by firebird75 4.1 (58 reviews)

WP Advanced Ticket System, Elite Support Helpdesk

Name: WP Advanced Ticket System, Elite Support Helpdesk
Rating: 4.1 (58 reviews)
Author: firebird75

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.

WP Advanced Ticket System, Elite Support Helpdesk ranks #13,151 among WordPress.org plugins with 100+ active installations, is #618 of 2,582 in the Contact Forms category, a 4.1/5 rating from 58 reviews, and was last updated Oct 12, 2025. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.8 (Current: 7.1)

v1.0.65 Current Version v1.0.65

Updated 11 months ago Last Update on 12 Oct, 2025

Refreshed 11 hours ago Last Refreshed on

#618 of 2,582 in Contact Forms Top 25% by installs

View on WordPress.org

Rank

#13,151

+41 this week

Active Installs

100+

-53.1%

KW Avg Position

39.8

— No change

Downloads

105.1K

+1 today

Support Resolved

— No change

Rating

82%

Review 4.1 out of 5

4.1 (58 reviews)

Next Milestone 200

Total Progress 72%

100+ 200+

2,108

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 28 more installs to reach 200+

Rank Changes

Current #13,151

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.1

58 reviews

Overall 82%

40 (69%)

3 (5%)

1 (2%)

11 (19%)

Security History

Source: WPVulnerability

1 known vulnerability on record · 0 in the last 24 months · checked 1 month ago

Aug 16, 2021

WP Advanced Ticket System, Elite Support Helpdesk [wats] < 1.0.64

CVE-2021-24623 · Fixed in v1.0.64

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Plugin Details

Version: 1.0.65
Last Updated: Oct 12, 2025
Requires WP: 4.0+
Tested Up To: 6.8
PHP Version: N/A
Author: firebird75

Support & Rating

Rating: ★ ★ ★ ★ ☆ 4.1
Reviews: 58
Support Threads: 0
Resolved: 0%

Keywords

helpdesk support support system ticket ticket system

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TL;DR

AI summary of the plugin's readme

WATS is for helpdesk staff and website admins who need to manage support requests from WordPress users. It solves the problem of tracking and organizing support tickets, letting users report issues with status, priority, product, and type set for each ticket.

Ticket submission via admin
Shared guest user feature
Ticket submission on behalf of users
Priority, status, type, product presets
Ticket key definition per ticket
Dashboard and frontend statistics widgets
WordPress theme integration
Frontend ticket submission (Premium)

Frequently Asked Questions

Common questions about WP Advanced Ticket System, Elite Support Helpdesk

WP Advanced Ticket System, Elite Support Helpdesk has 100+ active installations on the WordPress.org plugin directory.

WP Advanced Ticket System, Elite Support Helpdesk holds a 4.1 out of 5 star rating based on 58 user reviews on WordPress.org.

WP Advanced Ticket System, Elite Support Helpdesk is developed by firebird75 and published on the official WordPress.org plugin repository.

WP Advanced Ticket System, Elite Support Helpdesk requires WordPress 4.0 or higher and is tested up to WordPress 6.8.

WP Advanced Ticket System, Elite Support Helpdesk has been downloaded 105,070+ times from WordPress.org.

The latest version of WP Advanced Ticket System, Elite Support Helpdesk is 1.0.65. It was last updated on October 12, 2025.

Yes. WP Advanced Ticket System, Elite Support Helpdesk is a free WordPress plugin available to download and install from the WordPress.org plugin directory.