by Chatway Live Chat 5 (755 reviews)

Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

Name: Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
Rating: 5.0 (755 reviews)
Author: Chatway Live Chat

AI chatbot agent & human live chat for customer support, FAQ, chat buttons including WhatsApp with Chatway live chat. iOS & Android apps available 💬

Chatway Live Chat ranks #1,056 among WordPress.org plugins with 30,000+ active installations, is #65 of 3,349 in the Communication category, a 5/5 rating from 755 reviews, and was last updated Sep 1, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v1.5.2 Current Version v1.5.2

Updated 2 weeks ago Last Update on 01 Sep, 2026

Refreshed 7 hours ago Last Refreshed on

#65 of 3,349 in Communication Top 5% by installs Downloads -28.7% this week Actively maintained

View on WordPress.org

Rank

#1,056

— No change

Active Installs

30K+

-8.8%

KW Avg Position

2.2

— No change

Downloads

250K

+55 today

Support Resolved

100%

— No change

Rating

100%

Review 5 out of 5

5 (755 reviews)

Next Milestone 40K

Total Progress 21.9%

30K+ 40K+

143

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 7,815 more installs to reach 40K+

Rank Changes

Current #1,056

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

755 reviews

Overall 100%

750 (99%)

3 (0%)

1 (0%)

0 (0%)

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

Security History

Source: WPVulnerability

1 known vulnerability on record · 1 in the last 24 months · checked 1 week ago

Jun 5, 2026

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons [chatway-live-chat] < 1.4.9

CVE-2026-49082 · Fixed in v1.4.9

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Plugin Details

Version: 1.5.2
Last Updated: Sep 01, 2026
Requires WP: 4.7+
Tested Up To: 7.1
PHP Version: N/A
Author: Chatway Live Chat

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 755
Support Threads: 9
Resolved: 100%

Keywords

chat chatbot customer support live chat whatsapp

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who want to offer live chat, an AI chatbot, and FAQ support to their website visitors. It combines AI-driven and human-agent customer support with chat buttons for channels like WhatsApp, Facebook Messenger, and Instagram, so support tickets get handled automatically or routed to a team.

AI chatbot answers customer questions
Live chat popup widget
FAQ feature to reduce tickets
Chat buttons (WhatsApp, Messenger, Instagram, more)
WooCommerce cart & order data access
iOS and Android mobile apps
Canned responses saved replies
Mailchimp contact integration

Frequently Asked Questions

Common questions about Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

Install the plugin, create a free account, set up your widget and invite your agents to manage your live chat app (you don't have to invite agents)

Yes, Chatway has a 100% free plan. You can stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway's Live Chat pricing ⭐

Yes, Chatway live chat can be installed on any platform.

Yes, you can install Chatway live chat on unlimited websites and manage all chat conversations from one place.

Yes, you can manage all conversations on Chatway live chat using your mobile device.

Yes, you can add FAQ and reduce your customer support chat tickets by showing answers to your most common questions.

Yes, you can. Chatway live chat makes it easy for you to switch between conversations and respond to your customers in a timely manner.

Yes, you can share images, attachments and resources within the chat box to make your customer’s experience more fulfilling.

Yes, you can. Your team will be able to respond to live chat tickets once you invite them to Chatway.

Yes, you can connect your WhatsApp Business, Facebook Messenger page, Instagram DMs and email address and manage all your live chat and emails in Chatway live chat.