by
deltabreen
0 (0 reviews)
DeltaBreen Helpdesk – Customer Support Ticket System
Help desk and support ticket system for your site and WooCommerce: a support form, customers' own tickets, one shared board. Never priced per agent.
DeltaBreen Helpdesk ranks #49,777 among WordPress.org plugins with 0+ active installations, is #394 of 526 in the Education & Support category, and was last updated Oct 30, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1.4
v1.4.0
Current Version v1.4.0
Updated 3 days ago
Last Update on 30 Oct, 2026
Refreshed 2 days ago
Last Refreshed on
#394 of 526 in Education & Support
Downloads +154.5% this week
Actively maintained
Rank
#49,777
—
No change
Active Installs
0+
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No change
KW Avg Position
177
—
No change
Downloads
188
+68 today
Support Resolved
0%
—
No change
Rating
0%
Review 0 out of 5
0
(0 reviews)
Next Milestone 10
0+
10+
22,209
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Overall
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- Version
- 1.4.0
- Last Updated
- Oct 30, 2026
- Requires WP
- 6.3+
- Tested Up To
- 7.1.4
- PHP Version
- 7.4 or higher
- Author
- deltabreen
Support & Rating
- Rating
- ☆ ☆ ☆ ☆ ☆ 0
- Reviews
- 0
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about DeltaBreen Helpdesk – Customer Support Ticket System
Yes, a free Help by DeltaBreen account. Connect creates one if you don't have one, and no card is needed.
No. A logged-in user of your site is recognised through your site, and a guest gives their email. Neither signs up with us.
Yes. The Support form block is a contact form whose messages become tickets your team answers together, with each reply emailed to the sender. Or keep your Contact Form 7, WPForms, Gravity Forms or Fluent Forms form, and switch it on under Settings → DeltaBreen Helpdesk so each entry also becomes a ticket.
Yes. Your customers get a Support tab in My Account with their tickets and the form, and a Get help button on each order. On an order's page the form fills in the order's number, your team sees the customer's orders beside their ticket (on Lite and higher), and on Pro and higher they can refund an order through its payment method, cancel it, or email its details again from the ticket.
The free plan isn't a trial: one site, two people and 100 tickets a month, for as long as you like. Replies on a ticket don't count, and nor does spam. Past 100 tickets in a month, the form stops taking messages from guests until the month ends, logged-in users can still write, and you're never charged. We email you when you reach 80%.
No. The price is for the whole workspace, and each plan includes a number of people. You pay the same whether one of them answers tickets or all of them.
On Help's servers in the EU, run by DeltaBreen Limited in Ireland, and not in your site's database. What your team sees beside a ticket is read from your site when they open it, and is never stored. The first email to any address asks its owner to confirm it, so nobody can use your form to send email to someone else. WordPress's Export and Erase Personal Data tools include a person's tickets, and closed tickets are deleted by themselves after your plan's time (90 days on Free). Read more at https://help.deltabreen.eu/security.
Yes, on every plan. Each reply your team sends is emailed to the customer, and their reply to that email joins the ticket. On Lite and higher, you can also forward your support address's email to Help, so each email sent to it becomes a ticket.
Yes. Use the blocks, the shortcodes or the Elementor widgets. The form is drawn in its own styles with your site's colour, so your theme can't break it. The page is the same for every visitor, and who is logged in is asked for separately, so page caches are safe.
By email and browser notifications on every plan, in Slack, Microsoft Teams, Discord or Telegram on Pro and higher, and by a text and then a call for an urgent ticket on the Business plan. Administrators also see the counts on the WordPress dashboard.
