by qusupport 4.1 (32 reviews)

LiveAgent - Omnichannel Help Desk & Live Chat Software

Name: LiveAgent - Omnichannel Help Desk & Live Chat Software
Rating: 4.1 (32 reviews)
Author: qusupport

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hyb …

LiveAgent ranks #9,671 among WordPress.org plugins with 400+ active installations, is #335 of 2,884 in the Discussion & Community category, a 4.1/5 rating from 32 reviews, and was last updated Aug 20, 2025. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.8 (Current: 7.1)

v4.5.1 Current Version v4.5.1

Updated 1 year ago Last Update on 20 Aug, 2025

Refreshed 6 hours ago Last Refreshed on

#335 of 2,884 in Discussion & Community Top 25% by installs No update in over a year

View on WordPress.org

Rank

#9,671

-2 this week

Active Installs

400+

-12.9%

KW Avg Position

58.2

0.8 better

Downloads

49.3K

+3 today

Support Resolved

— No change

Rating

82%

Review 4.1 out of 5

4.1 (32 reviews)

Next Milestone 500

Total Progress 54%

400+ 500+

525

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 46 more installs to reach 500+

Rank Changes

Current #9,671

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.1

32 reviews

Overall 82%

23 (72%)

2 (6%)

1 (3%)

5 (16%)

Security History

Source: WPVulnerability

1 known vulnerability on record · 1 in the last 24 months · checked 1 month ago

May 7, 2025

LiveAgent – Omnichannel Help Desk & Live Chat Software [liveagent] < 4.4.8

CVE-2025-47667 · Fixed in v4.4.8

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Plugin Details

Version: 4.5.1
Last Updated: Aug 20, 2025
Requires WP: 3.0.1+
Tested Up To: 6.8
PHP Version: N/A
Author: qusupport

Support & Rating

Rating: ★ ★ ★ ★ ☆ 4.1
Reviews: 32
Support Threads: 0
Resolved: 0%

Keywords

chat plugin live chat live chat support live support wordpress live chat

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TL;DR

AI summary of the plugin's readme

This plugin is for businesses that want to add LiveAgent's help desk and live chat software to a WordPress site. It solves the problem of managing customer communications across email, chat, calls, and social media by consolidating them into a single ticketing system.

Universal inbox
Hybrid ticket stream
Live chat widget
Call center
Customer portal
Reporting and analytics
iOS and Android apps
AI Chatbot

Frequently Asked Questions

Common questions about LiveAgent - Omnichannel Help Desk & Live Chat Software

LiveAgent is a customer support software. The LiveAgent WordPress plugin automatically adds a LiveAgent chat widget to your WordPress website.

From version 3.0.0 the plugin supports translations to any language that WordPress supports. If you have time and want to help us improve our plugin feel free to Make your own translation and send it to us. We will add it to the next plugin release.

LiveAgent offers four different tier packages. The lowest tier package is forever free but does have certain limitations. The free version offers free live chat, free ticketing system, free call center, free knowledge base, and free unlimited agent seats. The paid packages vary in price starting from $15/month up to $39/month.

LiveAgent's chat widgets are fully customizable.

LiveAgent's free version has a 7-day search history, but the paid plans offer an unlimited search history.

LiveAgent has both iOS and Android mobile apps available.

Yes, LiveAgent can be used with multiple sites.

LiveAgent offers a free 30-day trial with no credit card required.

Yes, LiveAgent's live chat is available on all sites where you are allowed to add custom code.

If a customer wants to chat with you after your business hours, their chat will be sent to you in the form of a ticket.