by Smart Support 5 (2 reviews)

Smart Support

Name: Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support
Rating: 5.0 (2 reviews)
Author: Smart Support

WordPress helpdesk Ticket System with frontend ticketing, agent workflows, email alerts, reports, attachments, and optional AI assistance.

Smart Support ranks #49,764 among WordPress.org plugins with 1+ active installations, is #1,027 of 1,692 in the Calendar & Events category, a 5/5 rating from 2 reviews, and was last updated Jul 24, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7

v2.0.2 Current Version v2.0.2

Updated 4 days ago Last Update on 24 Jul, 2026

Refreshed 9 hours ago Last Refreshed on

#1,027 of 1,692 in Calendar & Events Actively maintained

View on WordPress.org

Rank

#49,764

— No change

Active Installs

— No change

KW Avg Position

135.7

0.7 worse

Downloads

602

+3 today

Support Resolved

100%

— No change

Rating

100%

Review 5 out of 5

5 (2 reviews)

Next Milestone 10

Total Progress 30%

0+ 10+

48,985

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 7 more installs to reach 10+

Rank Changes

Current #49,764

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

2 reviews

Overall 100%

2 (100%)

0 (0%)

Tracked Keywords

Showing 3 of 3

Keyword	Position	Change	Type	Updated
helpdesk	111	—	Tag	23 hours ago
ticket system	135	—	Tag	23 hours ago
Support Ticket	161	—	Tag	23 hours ago

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Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

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Plugin Details

Version: 2.0.2
Last Updated: Jul 24, 2026
Requires WP: 5.0+
Tested Up To: 7
PHP Version: 7.4 or higher
Author: Smart Support

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 2
Support Threads: 1
Resolved: 100%

Keywords

Support Ticket customer service customer support helpdesk ticket system

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Frequently Asked Questions

Common questions about Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support

Yes. Smart Support is a self-hosted WordPress support ticket system and helpdesk plugin for managing customer support conversations, ticket replies, customer accounts, file attachments, departments, priorities, notifications, reports, and agent workflows from your own WordPress website.

Yes. The plugin runs on your WordPress installation and stores support data in your site's database and uploads environment. Optional external services are used only when you enable and configure features such as reCAPTCHA or AI.

Fresh installations create a Support Center page automatically. To create one manually, add [smart_support_page] to a standard WordPress page.

Yes. Customers can register, log in, create support tickets, upload allowed attachments, review replies, search ticket history, and track ticket status through the frontend Support Center.

Yes. Smart Support includes Support Agent and Support Supervisor roles with capability-driven permissions, department assignments, ticket visibility controls, notifications, and agent performance reporting.

Yes. Administrators can configure agent visibility for assigned tickets, department tickets, or all tickets, depending on the team's workflow and permissions.

The portal is designed to render inside the normal WordPress content area. When using a page builder, a blank or canvas page template may provide the best layout. Theme or builder CSS can affect form and layout styling, so site-specific adjustments may occasionally be required.

Administrators can configure allowed file types, file size limits, and attachment counts. Files are stored using WordPress APIs and can be downloaded by authorized users according to ticket access permissions.

Yes. Google reCAPTCHA v2, v2 Invisible, and v3 are supported. Administrators can enable it for supported login, registration, and ticket forms in the Advanced settings.

Smart Support is designed to be multisite-compatible. Test the plugin with the specific network setup, themes, plugins, user roles, and site configuration used by your organization.