by VOLIXTA TEAM 5 (1 reviews)

Volixta Support

Name: Volixta Support
Rating: 5.0 (1 reviews)
Author: VOLIXTA TEAM

Self-hosted helpdesk with support tickets, a private customer portal, email notifications, customizable interfaces, support plans and WooCommerce.

Volixta Support ranks #52,927 among WordPress.org plugins with 0+ active installations, is #10,077 of 13,811 in the E-commerce category, a 5/5 rating from 1 reviews, and was last updated Oct 10, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1.3

v1.0.1 Current Version v1.0.1

Updated 1 week ago Last Update on 10 Oct, 2026

Refreshed 12 hours ago Last Refreshed on

#10,077 of 13,811 in E-commerce Downloads -63.3% this week Actively maintained

View on WordPress.org

Rank

#52,927

— No change

Active Installs

— No change

KW Avg Position

132.5

— No change

Downloads

+2 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (1 reviews)

Next Milestone 10

Total Progress 40%

0+ 10+

21,325

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #52,927

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

1 reviews

Overall 100%

1 (100%)

0 (0%)

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Plugin Details

Version: 1.0.1
Last Updated: Oct 10, 2026
Requires WP: 6.4+
Tested Up To: 7.1.3
PHP Version: 8.1 or higher
Author: VOLIXTA TEAM

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 1
Support Threads: 0
Resolved: 0%

Keywords

customer portal customer support helpdesk support tickets woocommerce

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Frequently Asked Questions

Common questions about Volixta Support

Yes. Volixta Support offers three interface modes for both the administrator helpdesk workspace and the frontend customer portal. You can configure each interface independently from the plugin settings without affecting tickets, customer data or access permissions.

Volixta Support creates a dedicated Support Center page using the [volixta_support_portal] shortcode. Logged-in customers can submit support tickets, view their ticket history, reply to conversations and check their support plans and remaining ticket allowances.

No. Customer portal requests require WordPress authentication, nonce verification and ticket ownership checks. Customers can only view and reply to tickets associated with their own WordPress account.

No. Volixta Support works independently of WooCommerce. You can manage support tickets, customer conversations, support products, ticket quotas and support plans without WooCommerce. The integration is only required when you want to sell support plans through WooCommerce purchases.

Yes. Support products without linked support plans allow customers to submit tickets without a plan or ticket quota. You can also create support plans with unlimited ticket allowances. Products linked only to inactive plans remain protected.

Yes. You can create support plans with configurable ticket quotas, covered products, durations and renewal periods. Plans can expire after a specified number of days, weeks, months or years, or have no expiration date. Ticket quotas can renew automatically or remain unchanged until manually managed.

Yes. Administrators can assign support plans manually to existing WordPress users or configure automatic plan assignment based on WordPress user roles. Role-based assignments can apply to existing users, newly registered users or both.

Yes. A single support plan can cover multiple local support products. When a plan has a limited ticket allowance, its quota is shared across tickets submitted for all products covered by that plan.

Yes. The optional WooCommerce integration lets you connect a WooCommerce product to a support plan. Eligible purchases can automatically grant or extend customer support access when an order reaches Processing or Completed.

Volixta Support revokes only the support-plan entitlement contributed by the affected order. Other valid purchases, customer entitlements and purchase history are preserved.