by
formilla-live-chat
5 (2 reviews)
Customer Support Software, Live Chat, & Marketing Automation
Customer Support Software for WooCommerce with live chat, real-time cart information, email, and in-app messaging using Formilla Edge marketing automa …
Customer Support Software, Live Chat, & Marketing Automation ranks #24,162 among WordPress.org plugins with 30+ active installations, is #1,028 of 3,383 in the Communication category, a 5/5 rating from 2 reviews, and was last updated Aug 17, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1
v1.3
Current Version v1.3
Updated 1 month ago
Last Update on 17 Aug, 2026
Refreshed 16 hours ago
Last Refreshed on
#1,028 of 3,383 in Communication
Top 50% by installs
Downloads -21.9% this week
Rank
#24,162
—
No change
Active Installs
30+
—
No change
KW Avg Position
60.6
0.4 better
Downloads
8K
+18 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(2 reviews)
Next Milestone 40
30+
40+
1,646
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Rank Changes
Current
#24,162
Change
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Peak
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5.0
2 reviews
Overall
100%
5
2
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
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- Version
- 1.3
- Last Updated
- Aug 17, 2026
- Requires WP
- 2.7+
- Tested Up To
- 7.1
- PHP Version
- N/A
- Author
- formilla-live-chat
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 2
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Customer Support Software, Live Chat, & Marketing Automation
The fastest way to install is to use this plugin; simply activate the plugin and choose Formilla from the WordPress admin menu. You'll see a link to Sign Up for a Formilla account and use the Plugin ID you receive to activate the plugin. You can alternatively copy and paste your unique Formilla code snippet to your webpage(s) instead. To get the code snippet, login to your Formilla.com account > click Settings in the left menu > then choose Installation from the sub-menu. On the following page, you'll see simple instructions to copy/paste the code into each of your pages. Note: you only need to install this once to power your Formilla account.
Watch our video tutorial to learn how.
Yes, this plugin easily installs with any WordPress website. Install and activate the plugin from within your WordPress/WooCommerce admin panel.
Yes, any of our Premium plans support this feature. Simply login to your Formilla.com account and navigate to your live chat widget's settings by selecting from the menu as follows: Mouse over Settings from the dashboard menu on the left, then select Widgets from the sub-menu that appears. Next, click the edit/pencil icon under Actions for your chat widget. You can modify the hours of operation from the Widget Details tab.
You must login to Formilla (the chat client) using the web dashboard, desktop app for Windows, or our mobile apps for iPhone or Android devices. Once you've logged in and navigate to the Live Chat dashboard (Dashboard from the main menu), you're considered online and ready to accept chats. Ensure your live chat status indicator says Online in the header bar, of course. If you log off, your chat will then go to offline mode again.
Yes, we call these Smart Messages. Simply login to your Formilla account, mouse over Automation in the left menu, then choose Smart Messages from the sub-menu that appears. We normally create your first Smart Message when you sign up, however, you can delete (or edit) it and create your own by clicking the Create Smart Message button and choosing Chat Message to get started. This feature comes with any of our Premium plans and you get unlimited Smart Messages.
Yes, to download our mobile apps for live chat, you can do so from the Apple App store for iPhone and iPad devices, or the Google Play store if you're using an Android smartphone or tablet. Just search "formilla" in either mobile app store.
The Formilla Lead Widgets app gives you the ability to collect email subscribers and boost your social following (paid feature with our Professional package or higher). You can enable it by simply logging in to your Formilla account, then mouse over Settings from the dashboard menu on the left and select My Apps from the sub-menu that appears. Next, click Add App for Formilla Lead Widgets if it isn't added yet. Now that you've enabled Formilla Lead Widgets, mouse over Settings in the left menu, and choose Widgets from the submenu that appears. Next, click the Add Edge Widget button to configure your first Edge lead widget.
