by Facebook 3.5 (302 reviews)

Facebook Chat Plugin - Live Chat Plugin for WordPress

Name: Facebook Chat Plugin - Live Chat Plugin for WordPress
Rating: 3.5 (302 reviews)
Author: Facebook

The Facebook Chat Plugin makes it easy for your website visitors to chat with you and ask you questions, even if they don't have Messenger.

Facebook Chat Plugin ranks #579 among WordPress.org plugins with 70,000+ active installations, a 3.5/5 rating from 302 reviews, and was last updated Jul 5, 2022. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 5.9 (Current: 7.1)

vtrunk Current Version vtrunk

Updated 4 years ago Last Update on 05 Jul, 2022

Refreshed 9 hours ago Last Refreshed on

Top 1% by installs Downloads -11% this week No update in over a year

View on WordPress.org

Rank

#579

— No change

Active Installs

70K+

-11%

KW Avg Position

161

— No change

Downloads

1.8M

+13 today

Support Resolved

— No change

Rating

70%

Review 3.5 out of 5

3.5 (302 reviews)

Next Milestone 80K

Total Progress 64.9%

70K+ 80K+

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 3,509 more installs to reach 80K+

Rank Changes

Current #579

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

3.5

302 reviews

Overall 70%

162 (54%)

23 (8%)

17 (6%)

18 (6%)

82 (27%)

Security History

Source: WPVulnerability

6 known vulnerabilities on record · 1 in the last 24 months · checked 1 week ago

Oct 16, 2024

Facebook Chat Plugin – Live Chat Plugin for WordPress [facebook-messenger-customer-chat] < 1.6

CVE-2020-36838 · Fixed in v1.6
Aug 4, 2020

Facebook Chat Plugin – Live Chat Plugin for WordPress [facebook-messenger-customer-chat] < 1.6

Fixed in v1.6
Aug 4, 2020

Facebook Chat Plugin – Live Chat Plugin for WordPress [facebook-messenger-customer-chat] < 1.6

CVE-2020-36838 · Fixed in v1.6
Jun 17, 2019

Facebook Chat Plugin – Live Chat Plugin for WordPress [facebook-messenger-customer-chat] < 1.3

Fixed in v1.3
Facebook Chat Plugin – Live Chat Plugin for WordPress [facebook-messenger-customer-chat] < 1.6

Fixed in v1.6
Facebook Chat Plugin – Live Chat Plugin for WordPress [facebook-messenger-customer-chat] < 1.3

Fixed in v1.3

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Plugin Details

Version: trunk
Last Updated: Jul 05, 2022
Requires WP: 3.9+
Tested Up To: 5.9
PHP Version: 5.2.4 or higher
Author: Facebook

Support & Rating

Rating: ★ ★ ★ ★ ☆ 3.5
Reviews: 302
Support Threads: 0
Resolved: 0%

Keywords

chat customer care facebook messaging messenger

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who want to offer Messenger-based live chat to their website visitors. It solves the problem of visitors being unable to easily contact the business, letting them message the site owner directly from the site (even without a Messenger account) and continue the conversation on Messenger afterward.

Messenger chat bubble widget
Chat with visitors while browsing
Auto-replies to common questions
Continue conversation on Messenger
Guest mode for non-Messenger users
Familiar Messenger interface

Frequently Asked Questions

Common questions about Facebook Chat Plugin - Live Chat Plugin for WordPress

You will need to be an administrator of a Facebook Page and be logged into Facebook. If you don’t have one, you can create a business Page in minutes.

No, they can message you as a guest user. If people are logged in to their Facebook accounts, the conversations will be saved in Messenger and they’ll be able to continue the conversation even after leaving your website.

Serve customers when you’re not available by setting up auto-replies and answers to common questions. We recommend setting response times so customers can know when they will receive a response. For auto-replies, you can thank customers for reaching out, provide average response times, and include relevant links. Common questions can include inquiries around return policies, ingredients, locations, memberships, etc.

Yes, all messages will be shown in your Business Page Inbox.

Once you’ve set up the plugin, click Facebook Chat in your WordPress admin dashboard. You should see a tab that says Setup status, where you can select to display the chat window on custom pages. Select the pages or posts where you want to display the chat window.

Yes! You can customize the color, greeting message, button display, alignment, etc. You can also set your desired language and turn guest mode on or off. Most customizations (theme color, greeting, language, guest mode, alignment and automatically expand) can be set directly via the plugin setup tool: Facebook page settings --> Messaging --> Add Messenger to your website --> Get Started. You can customize other features via Customization API.

You can set up to 3 automatic replies by customizing the Chat Plugin settings in your Facebook page inbox. Open your Facebook Page -> Open Manage Page panel on the left -> Meta Business Suite -> Inbox -> Chat Plugin -> Start the conversation -> Frequently asked questions Please note that the “Automated Responses” feature in Inbox only applies to conversations started on your Facebook Page and does not work on the Chat Plugin.

If you are having trouble loading Chat Plugin, you can use the Diagnostic Tool to check for errors.

Live chat lets you answer questions about price or delivery in the moment, provide personalized assistance so you can help customers buy with confidence, and build stronger relationships. By using the Facebook Chat Plugin, ROYBI, the educational robot maker, improved customer service response times and saw a 50% increase in leads. You can also check out our other case studies to see how businesses similar to yours are growing with Facebook marketing.