osTicket Connector
by SCAND 5 (4 reviews)

osTicket Connector

Create tickets in osTicket support system via the existing contact form.

osTicket Connector ranks #11,145 among WordPress.org plugins with 300+ active installations, a 5/5 rating from 4 reviews, and was last updated Oct 18, 2024. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.6 (Current: 7.1)
v1.0.9 Current Version v1.0.9
Updated 1 year ago Last Update on 18 Oct, 2024
Refreshed 11 hours ago Last Refreshed on
Top 25% by installs No update in over a year
View on WordPress.org
Rank
#11,145
+12 this week
Active Installs
300+
-4.5%
KW Avg Position
29.7
0.3 better
Downloads
10.2K
+6 today
Support Resolved
0%
No change
Rating
100%
Review 5 out of 5
5 (4 reviews)

Next Milestone 400

Total Progress 3%
300+ 400+
4,255
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro

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Need 97 more installs to reach 400+

Rank Changes

11,105 11,125 11,146 11,166 11,186 11-09-2026 12-09-2026 13-09-2026 14-09-2026 15-09-2026 16-09-2026 17-09-2026 18-09-2026
11,103 11,126 11,150 11,173 11,196 03-09-2026 04-09-2026 05-09-2026 06-09-2026 07-09-2026 08-09-2026 09-09-2026 10-09-2026 11-09-2026 12-09-2026 13-09-2026 14-09-2026 15-09-2026 16-09-2026 17-09-2026 18-09-2026
Current #11,145
Change
Best #

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Active Installs Growth

Active Installs 0,000,000+
Growth +0.0%
Peak 0,000,000

Downloads Growth

0 10 11-09-2026 12-09-2026 13-09-2026 14-09-2026 15-09-2026 16-09-2026 17-09-2026 18-09-2026
0 10 03-09-2026 04-09-2026 05-09-2026 06-09-2026 07-09-2026 08-09-2026 09-09-2026 10-09-2026 11-09-2026 12-09-2026 13-09-2026 14-09-2026 15-09-2026 16-09-2026 17-09-2026 18-09-2026
Downloads
Growth
Peak

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Reviews & Ratings

5.0
4 reviews
Overall 100%
5
4 (100%)
4
0 (0%)
3
0 (0%)
2
0 (0%)
1
0 (0%)

Security History

Source: WPVulnerability

No known vulnerabilities on record for osTicket Connector. Checked 1 month ago.

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Plugin Details

Version
1.0.9
Last Updated
Oct 18, 2024
Requires WP
4.3+
Tested Up To
6.6
PHP Version
N/A
Author
SCAND

Support & Rating

Rating
★ ★ ★ ★ ★ 5
Reviews
4
Support Threads
0
Resolved
0%

Keywords

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who use a contact form and want submissions to become support tickets in osTicket. It solves the problem of manually copying contact form messages into osTicket by automatically creating tickets via the osTicket API when the form's email is sent.

  • Creates osTicket tickets from contact forms
  • Hooks the wp_mail function
  • Uses osTicket XML/JSON API
  • API key authentication support
  • Configurable form field mapping
  • Hidden Form Identifier input support

Frequently Asked Questions

Common questions about osTicket Connector

Specify all required fields in the settings (Admin -> Settings -> osTicket Connector). The name of fields should be the same as on your form. Sometimes it is necessary to use a hidden field on your contact form. The name of the input should be the same as the one you have specified in "Form Identifier" option for "osTicket Connector" and set the value equal to "1". By the way, it can be any unique field name which the form sent. Enjoy the new functionality you got!
Create a new form with all necessary fields. Add a hidden input to your contact form (see "Example of Contact Form 7" screenshot). Indicate fields matching (see "Contact Form 7 fields settings" screenshot)
Create a new form with all necessary fields and remember IDs of form fields (see "Example of Formidable form" screenshot, green arrow). If you use the free version of Formidable, add the real ID of the Help Topic to the beginning of the selected option. The possible variant shown on "Example of Formidable form" screenshot (red arrow). Indicate fields matching (see "Formidable fields settings" screenshot). For "Form Identifier" option set the "form_key" value. For other fields, you should use the following format "item_meta|<filed_ID>", where filed_ID is real ID of field on your contact form.
Create a new form with all necessary fields and remember IDs of form fields (see "Example of WPForms form" screenshot). Indicate fields matching (see "WPForms fields settings" screenshot). For "Form Identifier" option set the "wpforms" value or, if you have several forms, "wpforms|<form_ID>", where form_ID is the real ID of your form. For other fields, you should always use the following format "fields|<filed_ID>", where filed_ID is real ID of field on your contact form.

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