by PSM Plugins
4.9 (287 reviews)
SupportCandy – Helpdesk & Customer Support Ticket System
Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.
Compatible with WP 6.9
v3.4.4
Current Version v3.4.4
Updated 3 weeks ago
Last Update on 24 Dec, 2025
Synced 6 hours ago
Last Synced on
Rank
#1,863
—
No change
Active Installs
10K+
-35.6%
KW Avg Position
57.8
—
No change
Downloads
478.1K
+15 today
Support Resolved
83%
—
No change
Rating
98%
Review 4.9 out of 5
4.9
(287 reviews)
Next Milestone 20K
10K+
20K+
363
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
Unlock Exact Install Count
See the precise estimated active installs for this plugin, calculated from real-time ranking data.
- Exact install estimates within tiers
- Track install growth over time
- Milestone progress predictions
Need 4,471 more installs to reach 20K+
Rank Changes
Current
#1,863
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
Upgrade to Pro
Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.
Upgrade NowReviews & Ratings
4.9
287 reviews
Overall
98%
5
269
(94%)
4
8
(3%)
3
3
(1%)
2
2
(1%)
1
5
(2%)
Tracked Keywords
Showing 4 of 4| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| ticketing system | 5 | — | Tag | 1 month ago |
| helpdesk | 14 | — | Tag | 1 month ago |
| ticket | 61 | — | Tag | 1 month ago |
| customer support | 151 | — | Tag | 1 month ago |
Unlock Keyword Analytics
Track keyword rankings, search positions, and discover new ranking opportunities with a Pro subscription.
- Full keyword position tracking
- Historical ranking data
- Competitor keyword analysis
Support Threads Overview
Resolved
Unresolved
6
Total Threads
5
Resolved
1
Unresolved
83%
Resolution Rate
Track This Plugin
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Start Tracking FreePlugin Details
- Version
- 3.4.4
- Last Updated
- Dec 24, 2025
- Requires WP
- 5.6+
- Tested Up To
- 6.9
- PHP Version
- 7.4 or higher
- Author
- PSM Plugins
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 4.9
- Reviews
- 287
- Support Threads
- 6
- Resolved
- 83%
Keywords
Upgrade to Pro
Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.
Upgrade NowSimilar Plugins
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Frequently Asked Questions
Common questions about SupportCandy – Helpdesk & Customer Support Ticket System
No, it is not necessary. The free version of SupportCandy provides essential features such as email notifications, unlimited agents, customers, and tickets. It includes custom categories, statuses, and priorities. The Pro version, while not mandatory, offers additional benefits like automation to streamline processes, automated assignment of agents, and advanced reporting. It is available at a competitive price within the market segment, providing added functionality for those seeking more advanced features.
SupportCandy Helpdesk stands out for its longevity, versatility, and feature-rich design. It offers a complete helpdesk and customer support ticket system, providing a self-hosted solution with no constraints on tickets, agents, or data.
Absolutely! SupportCandy Helpdesk offers customizable appearance options, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look.
You have full control over ticket assignments and agent permissions. Assign multiple agents and tags to tickets, set specific permission levels based on agent roles, and utilize advanced search functionality for efficient management.
Yes, the free version offers unlimited tickets, support agents, customers, and various essential features like custom filters, advanced search, private notes, and GDPR compatibility, making it a comprehensive solution for online businesses.
Premium add-ons include Email Piping, WooCommerce Integration, Workflows, SLA management, Canned Reply, Satisfaction Survey, and more. These additions streamline processes, automate tasks, and boost overall productivity.
The plugin is fully GDPR compatible, featuring data retention and deletion options.
Yes, the Automatic Close Tickets premium add-on allows you to set a timeframe for ticket closure after a period of inactivity. It also sends warning/reminder emails before closing the ticket.
Yes, the Reports add-on provides a graphical overview of your tickets and useful statistics. Generate reports for default and custom fields, offering valuable insights into your support desk's performance.
SupportCandy Helpdesk allows unlimited file attachments to tickets and replies, with customizable file type permissions. The Private Credentials add-on further enables users to provide sensitive information within a ticket, ensuring secure and encrypted storage.