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EU Withdrawal Button for WooCommerce – Octoplug

Name: EU Withdrawal Button for WooCommerce – Octoplug
Author: Octoplug

The EU-required withdrawal button for WooCommerce: two-step flow, timestamped receipt, guest-friendly, request queue. Directive (EU) 2023/2673.

EU Withdrawal Button for WooCommerce ranks #63,216 among WordPress.org plugins with 0+ active installations, is #10,113 of 14,124 in the E-commerce category, and was last updated Aug 16, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7.0.8 (Current: 7.1.4)

v1.3.3 Current Version v1.3.3

Updated 2 months ago Last Update on 16 Aug, 2026

Refreshed 3 days ago Last Refreshed on

#10,113 of 14,124 in E-commerce

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Rank

#63,216

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Active Installs

-100%

KW Avg Position

73.7

0.7 worse

Downloads

224

+3 today

Support Resolved

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Rating

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0 (0 reviews)

Next Milestone 10

Total Progress 20%

0+ 10+

35,648

Ranks to Climb

Growth Needed

8,000,000

Active Installs

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Active Installs 0,000,000+

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Peak 0,000,000

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Plugin Details

Version: 1.3.3
Last Updated: Aug 16, 2026
Requires WP: 6.5+
Tested Up To: 7.0.8
PHP Version: 8.0 or higher
Author: Octoplug

Support & Rating

Rating: ☆ ☆ ☆ ☆ ☆ 0
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

consumer rights eu right of withdrawal withdrawal woocommerce

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Frequently Asked Questions

Common questions about EU Withdrawal Button for WooCommerce – Octoplug

No. Octoplug is a compliance tool: it implements the withdrawal function required by Directive (EU) 2023/2673, but it is not legal advice. For specific questions about your obligations, consult a qualified professional.

Check that the master switch is on, that the order status is one of the eligible statuses (processing, completed, on hold) and that the order is still within the withdrawal window (plus the visibility buffer). Orders that are fully refunded, cancelled or failed do not show the button.

By default the plugin refuses late requests online: the button is replaced by a notice that says when the period ended and invites the customer to contact you at the address you configure (Settings → Withdrawal window → "Contact email for late requests"). If you choose to hide the button but still accept late requests, the same notice is followed by a discreet link that lets the customer send the request anyway: it arrives flagged "out of window" for you to decide. If you keep the button visible, it stays and the request is registered and flagged "out of window". In all three cases the customer gets an explanation, and in none of them does the notice state that the right of withdrawal no longer exists — that is a judgement only you can make, and the statutory period extends to twelve months when the consumer was not informed of the right. A guest customer cannot find their order. The lookup matches the order number together with the billing email used at checkout — a different email will not match, on purpose. Sequential order number plugins are supported. Emails are not arriving. The plugin sends through wp_mail() like WooCommerce does. If WooCommerce emails also fail, configure an SMTP plugin. Failed receipt deliveries are flagged in the dashboard so you can resend them from the request page.

No. By default everything is kept, because the records are your legal evidence. Data is removed only if an administrator enables "Delete all data on uninstall" before deleting the plugin.

The legal wording the customer sees (button label, confirmation, receipt) ships localized in EN/IT/DE/FR/ES/PL and follows the language of the order. The admin interface is translated into Italian (complete, manual included), German, French and Spanish; in the last three, a few admin texts added in the most recent release still fall back to English.

The plugin integrates with the WordPress privacy tools: exports include the customer's withdrawal requests, and erasure requests anonymize them (name, email, note, IP are cleared) while the reference, timestamps and receipt fingerprint are retained as the store's legal evidence. An optional retention policy anonymizes old requests automatically. No data ever leaves your site.