by russellwestgarth 5 (1 reviews)

Returns, Exchanges & Refunds for WooCommerce – Recoup

Name: Returns, Exchanges & Refunds for WooCommerce – Recoup
Rating: 5.0 (1 reviews)
Author: russellwestgarth

WooCommerce returns plugin that converts refunds into exchanges and store credit. Self-service portal, return analytics, revenue recovery.

Returns, Exchanges & Refunds for WooCommerce ranks #28,443 among WordPress.org plugins with 20+ active installations, is #4,119 of 14,124 in the E-commerce category, a 5/5 rating from 1 reviews, and was last updated Apr 15, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.9.11 (Current: 7.1.4)

v1.0.4 Current Version v1.0.4

Updated 6 months ago Last Update on 15 Apr, 2026

Refreshed 1 week ago Last Refreshed on

#4,119 of 14,124 in E-commerce Top 50% by installs

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Rank

#28,443

— No change

Active Installs

20+

— No change

KW Avg Position

43.5

0.2 worse

Downloads

559

+10 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (1 reviews)

Next Milestone 30

Total Progress 70%

20+ 30+

5,698

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #28,443

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

1 reviews

Overall 100%

1 (100%)

0 (0%)

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Unresolved

Total Threads

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Resolution Rate

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Plugin Details

Version: 1.0.4
Last Updated: Apr 15, 2026
Requires WP: 6.2+
Tested Up To: 6.9.11
PHP Version: 7.4 or higher
Author: russellwestgarth

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 1
Support Threads: 1
Resolved: 0%

Keywords

exchanges refunds returns store credit woocommerce

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Frequently Asked Questions

Common questions about Returns, Exchanges & Refunds for WooCommerce – Recoup

Yes. Recoup is built with HPOS compatibility from the start. It works with both the legacy post-based storage and the newer HPOS tables.

Yes. Guest customers can access the return portal using their order number and the email address used at checkout. No account registration is required.

Yes. Recoup integrates with the WooCommerce email system. Customers receive notifications when their return request is received, approved, rejected, or completed. You can customise the email content from WooCommerce > Settings > Emails.

With Recoup Pro, you can exclude specific products, entire categories, or items purchased on sale from your return policy. In the free version, the return window setting applies to all products equally.

The exchange flow is a Pro feature. When a customer initiates a return, they can choose "Exchange" as their resolution. Recoup then guides them to select a replacement product. A new order is created for the exchange item, and any price difference is handled automatically.

Recoup uses minimal, unstyled frontend markup that inherits your theme's default styles. It does not require any template overrides and is tested with popular themes including Storefront, Astra, GeneratePress, and Flatsome.

After activating Recoup, go to WooCommerce > Recoup to configure your return window (the number of days after purchase that returns are accepted), return reasons, and resolution options. The plugin creates a return request page automatically at /returns/. With Recoup Pro, you can set different return policies per product or category and exclude sale items.

Yes. Recoup is designed as a revenue recovery tool. The exchange flow encourages customers to swap for a different product rather than take a refund. The store credit wallet keeps funds in your store for future purchases. Pro users get analytics to identify which products generate the most returns and why, so you can fix root causes.

The store credit wallet is a Pro feature. It gives each customer a balance attached to their account (not a coupon workaround) that they can apply at checkout like any other payment method. When a customer chooses store credit as their return resolution, the amount is added to their wallet instantly.

Most WooCommerce return and refund plugins focus on processing RMA requests. Recoup focuses on revenue recovery - converting refunds into exchanges and store credit so you keep more revenue. The analytics dashboard shows you exactly how much revenue your return policy is recovering each month.