by Formilla.com
4.7 (115 reviews)
Live Chat by Formilla - Real-time Chat & Chatbots Plugin
Live chat software with real-time visitor monitoring and chatbots! Live chat with your visitors for free or use a chatbot to automate self-help.
Compatible with WP 6.9
v1.4
Current Version v1.4
Updated 1 month ago
Last Update on 01 Dec, 2025
Synced 11 hours ago
Last Synced on
Rank
#4,259
+3 this week
Active Installs
3K+
-9.5%
KW Avg Position
115.5
-0.5 better
Downloads
192.4K
+12 today
Support Resolved
0%
—
No change
Rating
94%
Review 4.7 out of 5
4.7
(115 reviews)
Next Milestone 4K
3K+
4K+
423
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Rank Changes
Current
#4,259
Change
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Downloads
Growth
Peak
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4.7
115 reviews
Overall
94%
5
106
(92%)
4
2
(2%)
3
0
(0%)
2
1
(1%)
1
6
(5%)
Tracked Keywords
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- Version
- 1.4
- Last Updated
- Dec 01, 2025
- Requires WP
- 2.7+
- Tested Up To
- 6.9
- PHP Version
- N/A
- Author
- Formilla.com
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 4.7
- Reviews
- 115
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Live Chat by Formilla - Real-time Chat & Chatbots Plugin
Follow our WordPress Live Chat Plugin tutorial to get started.
Yes, our live chat software easily installs with WooCommerce sites. Install and activate the plugin from within your WordPress/WooCommerce admin panel for the chat button to appear on your site.
Watch our video tutorial to learn how.
The Chat ID is the unique identifier for your particular account. Your live chat widget won't display on your WordPress website unless you have a Chat ID entered on the settings page. You will receive this ID via email upon registering with Formilla.com via the Formilla Chat link on your WordPress admin panel.
Yes. Start by logging in to your Formilla account, then mouse over Settings and select Widgets from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You can modify the hours of operation from the Widget Details tab and click Save Changes.
Yes, the Email Notifications option is enabled by default for every Formilla Live Chat widget you create. Removing the email address(es) on the Widget Details tab of the live chat widget configuration page disables the feature. Alternatively, you may add additional email recipients by simply comma-separating each email address. You can respond to emails using your preferred email client, or directly from the Formilla Conversation History.
The Formilla Helper Bot can be setup and trained to answer questions from your customers automatically. To configure a chatbot (paid feature add-on), you can simply mouse over Automation in the left menu, then select Helper Bots from the sub-menu that appears. At the top of the next screen, click Create Helper Bot to get started.
Chatbots can be used to collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar.
Formilla offers a Calendly scheduling feature. Chatbots can be configured to display your Calendly calendar directly inside the widget for the visitor to choose from any available dates and times for a demo or phone consultation. Chatbots can first qualify the visitor, and then decide whether to offer them a demo if they're a valuable lead.
If you're using the web interface, it behaves just like any chat client; you must login to Formilla.com (the chat client) via your WordPress Admin Panel --> Formilla Chat menu item, or directly at Formilla.com in a new browser window. Once you've logged in and navigated to the dashboard (Dashboard from the main menu), you're considered online and ready to accept chats. Ensure your status indicator says Online in the header bar, of course. If you log off, your chat will go to offline mode. If you're using our iPhone/Android apps instead of the web interface, simply log in to the mobile app and Formilla.com will recognize you're online and mark you as available.