by Witte Marketing 1 (0 reviews)

WM Support Assistant

Name: WM Support Assistant
Author: Witte Marketing

Searchable FAQ help center with floating support assistant, instant answers, feedback and contact form fallback. No AI chatbot required.

WM Support Assistant ranks #60,821 among WordPress.org plugins with 1+ active installations, a 1/5 rating from 0 reviews, and was last updated Sep 22, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v1.0.3 Current Version v1.0.3

Updated 1 day ago Last Update on 22 Sep, 2026

Refreshed 9 hours ago Last Refreshed on

Downloads -63% this week Actively maintained

View on WordPress.org

Rank

#60,821

— No change

Active Installs

-2%

KW Avg Position

— No change

Downloads

242

+1 today

Support Resolved

— No change

Rating

20%

Review 1 out of 5

1 (0 reviews)

Next Milestone 10

Total Progress 20%

0+ 10+

59,875

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #60,821

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

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Reviews & Ratings

1.0

0 reviews

Overall 20%

0 (0%)

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Plugin Details

Version: 1.0.3
Last Updated: Sep 22, 2026
Requires WP: 6.0+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: Witte Marketing

Support & Rating

Rating: ★ ☆ ☆ ☆ ☆ 1
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

faq help center kontaktformular support wissensdatenbank

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Frequently Asked Questions

Common questions about WM Support Assistant

No. WM Support Assistant is not a generative AI chatbot and does not automatically create or invent answers. The plugin searches the FAQ content you create in WordPress and displays matching entries from your own knowledge base. This keeps the support content predictable and under your control.

No. The core FAQ, search and Support Assistant functionality works without a hosted chatbot or external support platform.

Answers come from the FAQs you create and manage in WordPress. You can organize them with categories and tags and add additional keywords or synonyms to improve search results.

WM Support Assistant uses a weighted search system that can consider FAQ titles, content, categories, tags and additional search keywords when determining relevant results.

Yes. Individual FAQs can be marked as instant answers and displayed directly when the floating Support Assistant is opened.

Visitors can use the integrated contact form as a fallback. Messages are sent using the standard WordPress wp_mail() function.

Yes. Add the following shortcode to any page: [wmsa_support_assistant] The standalone view can include search, category filters, FAQ counts, accordion answers and optional feedback voting.

Yes. Both views use the same FAQ content managed in WordPress, so you do not need to maintain two separate knowledge bases.

Yes. The plugin includes settings for colors, dimensions, responsive visibility and editable frontend texts and labels.

Yes. WM Support Assistant includes JSON import and export for FAQ content as well as import and export options for plugin settings.

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WM Support Assistant

Next Milestone 10

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Rank Changes

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Active Installs Growth

Downloads Growth

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Reviews & Ratings

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Plugin Details

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Keywords

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