by zgilyana 4.8 (116 reviews)

Live Chat by Formilla

Name: Live Chat by Formilla - Real-time Chat & Chatbots Plugin
Rating: 4.8 (116 reviews)
Author: zgilyana

Live chat software with real-time visitor monitoring and chatbots! Live chat with your visitors for free or use a chatbot to automate self-help.

Live Chat by Formilla ranks #4,468 among WordPress.org plugins with 2,000+ active installations, is #229 of 3,129 in the Communication category, a 4.8/5 rating from 116 reviews, and was last updated May 19, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7

v1.4 Current Version v1.4

Updated 2 months ago Last Update on 19 May, 2026

Refreshed 16 hours ago Last Refreshed on

#229 of 3,129 in Communication Top 10% by installs Downloads +14.3% this week

View on WordPress.org

Rank

#4,468

-1 this week

Active Installs

2K+

-32.3%

KW Avg Position

27.8

0.4 better

Downloads

193.2K

+9 today

Support Resolved

— No change

Rating

96%

Review 4.8 out of 5

4.8 (116 reviews)

Next Milestone 3K

Total Progress 94.8%

2K+ 3K+

203

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #4,468

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.8

116 reviews

Overall 96%

107 (92%)

2 (2%)

0 (0%)

1 (1%)

6 (5%)

Tracked Keywords

Showing 5 of 5

Keyword	Position	Change	Type	Updated
chat bot	3	—	Tag	17 hours ago
live chat	11	—	Tag	17 hours ago
livechat	15	—	Tag	17 hours ago
chat	23	—	Tag	17 hours ago
chatbot	87	—	Tag	17 hours ago

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Security History

Source: WPVulnerability

2 known vulnerabilities on record · 0 in the last 24 months · checked 2 days ago

Apr 21, 2023

Live Chat by Formilla – Real-time Chat & Chatbots Plugin [formilla-live-chat] < 1.3.1

Fixed in v1.3.1
Apr 19, 2023

Live Chat by Formilla – Real-time Chat & Chatbots Plugin [formilla-live-chat] < 1.3.1

CVE-2023-23727 · Fixed in v1.3.1

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Plugin Details

Version: 1.4
Last Updated: May 19, 2026
Requires WP: 2.7+
Tested Up To: 7
PHP Version: N/A
Author: zgilyana

Support & Rating

Rating: ★ ★ ★ ★ ★ 4.8
Reviews: 116
Support Threads: 0
Resolved: 0%

Keywords

chat chat bot chatbot live chat livechat

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress and WooCommerce site owners who want to offer live chat support to their visitors. It solves the problem of engaging customers in real time and automating routine support, marketing, and sales conversations through live agents and chatbots.

Real-time visitor monitoring
Mobile apps (iPhone, iPad, Android)
Custom chat bots
A.I. ChatGPT bots
Pro-active chat
Smart Messages targeting
Canned (saved) replies
File sharing

Frequently Asked Questions

Common questions about Live Chat by Formilla - Real-time Chat & Chatbots Plugin

Follow our WordPress Live Chat Plugin tutorial to get started.

Yes, our live chat software easily installs with WooCommerce sites. Install and activate the plugin from within your WordPress/WooCommerce admin panel for the chat button to appear on your site.

Watch our video tutorial to learn how.

The Chat ID is the unique identifier for your particular account. Your live chat widget won't display on your WordPress website unless you have a Chat ID entered on the settings page. You will receive this ID via email upon registering with Formilla.com via the Formilla Chat link on your WordPress admin panel.

Yes. Start by logging in to your Formilla account, then mouse over Settings and select Widgets from the submenu that appears. On the next page, click the edit/pencil icon under Actions for your chat widget. You can modify the hours of operation from the Widget Details tab and click Save Changes.

Yes, the Email Notifications option is enabled by default for every Formilla Live Chat widget you create. Removing the email address(es) on the Widget Details tab of the live chat widget configuration page disables the feature. Alternatively, you may add additional email recipients by simply comma-separating each email address. You can respond to emails using your preferred email client, or directly from the Formilla Conversation History.

The Formilla Helper Bot can be setup and trained to answer questions from your customers automatically. To configure a chatbot (paid feature add-on), you can simply mouse over Automation in the left menu, then select Helper Bots from the sub-menu that appears. At the top of the next screen, click Create Helper Bot to get started.

Chatbots can be used to collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar.

Formilla offers a Calendly scheduling feature. Chatbots can be configured to display your Calendly calendar directly inside the widget for the visitor to choose from any available dates and times for a demo or phone consultation. Chatbots can first qualify the visitor, and then decide whether to offer them a demo if they're a valuable lead.

If you're using the web interface, it behaves just like any chat client; you must login to Formilla.com (the chat client) via your WordPress Admin Panel --> Formilla Chat menu item, or directly at Formilla.com in a new browser window. Once you've logged in and navigated to the dashboard (Dashboard from the main menu), you're considered online and ready to accept chats. Ensure your status indicator says Online in the header bar, of course. If you log off, your chat will go to offline mode. If you're using our iPhone/Android apps instead of the web interface, simply log in to the mobile app and Formilla.com will recognize you're online and mark you as available.