by wp-buy 3 (13 reviews)

Login as User or Customer — User Switching

Name: Login as User or Customer — User Switching
Rating: 3.0 (13 reviews)
Author: wp-buy

Instant user switching for WordPress — switch to any user account in one click, with full WooCommerce support for customer service teams.

Login as User or Customer ranks #15,682 among WordPress.org plugins with 100+ active installations, is #332 of 1,659 in the Authentication category, a 3/5 rating from 13 reviews, and was last updated May 9, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.9.11 (Current: 7.1.4)

v4.1.0 Current Version v4.1.0

Updated 5 months ago Last Update on 09 May, 2026

Refreshed 6 days ago Last Refreshed on

#332 of 1,659 in Authentication Top 25% by installs

View on WordPress.org

Rank

#15,682

— No change

Active Installs

100+

-24.8%

KW Avg Position

0.5 worse

Downloads

15.1K

+7 today

Support Resolved

— No change

Rating

60%

Review 3 out of 5

3 (13 reviews)

Next Milestone 200

Total Progress 31%

100+ 200+

3,008

Ranks to Climb

Growth Needed

8,000,000

Active Installs

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Need 69 more installs to reach 200+

Rank Changes

Current #15,682

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

3.0

13 reviews

Overall 60%

6 (46%)

0 (0%)

1 (8%)

0 (0%)

6 (46%)

Security History

Source: WPVulnerability

14 known vulnerabilities on record · 0 in the last 24 months · checked 3 months ago

Feb 17, 2024 UNPATCHED

Login as User or Customer — User Switching [login-as-customer-or-user] <= 3.8 (unfixed)

CVE-2023-7247 · No fix released
Dec 27, 2023

Login as User or Customer — User Switching [login-as-customer-or-user] < 3.9.1

CVE-2023-51484 · Fixed in v3.9.1
Dec 27, 2022

Login as User or Customer — User Switching [login-as-customer-or-user] < 3.3

CVE-2022-4305 · Fixed in v3.3
May 14, 2021

Login as User or Customer — User Switching [login-as-customer-or-user] < 1.8

CVE-2021-24194 · Fixed in v1.8
May 14, 2021

Login as User or Customer — User Switching [login-as-customer-or-user] < 1.8

CVE-2021-24188 · Fixed in v1.8
May 14, 2021

Login as User or Customer — User Switching [login-as-customer-or-user] < 1.8

CVE-2021-24189 · Fixed in v1.8
May 14, 2021

Login as User or Customer — User Switching [login-as-customer-or-user] < 1.8

CVE-2021-24191 · Fixed in v1.8
May 14, 2021

Login as User or Customer — User Switching [login-as-customer-or-user] < 1.8

CVE-2021-24190 · Fixed in v1.8
May 14, 2021

Login as User or Customer — User Switching [login-as-customer-or-user] < 1.8

CVE-2021-24193 · Fixed in v1.8
May 14, 2021

Login as User or Customer — User Switching [login-as-customer-or-user] < 1.8

CVE-2021-24192 · Fixed in v1.8

Showing the 10 most recent of 14 records.

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Plugin Details

Version: 4.1.0
Last Updated: May 09, 2026
Requires WP: 5.0+
Tested Up To: 6.9.11
PHP Version: 7.4 or higher
Author: wp-buy

Support & Rating

Rating: ★ ★ ★ ☆ ☆ 3
Reviews: 13
Support Threads: 0
Resolved: 0%

Keywords

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress admins, support teams, and WooCommerce store owners who need to access customer or user accounts. It solves the problem of troubleshooting and assisting users without needing their passwords.

One-click user switching
Login As button on Edit User screen
Role-based access control
Multisite compatible
WooCommerce Orders page integration (Pro)
Cart management (Pro)
Create orders on behalf of customers (Pro)
Activity log (Pro)

Frequently Asked Questions

Common questions about Login as User or Customer — User Switching

Only users with the edit_users, manage_options, or manage_woocommerce capability. You can further restrict this to specific roles in the plugin settings under Login AS → Settings.

No. Switching into any account with administrator-level capabilities (edit_users or manage_options) is blocked for security reasons.

A bar appears at the bottom of the page while you are switched in. Click Go back to return to your original admin account instantly.

Yes — WooCommerce features are available in the Pro version. This includes a Login As button on the orders list, a meta box on the single order screen, cart management, and the ability to create orders on behalf of customers.

Yes. The plugin is compatible with most 2FA solutions. The 2FA prompt is bypassed when switching because you authenticate as the admin, not the target user.

Yes. The plugin works on Multisite installations.

The switch session is stored as a WordPress transient with a 1-hour TTL that refreshes on every page load. If the transient expires or is evicted from the cache, the session ends and you will be returned to a normal logged-out state. Simply log back into your admin account.

No. The plugin does not send data to any third party, does not include any third-party resources, and does not use external APIs.

You can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team help validate, triage and handle any security vulnerabilities. Report a security vulnerability.