by Freshworks 2.8 (8 reviews)

Freshdesk (official)

Name: Freshdesk (official)
Rating: 2.8 (8 reviews)
Author: Freshworks

Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.

Freshdesk (official) ranks #7,459 among WordPress.org plugins with 800+ active installations, is #55 of 479 in the Education & Support category, a 2.8/5 rating from 8 reviews, and was last updated Jul 1, 2024. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.4 (Current: 7.1)

v2.4.1 Current Version v2.4.1

Updated 2 years ago Last Update on 01 Jul, 2024

Refreshed 14 hours ago Last Refreshed on

#55 of 479 in Education & Support Top 25% by installs No update in over a year

View on WordPress.org

Rank

#7,459

— No change

Active Installs

800+

-8.3%

KW Avg Position

88.5

— No change

Downloads

47.1K

+7 today

Support Resolved

— No change

Rating

56%

Review 2.8 out of 5

2.8 (8 reviews)

Next Milestone 900

Total Progress 78%

800+ 900+

132

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 22 more installs to reach 900+

Rank Changes

Current #7,459

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

2.8

8 reviews

Overall 56%

2 (25%)

1 (13%)

0 (0%)

1 (13%)

4 (50%)

Security History

Source: WPVulnerability

3 known vulnerabilities on record · 0 in the last 24 months · checked 1 month ago

Apr 12, 2024

Freshdesk (official) [freshdesk-support] < 2.4.0

CVE-2024-32129 · Fixed in v2.4.0
Apr 17, 2023

Freshdesk (official) [freshdesk-support] < 1.8

CVE-2015-10102 · Fixed in v1.8
Jun 22, 2022

Freshdesk (official) [freshdesk-support] < 2.4.0

Fixed in v2.4.0

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Plugin Details

Version: 2.4.1
Last Updated: Jul 01, 2024
Requires WP: 3.4+
Tested Up To: 6.4
PHP Version: N/A
Author: Freshworks

Support & Rating

Rating: ★ ★ ★ ☆ ☆ 2.8
Reviews: 8
Support Threads: 0
Resolved: 0%

Keywords

contact form customer support software freshdesk helpdesk knowledge base

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners using Freshdesk for customer support. It embeds the Freshdesk help widget, converts WordPress comments into support tickets, and lets WordPress users log into the support portal via SSO.

Embed Freshdesk help widget
Convert comments to tickets
SSO login to support portal
NGINX server configuration support
Apache server configuration support

Frequently Asked Questions

Common questions about Freshdesk (official)

The help widget allows you to embed a contact form or help articles on your website. To use the help widget, you need to create a Freshdesk account by signing up here.

Once you've logged in to your Freshdesk account, you can go to Admin > Widgets and create a new widget. You can click the 'Embed code' tab to copy the code from your Freshdesk account. You can then paste it into the plugin settings page in WordPress. This will make the widget appear on all pages in your WordPress account.

The SSO shared secret will be available in your Freshdesk account's Admin -> Security page.