by emarket-design 4.3 (27 reviews)

Customer Support Ticket System & Helpdesk

Name: Customer Support Ticket System & Helpdesk
Rating: 4.3 (27 reviews)
Author: emarket-design

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

Customer Support Ticket System & Helpdesk ranks #9,915 among WordPress.org plugins with 400+ active installations, is #253 of 1,885 in the Calendar & Events category, a 4.3/5 rating from 27 reviews, and was last updated Jul 21, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7 (Current: 7.1)

v6.0.6 Current Version v6.0.6

Updated 1 month ago Last Update on 21 Jul, 2026

Refreshed 12 hours ago Last Refreshed on

#253 of 1,885 in Calendar & Events Top 25% by installs Downloads +49.3% this week

View on WordPress.org

Rank

#9,915

-19 this week

Active Installs

400+

-10.3%

KW Avg Position

— No change

Downloads

53.1K

+12 today

Support Resolved

— No change

Rating

86%

Review 4.3 out of 5

4.3 (27 reviews)

Next Milestone 500

Total Progress 35%

400+ 500+

682

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 65 more installs to reach 500+

Rank Changes

Current #9,915

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.3

27 reviews

Overall 86%

20 (74%)

2 (7%)

1 (4%)

3 (11%)

Security History

Source: WPVulnerability

11 known vulnerabilities on record · 5 in the last 24 months · checked 1 month ago

Jul 22, 2026

Customer Support Ticket System & Helpdesk [wp-ticket] < 6.0.6

CVE-2026-15011 · Fixed in v6.0.6
Jun 12, 2026

Customer Support Ticket System & Helpdesk [wp-ticket] < 6.0.5

CVE-2026-9848 · Fixed in v6.0.5
Sep 26, 2025

Customer Support Ticket System & Helpdesk [wp-ticket] < 6.0.3

CVE-2025-60157 · Fixed in v6.0.3
Sep 23, 2025

Customer Support Ticket System & Helpdesk [wp-ticket] < 6.0.1

CVE-2025-58915 · Fixed in v6.0.1
Aug 25, 2025

Customer Support Ticket System & Helpdesk [wp-ticket] < 6.0.3

CVE-2025-53584 · Fixed in v6.0.3
Jun 23, 2023

Customer Support Ticket System & Helpdesk [wp-ticket] < 5.13

Fixed in v5.13
Jun 22, 2023

Customer Support Ticket System & Helpdesk [wp-ticket] < 5.13

Fixed in v5.13
Sep 20, 2021

Customer Support Ticket System & Helpdesk [wp-ticket] < 5.10.4

CVE-2021-24622 · Fixed in v5.10.4
Feb 15, 2021

Customer Support Ticket System & Helpdesk [wp-ticket] < 5.6.0

Fixed in v5.6.0
Feb 14, 2021

Customer Support Ticket System & Helpdesk [wp-ticket] < 5.6.0

Fixed in v5.6.0

Showing the 10 most recent of 11 records.

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Plugin Details

Version: 6.0.6
Last Updated: Jul 21, 2026
Requires WP: 4.5+
Tested Up To: 7
PHP Version: N/A
Author: emarket-design

Support & Rating

Rating: ★ ★ ★ ★ ☆ 4.3
Reviews: 27
Support Threads: 0
Resolved: 0%

Keywords

Support Ticket customer support help desk helpdesk ticket system

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TL;DR

AI summary of the plugin's readme

WP Ticket is for businesses, agencies, and IT teams that want to manage customer or internal support requests from their own WordPress site. It replaces external helpdesk software by letting customers submit tickets through a frontend form while staff assign agents, set priorities, and track status from the WordPress dashboard.

Frontend ticket submission form
Assign tickets to agents
Set ticket priority and status
Email notifications
Agent management pages
Role-based access (Agent, Manager)
CAPTCHA spam protection
Restrict submissions to logged-in users

Frequently Asked Questions

Common questions about Customer Support Ticket System & Helpdesk

No. By default anyone can submit a ticket. You can optionally restrict submission to logged-in users only from the plugin settings.

Yes. You can create agent accounts and assign tickets to them manually. Agents get email notifications when a ticket is assigned to them and have their own dashboard to track their tickets.

Yes. Both customers and agents receive customizable email notifications for new tickets, replies, and status changes.

Yes, through the WooCommerce add-on (premium) you can link orders and products directly to support tickets.

Absolutely. Many users run it as a private internal ticket system for staff, restricting access to logged-in users only.

Yes. Ticket archives are disabled by default for privacy. You can also permanently delete all plugin data from the settings page.

Simply use the provided shortcode or Gutenberg block on any page. The setup assistant during activation creates the pages for you automatically.

Yes. The ticket forms, search, and ticket pages are fully responsive and work on all screen sizes.