by
Smart Support
5 (3 reviews)
Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support
WordPress helpdesk Ticket System with frontend ticketing, agent workflows, email alerts, reports, attachments, and optional AI assistance.
Smart Support ranks #65,803 among WordPress.org plugins with 1+ active installations, is #1,093 of 1,920 in the Calendar & Events category, a 5/5 rating from 3 reviews, and was last updated Aug 27, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1
v2.0.3
Current Version v2.0.3
Updated 3 weeks ago
Last Update on 27 Aug, 2026
Refreshed 8 hours ago
Last Refreshed on
#1,093 of 1,920 in Calendar & Events
Actively maintained
Rank
#65,803
—
No change
Active Installs
1+
—
No change
KW Avg Position
156.7
4.4 worse
Downloads
602
+6 today
Support Resolved
100%
—
No change
Rating
100%
Review 5 out of 5
5
(3 reviews)
Next Milestone 10
0+
10+
64,857
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Need 9 more installs to reach 10+
Rank Changes
Current
#65,803
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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Upgrade NowReviews & Ratings
5.0
3 reviews
Overall
100%
5
3
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
Support Threads Overview
Resolved
Unresolved
1
Total Threads
1
Resolved
0
Unresolved
100%
Resolution Rate
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Start Tracking FreePlugin Details
- Version
- 2.0.3
- Last Updated
- Aug 27, 2026
- Requires WP
- 5.0+
- Tested Up To
- 7.1
- PHP Version
- 7.4 or higher
- Author
- Smart Support
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 3
- Support Threads
- 1
- Resolved
- 100%
Keywords
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Frequently Asked Questions
Common questions about Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support
Yes. Smart Support is a self-hosted WordPress support ticket system and helpdesk plugin for managing customer support conversations, ticket replies, customer accounts, file attachments, departments, priorities, notifications, reports, and agent workflows from your own WordPress website.
Yes. The plugin runs on your WordPress installation and stores support data in your site's database and uploads environment. Optional external services are used only when you enable and configure features such as reCAPTCHA or AI.
Fresh installations create a Support Center page automatically. To create one manually, add [smart_support_page] to a standard WordPress page.
Yes. Customers can register, log in, create support tickets, upload allowed attachments, review replies, search ticket history, and track ticket status through the frontend Support Center.
Yes. Smart Support includes Support Agent and Support Supervisor roles with capability-driven permissions, department assignments, ticket visibility controls, notifications, and agent performance reporting.
Yes. Administrators can configure agent visibility for assigned tickets, department tickets, or all tickets, depending on the team's workflow and permissions.
The portal is designed to render inside the normal WordPress content area. When using a page builder, a blank or canvas page template may provide the best layout. Theme or builder CSS can affect form and layout styling, so site-specific adjustments may occasionally be required.
Administrators can configure allowed file types, file size limits, and attachment counts. Files are stored using WordPress APIs and can be downloaded by authorized users according to ticket access permissions.
Yes. Google reCAPTCHA v2, v2 Invisible, and v3 are supported. Administrators can enable it for supported login, registration, and ticket forms in the Advanced settings.
Smart Support is designed to be multisite-compatible. Test the plugin with the specific network setup, themes, plugins, user roles, and site configuration used by your organization.
