,764 in Contact Forms
Actively maintained
Rank
#52,094
—
No change
Active Installs
0+
—
No change
KW Avg Position
114
0.5 worse
Downloads
161
+1 today
Support Resolved
0%
—
No change
Rating
0%
Review 0 out of 5
0
(0 reviews)
Next Milestone 10
0+
10+
21,309
Ranks to Climb
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Growth Needed
8,000,000
Active Installs
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- Version
- 1.0.3
- Last Updated
- Sep 30, 2026
- Requires WP
- 6.0+
- Tested Up To
- 7.1.3
- PHP Version
- 7.4 or higher
- Author
- davidshum98
Support & Rating
- Rating
- ☆ ☆ ☆ ☆ ☆ 0
- Reviews
- 0
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about Incidock – Client Request Desk & Incident Board
Not if you choose your team. In Requests > Settings, tick yourself (and your colleagues) under "Your team on this site". Everyone else, administrators included, only sees "Request a change" and "My requests". If nobody is ticked, every administrator counts as the team.
Form fields (names, emails, passwords, card numbers) are always hidden in the screenshot. You can add other parts of the site to blur in the settings, and your client sees the screenshot before sending it: they can cover any area or not send it at all. The screenshot is made in the browser from the page itself. It only shows what that person could already see. Some parts of the screenshot are empty The screenshot is rebuilt from the page's HTML in the browser, so videos, maps and other content embedded from other sites may appear empty. The request is still sent with everything else.
In wp-content/uploads/incidock, with random 32-character file names, never in the Media Library. On Apache the folder is closed with an .htaccess file. On Nginx the files can't be listed and their names can't be guessed. Files are always served through WordPress, which checks that you are on the team or made the request.
No. Visitors who aren't logged in don't load anything. For logged-in users who can request changes, the screenshot library is only downloaded when they click the button.
Yes, while it is still in Pending: nobody has started it, so there is nothing to lose. Once you move it to In progress, only your team can change the text, and the client tells you what is missing in the conversation. Either way, what it said before is kept in the conversation, and you get an email when a client changes a request.
Not directly. Use "Add request" on the board to write down what arrives by other channels, with the name of the person who asked. It gets the same columns, conversation and time tracking as any other request.
New requests go to each person on your team, or to the addresses you enter in the settings. Clients are emailed when you reply, need something from them or finish their request. You can turn off client emails. Emails are sent through your site's normal email (wp_mail), so they work with any SMTP plugin.
Yes, site by site: each site has its own board, team and settings.
Deleting the plugin from the Plugins screen removes all requests, their conversations, screenshots and attachments, and its settings. Deactivating it keeps everything.
