by Webstepper 1 (3 reviews)

TrustLens

Name: TrustLens
Rating: 1.0 (3 reviews)
Author: Webstepper

Detect return abuse, track customer trust scores, and protect your WooCommerce store from repeat offenders — all without blocking legitimate buyers.

TrustLens ranks #26,173 among WordPress.org plugins with 1+ active installations, is #6,329 of 12,463 in the E-commerce category, a 1/5 rating from 3 reviews, and was last updated Feb 13, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.9 (Current: 7.1.2)

v1.0.1 Current Version v1.0.1

Updated 7 months ago Last Update on 13 Feb, 2026

Refreshed 8 hours ago Last Refreshed on

#6,329 of 12,463 in E-commerce Downloads -73.6% this week

View on WordPress.org

Rank

#26,173

+1096 this week

Active Installs

-95.2%

KW Avg Position

75.5

— No change

Downloads

+3 today

Support Resolved

— No change

Rating

20%

Review 1 out of 5

1 (3 reviews)

Next Milestone 10

Total Progress 70%

0+ 10+

25,473

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #26,173

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

1.0

3 reviews

Overall 20%

3 (100%)

0 (0%)

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Plugin Details

Version: 1.0.1
Last Updated: Feb 13, 2026
Requires WP: 6.4+
Tested Up To: 6.9
PHP Version: 7.4 or higher
Author: Webstepper

Support & Rating

Rating: ★ ☆ ☆ ☆ ☆ 1
Reviews: 3
Support Threads: 0
Resolved: 0%

Keywords

customer management fraud prevention returns trust score woocommerce

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Frequently Asked Questions

Common questions about TrustLens

Yes. Customers are identified by a hash of their email address, so guest and registered customers are tracked equally. If a guest later registers, their history carries over.

No. TrustLens is an intelligence tool — it surfaces data and patterns, but blocking is always a manual decision made by you. This prevents false positives from harming legitimate customers.

TrustLens creates fingerprints from shipping addresses, billing addresses, phone numbers, IP addresses, payment methods, and device user agents. When multiple customer accounts share fingerprints, they are flagged as linked. This helps detect multi-account abuse like repeated first-order discounts.

Blocked customers see a customizable message when they try to add items to their cart or proceed to checkout. The block applies to both logged-in users and guest checkouts matching the blocked email. All blocked checkout attempts are logged.

Yes. You can unblock a customer at any time from their profile page or the customer list. You can also add customers to the allowlist, which locks their score at 100 and prevents any negative signals from affecting them.

No. Score calculations run asynchronously via Action Scheduler (the same system WooCommerce uses). Checkout blocking uses a lightweight email-hash lookup. The historical sync processes orders in small batches in the background.

Yes. TrustLens declares full compatibility with High-Performance Order Storage and works with both legacy and HPOS-enabled stores.

TrustLens stores customer email addresses and behavioral data (order counts, refund counts, trust scores) in custom database tables. All fingerprint data (addresses, phone numbers, IPs) is stored as one-way MD5 hashes. The plugin integrates with WordPress privacy tools — customers can request data export or erasure through the standard WordPress privacy workflow.

Yes. TrustLens includes a REST API with 8 endpoints for looking up customers, retrieving scores, filtering by segment, and triggering recalculations. API access requires either the manage_woocommerce capability or a valid API key configured in settings.

By default, customers need at least 3 orders before they move out of the Normal segment. You can adjust this threshold in Settings > General. Customers below the threshold still accumulate signals — they just aren't classified until enough data exists.