by Anowar Hossain Rana 1 (1 reviews)

Zupportly - WordPress Helpdesk & Customer Support Ticket System

Name: Zupportly - WordPress Helpdesk & Customer Support Ticket System
Rating: 1.0 (1 reviews)
Author: Anowar Hossain Rana

Complete WordPress Helpdesk & Customer Support Ticket System

Zupportly ranks #66,682 among WordPress.org plugins with 1+ active installations, is #257 of 482 in the Education & Support category, a 1/5 rating from 1 reviews, and was last updated Mar 9, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.9 (Current: 7.1.1)

v1.0 Current Version v1.0

Updated 6 months ago Last Update on 09 Mar, 2026

Refreshed 9 hours ago Last Refreshed on

#257 of 482 in Education & Support

View on WordPress.org

Rank

#66,682

— No change

Active Installs

-50%

KW Avg Position

112

0.5 worse

Downloads

— Total downloads

Support Resolved

— No change

Rating

20%

Review 1 out of 5

1 (1 reviews)

Next Milestone 10

Total Progress 10%

0+ 10+

65,924

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #66,682

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

1.0

1 reviews

Overall 20%

1 (100%)

0 (0%)

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Plugin Details

Version: 1.0
Last Updated: Mar 09, 2026
Requires WP: 6.0+
Tested Up To: 6.9
PHP Version: 7.4 or higher
Author: Anowar Hossain Rana

Support & Rating

Rating: ★ ☆ ☆ ☆ ☆ 1
Reviews: 1
Support Threads: 0
Resolved: 0%

Keywords

customer support helpdesk support ticket ticketing system

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Frequently Asked Questions

Common questions about Zupportly - WordPress Helpdesk & Customer Support Ticket System

Go to Users → Add New in WordPress and set the role to Ticket Agent. The agent will immediately appear in the Zupportly Settings page where you can set their chat bubble display name and avatar.

It is a custom name shown to customers in the chat bubble dropdown — separate from the agent's WordPress display name. Use it to show a department name (e.g. "Billing", "Technical Support") instead of a person's name, so customers know which team they are contacting.

Create any WordPress page, add the shortcode [zupportly_tickets], and publish it. Customers enter their email address and ticket number to look up their conversation.

Yes — agents can attach images when replying from the admin ticket detail page. Customers can also attach images when submitting a ticket or replying from the frontend portal.

Yes. Any agent or admin can open a ticket and use the Transfer / Assign To meta box to reassign it to another Ticket Agent user.

The ticket is automatically assigned to that agent upon their first reply, and they become the primary handler.

Yes — agents and admins can close tickets from the admin panel, and customers can close their own ticket from the frontend portal. Closed tickets disable further replies for everyone.

Yes — emails are sent to the agent on new ticket creation and to the customer on ticket submission, agent replies, and ticket closure.

Yes — all user inputs are sanitized and escaped, every AJAX request is verified with a nonce, capability checks gate all admin actions, and agents can only see tickets assigned to them or unassigned tickets.

Yes — the frontend chat bubble and ticket portal are fully self-contained with their own CSS and do not depend on any theme styles.