by JoomSky 3.7 (74 reviews)

JS Help Desk – AI-Powered Support & Ticketing System

Name: JS Help Desk – AI-Powered Support & Ticketing System
Rating: 3.7 (74 reviews)
Author: JoomSky

A complete help desk in WordPress: unlimited tickets and agents, a customer portal, AI reply help, and 12 features that used to be paid.

JS Help Desk ranks #2,492 among WordPress.org plugins with 7,000+ active installations, is #14 of 526 in the Education & Support category, a 3.7/5 rating from 74 reviews, and was last updated Oct 30, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v5.0.3 Current Version v5.0.3

Updated 2 days ago Last Update on 30 Oct, 2026

Refreshed 2 days ago Last Refreshed on

#14 of 526 in Education & Support Top 5% by installs Downloads -8.7% this week Actively maintained

View on WordPress.org

Rank

#2,492

— No change

Active Installs

7K+

-11.6%

KW Avg Position

0.2 better

Downloads

554.9K

+425 today

Support Resolved

— No change

Rating

74%

Review 3.7 out of 5

3.7 (74 reviews)

Next Milestone 8K

Total Progress 83.5%

7K+ 8K+

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #2,492

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

3.7

74 reviews

Overall 74%

45 (61%)

3 (4%)

4 (5%)

18 (24%)

Security History

Source: WPVulnerability

34 known vulnerabilities on record · 21 in the last 24 months · checked 1 month ago

Jul 31, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.5

CVE-2026-15209 · Fixed in v3.1.5
Jul 31, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.4

CVE-2026-14929 · Fixed in v3.1.4
Jul 31, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.4

CVE-2026-14931 · Fixed in v3.1.4
Jul 31, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.4

CVE-2026-14928 · Fixed in v3.1.4
Jul 13, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.4

CVE-2026-14930 · Fixed in v3.1.4
Jun 26, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.1

CVE-2026-57652 · Fixed in v3.1.1
Jun 25, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.2

CVE-2026-56054 · Fixed in v3.1.2
Jun 2, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.0

CVE-2026-48887 · Fixed in v3.1.0
Jun 2, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.0

CVE-2026-48886 · Fixed in v3.1.0
Mar 25, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.0.5

CVE-2026-2511 · Fixed in v3.0.5

Showing the 10 most recent of 34 records.

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Plugin Details

Version: 5.0.3
Last Updated: Oct 30, 2026
Requires WP: 5.5+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: JoomSky

Support & Rating

Rating: ★ ★ ★ ★ ☆ 3.7
Reviews: 74
Support Threads: 0
Resolved: 0%

Keywords

Support Ticket customer support helpdesk knowledge base ticketing system

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TL;DR

AI summary of the plugin's readme

JS Help Desk is for WordPress site owners who need a customer support and ticketing system with help desk agents. It solves ticket management, front-end/guest ticket submission, and offers an optional AI Copilot for summarizing, translating, and drafting ticket replies.

Front-end ticket submission
Guest/visitor tickets
Unlimited tickets and agents
Unlimited departments
Internal notes for agents
1-Click ticket summaries
Instant translation of messages
GDPR data erasure tools

Frequently Asked Questions

Common questions about JS Help Desk – AI-Powered Support & Ticketing System

Yes. The free plugin is a complete help desk with no limit on tickets, agents or departments, and no time limit. The paid plans add nine packs for bigger teams and more advanced needs - see "Add-ons" above.

Twelve features that used to be paid are now free, the add-ons are regrouped into nine packs that every plan includes, and there is a new AI Agent and live chat. The full list is in the changelog.

Yes. Your tickets, settings and old add-ons keep working, and nothing new is switched on for your visitors by the update. If your license includes the new packs, License & Add-ons > Finish upgrade moves you over in one step. As with any major update, take a backup first.

No. They keep working after the update. When your license includes the pack that replaces them, License & Add-ons > Finish upgrade installs it and switches the old ones off. Their settings are kept.

Yes. Guest tickets are part of the free plugin, and customers can follow and reply to their tickets from your site.

Every ticket sends email notifications in the free plugin, and customers reply from your site. With the Email pack, customers can also open tickets and reply simply by answering the email - from Gmail, Microsoft 365 or any IMAP mailbox.

Yes, with the Agents & Teams pack, which adds a staff panel on the front end of your site. In the free plugin, agents work from a simple tickets-only menu in wp-admin.

No. The help desk runs entirely on your own site. Outside services are used only for features you switch on yourself - see the Privacy section below.

The Copilot writes: it drafts a reply, summarises a long thread, pulls out the details or translates, and the agent decides what to send. It is free and works with your own Zywrap key. The AI Agent (a paid pack) answers from what you have already written - your knowledge base, FAQs and past replies - and can suggest, draft or answer on its own, depending on how far you choose to trust it.

JS Help Desk works with WordPress's own Export and Erase Personal Data tools, keeps every ticket in your own database, and adds a privacy policy section for you. Cleanup rules delete old tickets on a schedule you choose, with a preview first.