by Polanger
5 (1 reviews)
Polanger Ticket System for WooCommerce
Polanger Ticket System is a powerful support ticket system for WooCommerce, designed to help store owners manage customer support directly inside Word …
Tested up to WP 6.9.4 (Current: 7.0)
v1.2.8
Current Version v1.2.8
Updated 1 month ago
Last Update on 28 Apr, 2026
Refreshed 3 weeks ago
Last Refreshed on
Rank
#55,300
—
No change
Active Installs
0+
—
No change
KW Avg Position
178
—
No change
Downloads
342
+2 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(1 reviews)
Next Milestone 10
0+
10+
16,138
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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Rank Changes
Current
#55,300
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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5.0
1 reviews
Overall
100%
5
1
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
Tracked Keywords
Showing 1 of 1| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| helpdesk | 178 | — | Tag | 2 months ago |
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- Version
- 1.2.8
- Last Updated
- Apr 28, 2026
- Requires WP
- 5.8+
- Tested Up To
- 6.9.4
- PHP Version
- 7.4 or higher
- Author
- Polanger
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 1
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Polanger Ticket System for WooCommerce
Yes, WooCommerce 5.0 or higher is required. The plugin integrates directly with WooCommerce's My Account page.
Customers can access their tickets from the "Support Tickets" tab in their WooCommerce My Account page.
Yes! Navigate to Tickets > Settings and click on the Categories & Priorities tab. You can add, edit, delete, and reorder both categories and priorities. Each can have a custom name, color, and default status.
When an admin opens a ticket, the system registers them as a "viewer" using a heartbeat system. If another admin opens the same ticket, both will see a warning message showing who else is viewing the ticket. This prevents duplicate responses and confusion.
Yes, this is enabled by default. You can disable it in Tickets > Settings by unchecking "Allow Customers to Close Tickets".
Go to Tickets > Settings and set the "Max Active Tickets Per Customer" option. Set to 0 for unlimited tickets.
Yes! Polanger Ticket System is fully compatible with WooCommerce's High-Performance Order Storage (HPOS).
Yes, the plugin is fully translatable. A .pot file is included in the /languages folder. You can use tools like Poedit or Loco Translate to create translations.
- Email to admin when a new ticket is created - Email to customer when admin replies to their ticket You can configure the admin email address and enable/disable notifications in Tickets > Settings.
Yes, additional features are available through separate extensions. See the Extensions section above for details.