by ICT Shift 0 (0 reviews)

Chatwoot Client Portal by ICT Shift

Name: Chatwoot Client Portal by ICT Shift
Author: ICT Shift

Chatwoot-powered customer support portal for WordPress with ticket list/detail views, new ticket form, livechat widget/embed, and inbox-based syncing.

Chatwoot Client Portal by ICT Shift ranks #23,367 among WordPress.org plugins with 30+ active installations, is #1,035 of 3,634 in the Communication category, and was last updated May 21, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7.0.8 (Current: 7.1.4)

v2.0.12 Current Version v2.0.12

Updated 5 months ago Last Update on 21 May, 2026

Refreshed 1 week ago Last Refreshed on

#1,035 of 3,634 in Communication Top 50% by installs Downloads +240.4% this week

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Rank

#23,367

— No change

Active Installs

30+

— No change

KW Avg Position

60.7

0.4 worse

Downloads

611

+7 today

Support Resolved

— No change

Rating

Review 0 out of 5

0 (0 reviews)

Next Milestone 40

Total Progress 60%

30+ 40+

2,504

Ranks to Climb

Growth Needed

8,000,000

Active Installs

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Rank Changes

Current #23,367

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

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Plugin Details

Version: 2.0.12
Last Updated: May 21, 2026
Requires WP: 5.0+
Tested Up To: 7.0.8
PHP Version: 7.4 or higher
Author: ICT Shift

Support & Rating

Rating: ☆ ☆ ☆ ☆ ☆ 0
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

chatwoot helpdesk livechat support tickets

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Frequently Asked Questions

Common questions about Chatwoot Client Portal by ICT Shift

Yes. A working Chatwoot instance is required.

Ticket list/detail relies on configured Chatwoot inbox data, including email and other supported inbox channels. Livechat identity settings apply only to website widget/embed flows.

Enable identity validation in your Chatwoot website inbox and in plugin settings, then use the same shared secret.

Yes. Enable contact sync in plugin settings. The plugin syncs core profile fields and selected commerce attributes when available, including total revenue fields: - ictss_total_revenue_woo - ictss_total_revenue_fluentcart You can also configure revenue display prefix in Settings > Chatwoot Client Portal by ICT Shift > General using Show Currency Prefix for Revenue and Revenue Currency Prefix (for example: EUR, $, USD).

The plugin stores fallback context in Chatwoot contact additional attributes during contact sync (for example: FluentCRM URL, latest WooCommerce/FluentCart order summaries, and latest FluentBoards tracked time when available).

Create Contact Attributes in Chatwoot settings with keys: ictss_wp_user_url, ictss_fluentcrm_url, ictss_wc_last_order_summary, ictss_fc_last_order_summary, ictss_fluentcart_order_url, ictss_fb_last_time, ictss_fb_last_task (Text type is fine). The plugin will mirror values to custom_attributes when data exists. If WooCommerce / FluentCRM / FluentBoards is not installed, sync still works; those specific values are simply skipped.

Yes. In Settings -> Chatwoot Client Portal by ICT Shift -> Cron Sync, use the Manual Sync Now form (enter a WordPress user email). The same tab shows latest sync status (including scheduler health and progress), supports Run Cron Batch Now with skip breakdown, Sync All Now (All Batches) for catch-up, and Emergency Stop Cron for lock/abort recovery.

Yes. In Cron Sync, choose scope as all users, commerce users (WooCommerce or FluentCart), WooCommerce-only, or FluentCart-only. You can also set interval (hourly, twice daily, daily). Scheduled sync runs in batches and auto-continues in the background with short-delay follow-up batches until the active cycle is complete.

Phone sync is strict E.164. The plugin first tries country/profile hints from WordPress/commerce data. The Default Phone Country Code setting is fallback-only and is used only if no hint resolves a country. If country still cannot be resolved, local phone updates are skipped to avoid wrong-country values.

In Settings -> Chatwoot Client Portal by ICT Shift -> General, set FluentCRM Contact Route to subscribers or contacts.