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by JoomSky 3.7 (74 reviews)

JS Help Desk

Professional, beautiful, complete and powerful help desk & support system for WordPress.

JS Help Desk ranks #2,539 among WordPress.org plugins with 7,000+ active installations, is #14 of 438 in the Education & Support category, a 3.7/5 rating from 74 reviews, and was last updated Jul 24, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7

v3.1.6 Current Version v3.1.6

Updated 4 days ago Last Update on 24 Jul, 2026

Refreshed 11 hours ago Last Refreshed on

#14 of 438 in Education & Support Top 5% by installs Downloads +1078.8% this week Actively maintained

View on WordPress.org

Rank

#2,539

— No change

Active Installs

7K+

— No change

KW Avg Position

12.8

0.2 better

Downloads

554.9K

+192 today

Support Resolved

0%

— No change

Rating

74%

Review 3.7 out of 5

3.7 (74 reviews)

Next Milestone 8K

Total Progress 94.4%

7K+ 8K+

17

Ranks to Climb

-

Growth Needed

8,000,000

Active Installs

Pro

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Need 56 more installs to reach 8K+

Rank Changes

Current #2,539

Change

Best #

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Active Installs Growth

Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

3.7

74 reviews

Overall 74%

5

45 (61%)

4

3 (4%)

3

4 (5%)

2

4 (5%)

1

18 (24%)

Tracked Keywords

Showing 5 of 5

Keyword	Position	Change	Type	Updated
ticketing system	4	—	Tag	1 day ago
Support Ticket	6	—	Tag	1 day ago
knowledgebase	10	—	Tag	1 day ago
helpdesk	18	—	Tag	1 day ago
ai support	26	—	Tag	1 day ago

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Track keyword rankings, search positions, and discover new ranking opportunities with a Pro subscription.

Full keyword position tracking
Historical ranking data
Competitor keyword analysis

Security History

Source: WPVulnerability

29 known vulnerabilities on record · 19 in the last 24 months · checked 9 hours ago

Jun 26, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.1

CVE-2026-57652 · Fixed in v3.1.1
Jun 25, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.2

CVE-2026-56054 · Fixed in v3.1.2
Jun 2, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.0

CVE-2026-48887 · Fixed in v3.1.0
Jun 2, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.1.0

CVE-2026-48886 · Fixed in v3.1.0
Mar 25, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.0.5

CVE-2026-2511 · Fixed in v3.0.5
Mar 23, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.0.4

CVE-2026-32535 · Fixed in v3.0.4
Mar 20, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.0.4

CVE-2026-32534 · Fixed in v3.0.4
Mar 3, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 2.8.3

CVE-2023-7337 · Fixed in v2.8.3
Feb 11, 2026

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 3.0.2

CVE-2026-24959 · Fixed in v3.0.2
Mar 27, 2025

JS Help Desk – AI-Powered Support & Ticketing System [js-support-ticket] < 2.9.3

CVE-2025-30880 · Fixed in v2.9.3

Showing the 10 most recent of 29 records.

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Plugin Details

Version: 3.1.6
Last Updated: Jul 24, 2026
Requires WP: 5.5+
Tested Up To: 7
PHP Version: 7.4 or higher
Author: JoomSky

Support & Rating

Rating: ★ ★ ★ ★ ☆ 3.7
Reviews: 74
Support Threads: 0
Resolved: 0%

Keywords

Support Ticket ai support helpdesk knowledgebase ticketing system

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Frequently Asked Questions

Common questions about JS Help Desk – AI-Powered Support & Ticketing System

Yes, users can submit and manage tickets entirely from the site front-end.

Yes, it is designed to be compatible with any standard-compliant WordPress theme.

Yes, we fully support RTL languages like Arabic and Hebrew.

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