by Smart Support
5 (1 reviews)
Smart Support – Self-Hosted customer support helpdesk & Ticket system
Self-Hosted helpdesk & Customer Support ticket system for WordPress with advance ticket management, user roles, and frontend features.
Compatible with WP 6.9.4
v1.0.8
Current Version v1.0.8
Updated 3 weeks ago
Last Update on 13 Mar, 2026
Refreshed 6 hours ago
Last Refreshed on
Rank
#54,980
—
No change
Active Installs
0+
-100%
KW Avg Position
100.5
—
No change
Downloads
624
+2 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(1 reviews)
Next Milestone 10
0+
10+
24,108
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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Rank Changes
Current
#54,980
Change
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#
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5.0
1 reviews
Overall
100%
5
1
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
Tracked Keywords
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- Version
- 1.0.8
- Last Updated
- Mar 13, 2026
- Requires WP
- 5.0+
- Tested Up To
- 6.9.4
- PHP Version
- 7.4 or higher
- Author
- Smart Support
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 1
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Smart Support – Self-Hosted customer support helpdesk & Ticket system
Create a normal page and insert [smart_support_page]. That page becomes your portal with Login, Register, Dashboard, and Create Ticket sections.
Yes. Go to Smart Support → Appearance and adjust primary color, layout spacing, button styles, and widget options. The frontend is CSS‑friendly if you want further theme‑level overrides.
Yes. The portal renders inside your theme’s content area. If a page builder wraps content, use a blank/canvas template if needed. The UI is responsive and tested with popular themes.
Smart Support has its own registration toggle in User Management settings. Enable it there regardless of the global WordPress registration option.
Yes. Use role‑based permissions and optional registration approval so only approved users can open tickets.
You can set allowed file types, size limits, and counts. Files are stored via WordPress APIs and can be downloaded securely by authorized users only.
They classify tickets for better routing and reporting. Agents can filter and search using these attributes in the dashboard.
Auto‑Close closes tickets after a period of inactivity you choose. Auto‑Delay marks inactive tickets as “Delayed” and can notify users. Both are configurable under General settings.
Yes. The plugin emails users and agents for new tickets, replies, and state changes. Subjects and messages are templated and translatable.
Yes. Update subjects, bodies, and the “From” name/email in Email settings.