by
Anowar Hossain Rana
5 (1 reviews)
Zupportly – WordPress Helpdesk & Customer Support Ticket System
Complete WordPress Helpdesk & Customer Support Ticket System
Zupportly ranks #69,243 among WordPress.org plugins with 0+ active installations, is #394 of 526 in the Education & Support category, a 5/5 rating from 1 reviews, and was last updated Mar 17, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Tested up to WP 6.9.11 (Current: 7.1.4)
v1.2
Current Version v1.2
Updated 7 months ago
Last Update on 17 Mar, 2026
Refreshed 1 week ago
Last Refreshed on
#394 of 526 in Education & Support
Rank
#69,243
—
No change
Active Installs
0+
-100%
KW Avg Position
130.5
0.5 better
Downloads
693
+2 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(1 reviews)
Next Milestone 10
0+
10+
41,675
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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Rank Changes
Current
#69,243
Change
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5.0
1 reviews
Overall
100%
5
1
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
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- Version
- 1.2
- Last Updated
- Mar 17, 2026
- Requires WP
- 6.0+
- Tested Up To
- 6.9.11
- PHP Version
- 7.4 or higher
- Author
- Anowar Hossain Rana
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 1
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about Zupportly – WordPress Helpdesk & Customer Support Ticket System
Go to Users → Add New in WordPress and set the role to Ticket Agent. The agent will immediately appear in the Zupportly Settings page where you can set their chat bubble display name and avatar.
It is a custom name shown to customers in the chat bubble dropdown — separate from the agent's WordPress display name. Use it to show a department name (e.g. "Billing", "Technical Support") instead of a person's name, so customers know which team they are contacting.
Create any WordPress page, add the shortcode [zupportly_tickets], and publish it. Customers enter their email address to see all their tickets, or enter their email and ticket number to jump straight to a specific conversation.
Yes — agents can attach images when replying from the admin ticket detail page. Customers can also attach images when submitting a ticket or replying from the frontend portal.
Yes. Any agent or admin can open a ticket and use the Transfer / Assign To meta box to reassign it to another Ticket Agent user.
The ticket is automatically assigned to that agent upon their first reply, and they become the primary handler.
Yes — agents and admins can close tickets from the admin panel, and customers can close their own ticket from the frontend portal. Closed tickets disable further replies for everyone.
Yes — emails are sent to the agent on new ticket creation and to the customer on ticket submission, agent replies, and ticket closure.
Yes — all user inputs are sanitized and escaped, every AJAX request is verified with a nonce, capability checks gate all admin actions, and agents can only see tickets assigned to them or unassigned tickets.
Yes — the frontend chat bubble and ticket portal are fully self-contained with their own CSS and do not depend on any theme styles.
