by PSM Plugins 4.9 (289 reviews)

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent

Name: SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
Rating: 4.9 (289 reviews)
Author: PSM Plugins

Enhance your WordPress site with our AI Powered customer support ticket system. Manage customer support, tickets, and email tickets efficiently.

SupportCandy ranks #1,952 among WordPress.org plugins with 10,000+ active installations, is #8 of 479 in the Education & Support category, a 4.9/5 rating from 289 reviews, and was last updated Sep 1, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v3.5.3 Current Version v3.5.3

Updated 2 weeks ago Last Update on 01 Sep, 2026

Refreshed 8 hours ago Last Refreshed on

#8 of 479 in Education & Support Top 5% by installs Downloads -47.4% this week Actively maintained

View on WordPress.org

Rank

#1,952

— No change

Active Installs

10K+

-25.7%

KW Avg Position

9.6

0.2 worse

Downloads

542.6K

+212 today

Support Resolved

100%

— No change

Rating

98%

Review 4.9 out of 5

4.9 (289 reviews)

Next Milestone 20K

Total Progress 33.7%

10K+ 20K+

531

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 6,630 more installs to reach 20K+

Rank Changes

Current #1,952

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.

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Reviews & Ratings

4.9

289 reviews

Overall 98%

271 (94%)

8 (3%)

3 (1%)

2 (1%)

5 (2%)

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

Security History

Source: WPVulnerability

20 known vulnerabilities on record · 9 in the last 24 months · checked 1 week ago

Aug 18, 2026

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.5.2

CVE-2026-73350 · Fixed in v3.5.2
Jul 10, 2026

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.4.9

CVE-2026-57711 · Fixed in v3.4.9
Jun 17, 2026

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.4.7

CVE-2026-54826 · Fixed in v3.4.7
Jan 30, 2026

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.4.5

CVE-2026-0683 · Fixed in v3.4.5
Jan 29, 2026

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.4.5

CVE-2026-25321 · Fixed in v3.4.5
Jan 23, 2026

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.4.5

CVE-2026-1251 · Fixed in v3.4.5
Nov 21, 2025

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.4.2

CVE-2025-67598 · Fixed in v3.4.2
Sep 19, 2025

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.3.8

CVE-2025-10658 · Fixed in v3.3.8
Mar 6, 2025

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.3.1

CVE-2024-13552 · Fixed in v3.3.1
Mar 15, 2024

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent [supportcandy] < 3.2.4

CVE-2024-27991 · Fixed in v3.2.4

Showing the 10 most recent of 20 records.

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Plugin Details

Version: 3.5.3
Last Updated: Sep 01, 2026
Requires WP: 5.6+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: PSM Plugins

Support & Rating

Rating: ★ ★ ★ ★ ★ 4.9
Reviews: 289
Support Threads: 1
Resolved: 100%

Keywords

ai chatbot agent customer support helpdesk support ticketing system

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who need to manage customer support tickets and provide live chat or AI-driven help to visitors. It solves the problem of handling customer inquiries efficiently by combining an AI chatbot, ticket management, and agent tools directly within the WordPress dashboard.

AI Chatbot Agent
AI Assistant
Unlimited tickets and agents
Agent dashboard and activity logs
Custom fields and ticket fields
Guest tickets with OTP login
Working hours and holidays scheduling
Google reCaptcha integration

Frequently Asked Questions

Common questions about SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent

The AI Chatbot Agent is a 24/7 AI-powered agent that answers customer questions directly from your knowledge base (AI Training). If it cannot resolve a query, it automatically creates a support ticket so a human agent can follow up, ensuring no customer request goes unanswered.

The AI Assistant helps agents work faster and more consistently by generating instant ticket summaries, drafting replies, and polishing agent responses for grammar, tone, and clarity. Administrators can also define custom AI prompt instructions to align AI-generated replies with their brand voice and support guidelines.

No, it is not necessary. The free version of SupportCandy provides essential features such as email notifications, unlimited agents, customers, and tickets. It includes custom categories, statuses, and priorities. The Pro version, while not mandatory, offers additional benefits like automation to streamline processes, automated assignment of agents, and advanced reporting. It is available at a competitive price within the market segment, providing added functionality for those seeking more advanced features.

SupportCandy Helpdesk stands out for its longevity, versatility, and feature-rich design. It offers a complete helpdesk and customer support ticket system, providing a self-hosted solution with no constraints on tickets, agents, or data.

Absolutely! SupportCandy Helpdesk offers customizable appearance options, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look.

You have full control over ticket assignments and agent permissions. Assign multiple agents and tags to tickets, set specific permission levels based on agent roles, and utilize advanced search functionality for efficient management.

Yes, the free version offers unlimited tickets, support agents, customers, and various essential features like custom filters, advanced search, private notes, and GDPR compatibility, making it a comprehensive solution for online businesses.

Premium add-ons include Email Piping, WooCommerce Integration, Workflows, SLA management, Canned Reply, Satisfaction Survey, and more. These additions streamline processes, automate tasks, and boost overall productivity.

The plugin is fully GDPR compatible, featuring data retention and deletion options.

Yes, the Automatic Close Tickets premium add-on allows you to set a timeframe for ticket closure after a period of inactivity. It also sends warning/reminder emails before closing the ticket.