by emarket-design 4.3 (27 reviews)

Customer Support Ticket System & Helpdesk

Name: Customer Support Ticket System & Helpdesk
Rating: 4.3 (27 reviews)
Author: emarket-design

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

Customer Support Ticket System & Helpdesk ranks #9,794 among WordPress.org plugins with 400+ active installations, is #252 of 1,692 in the Calendar & Events category, a 4.3/5 rating from 27 reviews, and was last updated Jul 21, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7

v6.0.6 Current Version v6.0.6

Updated 1 week ago Last Update on 21 Jul, 2026

Refreshed 8 hours ago Last Refreshed on

#252 of 1,692 in Calendar & Events Top 25% by installs Downloads +89.5% this week Actively maintained

View on WordPress.org

Rank

#9,794

-8 this week

Active Installs

400+

— No change

KW Avg Position

11.8

0.2 better

Downloads

53.1K

+19 today

Support Resolved

— No change

Rating

86%

Review 4.3 out of 5

4.3 (27 reviews)

Next Milestone 500

Total Progress 49%

400+ 500+

520

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 51 more installs to reach 500+

Rank Changes

Current #9,794

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.3

27 reviews

Overall 86%

20 (74%)

2 (7%)

1 (4%)

3 (11%)

Tracked Keywords

Showing 5 of 5

Keyword	Position	Change	Type	Updated
ticket system	8	—	Tag	23 hours ago
helpdesk	8	—	Tag	23 hours ago
Support Ticket	11	—	Tag	23 hours ago
help desk	15	—	Tag	23 hours ago
customer support	17	—	Tag	23 hours ago

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Plugin Details

Version: 6.0.6
Last Updated: Jul 21, 2026
Requires WP: 4.5+
Tested Up To: 7
PHP Version: N/A
Author: emarket-design

Support & Rating

Rating: ★ ★ ★ ★ ☆ 4.3
Reviews: 27
Support Threads: 0
Resolved: 0%

Keywords

Support Ticket customer support help desk helpdesk ticket system

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Frequently Asked Questions

Common questions about Customer Support Ticket System & Helpdesk

No. By default anyone can submit a ticket. You can optionally restrict submission to logged-in users only from the plugin settings.

Yes. You can create agent accounts and assign tickets to them manually. Agents get email notifications when a ticket is assigned to them and have their own dashboard to track their tickets.

Yes. Both customers and agents receive customizable email notifications for new tickets, replies, and status changes.

Yes, through the WooCommerce add-on (premium) you can link orders and products directly to support tickets.

Absolutely. Many users run it as a private internal ticket system for staff, restricting access to logged-in users only.

Yes. Ticket archives are disabled by default for privacy. You can also permanently delete all plugin data from the settings page.

Simply use the provided shortcode or Gutenberg block on any page. The setup assistant during activation creates the pages for you automatically.

Yes. The ticket forms, search, and ticket pages are fully responsive and work on all screen sizes.