by Codiji 5 (1 reviews)

Supportivo Ticketing & Helpdesk Portal

Name: Supportivo Ticketing & Helpdesk Portal
Rating: 5.0 (1 reviews)
Author: Codiji

A complete client support and helpdesk portal — ticketing, file uploads, and support-hours tracking in one branded dashboard.

Supportivo Ticketing & Helpdesk Portal ranks #61,795 among WordPress.org plugins with 1+ active installations, is #6,867 of 12,560 in the E-commerce category, a 5/5 rating from 1 reviews, and was last updated Sep 14, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7 (Current: 7.1.2)

v1.0.0 Current Version v1.0.0

Updated 1 week ago Last Update on 14 Sep, 2026

Refreshed 13 hours ago Last Refreshed on

#6,867 of 12,560 in E-commerce Downloads -73.1% this week Actively maintained

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Rank

#61,795

— No change

Active Installs

-66.7%

KW Avg Position

109

45 better

Downloads

226

+2 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (1 reviews)

Next Milestone 10

Total Progress 20%

0+ 10+

48,858

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #61,795

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

1 reviews

Overall 100%

1 (100%)

0 (0%)

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Plugin Details

Version: 1.0.0
Last Updated: Sep 14, 2026
Requires WP: 6.0+
Tested Up To: 7
PHP Version: 7.4 or higher
Author: Codiji

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 1
Support Threads: 0
Resolved: 0%

Keywords

customer support helpdesk support tickets woocommerce

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Frequently Asked Questions

Common questions about Supportivo Ticketing & Helpdesk Portal

Yes. WooCommerce is only used for the Premium feature that lets clients purchase support-hour packages as store products — every core ticketing feature works without it.

Yes. The client portal pages render independently of your active theme's page templates, so they work with any theme.

Free gives you a complete, ready-to-use support system out of the box: a simple ticket form, file attachments, manual support-hours tracking, email notifications, and a client profile. Premium adds industry-specific Business Type templates, full category-based ticketing with per-category custom fields and response-time targets, dedicated staff/agent logins with CSV import/export, WooCommerce support-hour packages, and custom email templates.

Yes. A client can close their own resolved ticket without ever being asked to estimate how long it took. If Support Hours is enabled, the ticket is flagged for your staff to log the actual time spent afterward, so it's never missed.

If you've turned on "Require hours to open a ticket," a client with none left won't see the ticket form — instead they see a message explaining they're out of hours, with a Buy Support Hours button if you sell packages via WooCommerce (Premium), or a note asking them to contact you directly.

Not yet. Premium currently lets you set a response-time target per priority and template, and calculates a deadline automatically when the ticket is created — a deadline calculator, not automated breach alerts or escalation. Visual SLA dashboards and breach notifications are on the roadmap for a future update.

Supportivo ships with Greek and English translations built in, and is fully translation-ready for any other language via standard WordPress .po/.mo files.