by Smart Support 5 (3 reviews)

Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support

Name: Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support
Rating: 5.0 (3 reviews)
Author: Smart Support

WordPress helpdesk Ticket System with frontend ticketing, agent workflows, email alerts, reports, attachments, and optional AI assistance.

Smart Support ranks #45,368 among WordPress.org plugins with 10+ active installations, is #703 of 2,134 in the Calendar & Events category, a 5/5 rating from 3 reviews, and was last updated Aug 27, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1.4

v2.0.3 Current Version v2.0.3

Updated 2 months ago Last Update on 27 Aug, 2026

Refreshed 1 week ago Last Refreshed on

#703 of 2,134 in Calendar & Events Top 50% by installs

View on WordPress.org

Rank

#45,368

— No change

Active Installs

10+

+900%

KW Avg Position

87.4

0.4 worse

Downloads

1.5K

+1 today

Support Resolved

100%

— No change

Rating

100%

Review 5 out of 5

5 (3 reviews)

Next Milestone 20

Total Progress 50%

10+ 20+

22,195

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

Unlock Exact Install Count

See the precise estimated active installs for this plugin, calculated from real-time ranking data.

Exact install estimates within tiers
Track install growth over time
Milestone progress predictions

Upgrade to Pro

Need 5 more installs to reach 20+

Rank Changes

Current #45,368

Change

Best #

Upgrade to Pro

Unlock 30-day and 90-day rank history charts with a Pro subscription.

Upgrade Now

Active Installs Growth

Upgrade to Pro

Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

Upgrade to Pro

Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.

Upgrade Now

Reviews & Ratings

5.0

3 reviews

Overall 100%

3 (100%)

0 (0%)

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

Track This Plugin

Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.

Start Tracking Free

Plugin Details

Version: 2.0.3
Last Updated: Aug 27, 2026
Requires WP: 5.0+
Tested Up To: 7.1.4
PHP Version: 7.4 or higher
Author: Smart Support

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 3
Support Threads: 1
Resolved: 100%

Keywords

customer service customer support helpdesk Support Ticket ticket system

Upgrade to Pro

Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.

Upgrade Now

Similar Plugins

Adminify – White Label, Admin Menu Editor, Login Customizer

6K+ installs

#2,757

Master Addons for Elementor – Elementor Addons, Widgets, Mega Menu Builder, Popup Builder, Widget Builder & Template Kits

LightStart – Maintenance Mode, Coming Soon and Landing Page Builder

400K+ installs

#134

BackWPup – WordPress Backup & Restore Plugin

400K+ installs

#135

Activity Log – Monitor User and Agent Changes

200K+ installs

#220

Popup Builder - Create highly converting, mobile friendly marketing popups.

200K+ installs

#271

Appointment Booking Plugin – LatePoint | Calendar & Scheduling for WordPress

100K+ installs

#369

پارسی دیت – Parsi Date

100K+ installs

#374

Schedule Post Changes With PublishPress Future: Unpublish, Delete, Change Status, Trash, Change Categories

100K+ installs

#402

View all Calendar-and-events plugins

Frequently Asked Questions

Common questions about Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support

Yes. Smart Support is a self-hosted WordPress support ticket system and helpdesk plugin for managing customer support conversations, ticket replies, customer accounts, file attachments, departments, priorities, notifications, reports, and agent workflows from your own WordPress website.

Yes. The plugin runs on your WordPress installation and stores support data in your site's database and uploads environment. Optional external services are used only when you enable and configure features such as reCAPTCHA or AI.

Fresh installations create a Support Center page automatically. To create one manually, add [smart_support_page] to a standard WordPress page.

Yes. Customers can register, log in, create support tickets, upload allowed attachments, review replies, search ticket history, and track ticket status through the frontend Support Center.

Yes. Smart Support includes Support Agent and Support Supervisor roles with capability-driven permissions, department assignments, ticket visibility controls, notifications, and agent performance reporting.

Yes. Administrators can configure agent visibility for assigned tickets, department tickets, or all tickets, depending on the team's workflow and permissions.

The portal is designed to render inside the normal WordPress content area. When using a page builder, a blank or canvas page template may provide the best layout. Theme or builder CSS can affect form and layout styling, so site-specific adjustments may occasionally be required.

Administrators can configure allowed file types, file size limits, and attachment counts. Files are stored using WordPress APIs and can be downloaded by authorized users according to ticket access permissions.

Yes. Google reCAPTCHA v2, v2 Invisible, and v3 are supported. Administrators can enable it for supported login, registration, and ticket forms in the Advanced settings.

Smart Support is designed to be multisite-compatible. Test the plugin with the specific network setup, themes, plugins, user roles, and site configuration used by your organization.