by Nagendra 5 (2 reviews)

MDS Live Chat and Helpdesk

Name: MDS Live Chat and Helpdesk
Rating: 5.0 (2 reviews)
Author: Nagendra

Self-hosted live chat and helpdesk plugin for WooCommerce with real-time messaging, ticket management, customer order lookup, and free web push notifi …

MDS Live Chat and Helpdesk ranks #58,258 among WordPress.org plugins with 1+ active installations, is #6,485 of 12,278 in the E-commerce category, a 5/5 rating from 2 reviews, and was last updated Aug 2, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7 (Current: 7.1)

v1.3.0 Current Version v1.3.0

Updated 1 month ago Last Update on 02 Aug, 2026

Refreshed 17 hours ago Last Refreshed on

#6,485 of 12,278 in E-commerce

View on WordPress.org

Rank

#58,258

— No change

Active Installs

-66.7%

KW Avg Position

114

— No change

Downloads

209

+1 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (2 reviews)

Next Milestone 10

Total Progress 20%

0+ 10+

57,546

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #58,258

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

2 reviews

Overall 100%

2 (100%)

0 (0%)

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Plugin Details

Version: 1.3.0
Last Updated: Aug 02, 2026
Requires WP: 6.0+
Tested Up To: 7
PHP Version: 7.4 or higher
Author: Nagendra

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 2
Support Threads: 0
Resolved: 0%

Keywords

customer support helpdesk live chat support tickets woocommerce

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Frequently Asked Questions

Common questions about MDS Live Chat and Helpdesk

WooCommerce is recommended so the order-history and order-value features work, but the core chat functionality works without it.

No. MDS Live Chat and Helpdesk generates its own Web Push (VAPID) keys automatically on activation and sends notifications directly through each browser's native Web Push service - no external account or API key required. See the "External Services" section above for details on how this works.

Not currently. Agents can send photos and documents to customers from the admin chat panel, and customers can view/download them, but there is no upload option in the customer-facing widget itself.

Yes. Guests provide a name, email, and mobile number to start a chat; logged-in customers' details are used automatically.