by Smart Support
5 (1 reviews)
Smart Support – Self-Hosted helpdesk & Ticket system for fast, efficient, and scalable customer support
AI-driven helpdesk ticketing system for WordPress with comprehensive ticket management, user roles, and frontend interface.
Compatible with WP 6.9
v1.0.7
Current Version v1.0.7
Updated 5 days ago
Last Update on 15 Jan, 2026
Synced 7 hours ago
Last Synced on
Rank
#55,383
—
No change
Active Installs
0+
-100%
KW Avg Position
99.5
+1 better
Downloads
439
+1 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(1 reviews)
Next Milestone 10
0+
10+
10,632
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Rank Changes
Current
#55,383
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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5.0
1 reviews
Overall
100%
5
1
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
Tracked Keywords
Showing 2 of 2| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| ticketing | 77 | — | Tag | 19 hours ago |
| helpdesk | 122 | — | Tag | 19 hours ago |
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- Version
- 1.0.7
- Last Updated
- Jan 15, 2026
- Requires WP
- 5.0+
- Tested Up To
- 6.9
- PHP Version
- 7.4 or higher
- Author
- Smart Support
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 1
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Smart Support – Self-Hosted helpdesk & Ticket system for fast, efficient, and scalable customer support
Create a normal page and insert [smart_support_page]. That page becomes your portal with Login, Register, Dashboard, and Create Ticket sections.
Yes. Go to Smart Support → Appearance and adjust primary color, layout spacing, button styles, and widget options. The frontend is CSS‑friendly if you want further theme‑level overrides.
Yes. The portal renders inside your theme’s content area. If a page builder wraps content, use a blank/canvas template if needed. The UI is responsive and tested with popular themes.
Smart Support has its own registration toggle in User Management settings. Enable it there regardless of the global WordPress registration option.
Yes. Use role‑based permissions and optional registration approval so only approved users can open tickets.
You can set allowed file types, size limits, and counts. Files are stored via WordPress APIs and can be downloaded securely by authorized users only.
They classify tickets for better routing and reporting. Agents can filter and search using these attributes in the dashboard.
Auto‑Close closes tickets after a period of inactivity you choose. Auto‑Delay marks inactive tickets as “Delayed” and can notify users. Both are configurable under General settings.
Yes. The plugin emails users and agents for new tickets, replies, and state changes. Subjects and messages are templated and translatable.
Yes. Update subjects, bodies, and the “From” name/email in Email settings.