by Innovalink 0 (0 reviews)

ThickGrass

Name: ThickGrass
Author: Innovalink

A self-hosted helpdesk for WordPress: tickets, SLAs, a knowledge base, canned responses, custom intake forms, and email-based approvals.

ThickGrass ranks #64,595 among WordPress.org plugins with 0+ active installations, is #1,437 of 1,913 in the Calendar & Events category, and was last updated Jul 12, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7.0.6 (Current: 7.1.2)

v1.1.0 Current Version v1.1.0

Updated 2 months ago Last Update on 12 Jul, 2026

Refreshed 12 hours ago Last Refreshed on

#1,437 of 1,913 in Calendar & Events

View on WordPress.org

Rank

#64,595

— No change

Active Installs

-100%

KW Avg Position

110.7

— No change

Downloads

141

+2 today

Support Resolved

— No change

Rating

Review 0 out of 5

0 (0 reviews)

Next Milestone 10

Total Progress 10%

0+ 10+

19,042

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #64,595

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

0.0

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Overall 0%

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Plugin Details

Version: 1.1.0
Last Updated: Jul 12, 2026
Requires WP: 6.2+
Tested Up To: 7.0.6
PHP Version: 7.4 or higher
Author: Innovalink

Support & Rating

Rating: ☆ ☆ ☆ ☆ ☆ 0
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

helpdesk knowledge base sla support ticketing

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Frequently Asked Questions

Common questions about ThickGrass

No. ThickGrass works with any theme and does not depend on any other plugin. All data lives in its own wp_thickgrass_* database tables; it never modifies WordPress core files, core tables, or other plugins.

By design, every ticket created by staff must trace back to a logged interaction. An agent records a Call (phone, email, self-service, chat, or walk-in) and then either converts it into a ticket or closes it with a reason. Tickets can also be opened directly by end-users through the [thickgrass_new_ticket] front-end form. This keeps every request traceable to how it actually reached your team.

Yes, to open or track a ticket a visitor must be logged in (mapped to the "End-user" role by default). The Knowledge Base ([thickgrass_kb]) and the email approval landing page are the only parts of the plugin that work without a login.

Yes. Statuses, priorities, impact, categories, ticket types, close reasons, and contact types are all managed from ThickGrass → Setup. Nothing is hardcoded, so you can rename, add, or deactivate values to match your own workflow.

Not yet in this version — Settings → Email inbox supports a single monitored mailbox. It automatically matches incoming replies to existing tickets by their [Ticket #N] subject tag; it does not currently create new Calls from unrecognized senders.

Not in this version. The plugin currently uses classic WordPress admin-post form handling rather than a public REST API.

Yes, all strings go through WordPress's standard __()/_e() functions under the thickgrass text domain, and a /languages folder is bundled for translation files. A ready-made .pot file is not included yet.