by heyernest 5 (0 reviews)

Ernest – AI Chatbot & Live Chat Widget for WooCommerce Support

Name: Ernest – AI Chatbot & Live Chat Widget for WooCommerce Support
Author: heyernest

AI chatbot and live chat widget for WordPress and WooCommerce. Answers customer support questions, FAQs and order status 24/7. Free plan available.

Ernest ranks #54,732 among WordPress.org plugins with 1+ active installations, is #2,110 of 3,634 in the Communication category, a 5/5 rating from 0 reviews, and was last updated Aug 16, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7 (Current: 7.1.4)

v1.0.0 Current Version v1.0.0

Updated 2 months ago Last Update on 16 Aug, 2026

Refreshed 1 week ago Last Refreshed on

#2,110 of 3,634 in Communication Downloads -42.5% this week

View on WordPress.org

Rank

#54,732

— No change

Active Installs

-83.3%

KW Avg Position

137

— No change

Downloads

902

+1 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (0 reviews)

Next Milestone 10

Total Progress 40%

0+ 10+

41,795

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #54,732

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

0 reviews

Overall 100%

0 (0%)

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Plugin Details

Version: 1.0.0
Last Updated: Aug 16, 2026
Requires WP: 6.3+
Tested Up To: 7
PHP Version: 7.4 or higher
Author: heyernest

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

chatbot helpdesk live chat support woocommerce

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Frequently Asked Questions

Common questions about Ernest – AI Chatbot & Live Chat Widget for WooCommerce Support

Both. The widget is a live chat window on your site, and the AI chatbot answers first. When it can't answer, the conversation is handed to your team by email with the full context attached, so nothing is dropped.

For small teams, largely yes — it deflects the repetitive questions and escalates the rest by email. It is not a ticketing system: there are no agent seats, queues or SLA rules.

Yes. The plugin only embeds the Ernest widget — the AI itself runs on Ernest's service. A free tier is available at heyernest.ai.

Yes. The chat widget works on any WordPress site. WooCommerce enables order features (order status lookup and order management), which are set up via the separate connection in the Ernest dashboard.

In the Ernest dashboard at heyernest.ai. Color, position, greeting, and suggested questions update live — no changes needed on your WordPress site. The widget appears, but sending a message shows an error Check the Allowed Domains list in your Ernest dashboard under Settings → Widget. If that list is empty, the widget works on any site and this isn't the cause. If you have added domains — for example when you also run the widget on a Shopify store — your WordPress site's domain must be in the list too, or visitors can open the chat but their messages are rejected. Add the domain exactly as it appears in your browser's address bar, without https://, and add both example.com and www.example.com if your site answers on both.

Nothing until a workspace slug is configured. After that, each page load fetches the widget and its configuration from heyernest.ai (sending standard request data such as the visitor's IP address), and visitor chat messages are sent to Ernest's service to generate replies. See the External Services section above and Ernest's privacy policy.