osTicket Connector
by SCAND 5 (4 reviews)

osTicket Connector

Create tickets in osTicket support system via the existing contact form.

osTicket Connector ranks #11,226 among WordPress.org plugins with 200+ active installations, a 5/5 rating from 4 reviews, and was last updated Oct 18, 2024. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.6 (Current: 7.1.4)
v1.0.9 Current Version v1.0.9
Updated 2 years ago Last Update on 18 Oct, 2024
Refreshed 1 week ago Last Refreshed on
Top 25% by installs No update in over a year
View on WordPress.org
Rank
#11,226
— No change
Active Installs
200+
-32.2%
KW Avg Position
54
— No change
Downloads
10.2K
+2 today
Support Resolved
0%
— No change
Rating
100%
Review 5 out of 5
5 (4 reviews)

Next Milestone 300

Total Progress 89%
200+ 300+
240
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro

Unlock Exact Install Count

See the precise estimated active installs for this plugin, calculated from real-time ranking data.

  • Exact install estimates within tiers
  • Track install growth over time
  • Milestone progress predictions
Upgrade to Pro
Need 11 more installs to reach 300+

Rank Changes

10,665 10,945 11,226 11,507 11,787 31-10-2026 01-11-2026 02-11-2026 03-11-2026 04-11-2026 05-11-2026 06-11-2026 07-11-2026
11,221 11,231 11,240 11,250 11,259 23-10-2026 24-10-2026 25-10-2026 26-10-2026 27-10-2026 28-10-2026 29-10-2026 30-10-2026 31-10-2026 01-11-2026 02-11-2026 03-11-2026 04-11-2026 05-11-2026 06-11-2026 07-11-2026
Current #11,226
Change
Best #

Upgrade to Pro

Unlock 30-day and 90-day rank history charts with a Pro subscription.

Upgrade Now

Active Installs Growth

Active Installs 0,000,000+
Growth +0.0%
Peak 0,000,000

Downloads Growth

0 10 31-10-2026 01-11-2026 02-11-2026 03-11-2026 04-11-2026 05-11-2026 06-11-2026 07-11-2026
0 10 23-10-2026 24-10-2026 25-10-2026 26-10-2026 27-10-2026 28-10-2026 29-10-2026 30-10-2026 31-10-2026 01-11-2026 02-11-2026 03-11-2026 04-11-2026 05-11-2026 06-11-2026 07-11-2026
Downloads
Growth
Peak

Upgrade to Pro

Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.

Upgrade Now

Reviews & Ratings

5.0
4 reviews
Overall 100%
5
4 (100%)
4
0 (0%)
3
0 (0%)
2
0 (0%)
1
0 (0%)

Security History

Source: WPVulnerability

No known vulnerabilities on record for osTicket Connector. Checked 3 months ago.

Track This Plugin

Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.

Start Tracking Free

Plugin Details

Version
1.0.9
Last Updated
Oct 18, 2024
Requires WP
4.3+
Tested Up To
6.6
PHP Version
N/A
Author
SCAND

Support & Rating

Rating
★ ★ ★ ★ ★ 5
Reviews
4
Support Threads
0
Resolved
0%

Keywords

Upgrade to Pro

Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.

Upgrade Now

TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who use a contact form and want submissions to become support tickets in osTicket. It solves the problem of manually copying contact form messages into osTicket by automatically creating tickets via the osTicket API when the form's email is sent.

  • Creates osTicket tickets from contact forms
  • Hooks the wp_mail function
  • Uses osTicket XML/JSON API
  • API key authentication support
  • Configurable form field mapping
  • Hidden Form Identifier input support

Frequently Asked Questions

Common questions about osTicket Connector

Specify all required fields in the settings (Admin -> Settings -> osTicket Connector). The name of fields should be the same as on your form. Sometimes it is necessary to use a hidden field on your contact form. The name of the input should be the same as the one you have specified in "Form Identifier" option for "osTicket Connector" and set the value equal to "1". By the way, it can be any unique field name which the form sent. Enjoy the new functionality you got!
Create a new form with all necessary fields. Add a hidden input to your contact form (see "Example of Contact Form 7" screenshot). Indicate fields matching (see "Contact Form 7 fields settings" screenshot)
Create a new form with all necessary fields and remember IDs of form fields (see "Example of Formidable form" screenshot, green arrow). If you use the free version of Formidable, add the real ID of the Help Topic to the beginning of the selected option. The possible variant shown on "Example of Formidable form" screenshot (red arrow). Indicate fields matching (see "Formidable fields settings" screenshot). For "Form Identifier" option set the "form_key" value. For other fields, you should use the following format "item_meta|<filed_ID>", where filed_ID is real ID of field on your contact form.
Create a new form with all necessary fields and remember IDs of form fields (see "Example of WPForms form" screenshot). Indicate fields matching (see "WPForms fields settings" screenshot). For "Form Identifier" option set the "wpforms" value or, if you have several forms, "wpforms|<form_ID>", where form_ID is the real ID of your form. For other fields, you should always use the following format "fields|<filed_ID>", where filed_ID is real ID of field on your contact form.

Sign In / Register

You need to sign in or register to use this feature.