by Konceptwise Digital Media Pvt Ltd 0 (0 reviews)

Jalpi Support Tickets

Name: Jalpi Support Tickets
Author: Konceptwise Digital Media Pvt Ltd

A free, fast helpdesk plugin. Let visitors submit and track support tickets without registration.

Jalpi Support Tickets ranks #58,943 among WordPress.org plugins with 0+ active installations, is #360 of 485 in the Education & Support category, and was last updated Jul 6, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7.0.6 (Current: 7.1.2)

v1.0.0 Current Version v1.0.0

Updated 2 months ago Last Update on 06 Jul, 2026

Refreshed 9 hours ago Last Refreshed on

#360 of 485 in Education & Support

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Rank

#58,943

— No change

Active Installs

-100%

KW Avg Position

184

27 worse

Downloads

217

+7 today

Support Resolved

— No change

Rating

Review 0 out of 5

0 (0 reviews)

Next Milestone 10

Total Progress 20%

0+ 10+

39,203

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #58,943

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

0.0

0 reviews

Overall 0%

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Plugin Details

Version: 1.0.0
Last Updated: Jul 06, 2026
Requires WP: 5.9+
Tested Up To: 7.0.6
PHP Version: 7.4 or higher
Author: Konceptwise Digital Media Pvt Ltd

Support & Rating

Rating: ☆ ☆ ☆ ☆ ☆ 0
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

contact form customer support helpdesk support tickets ticket system

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Frequently Asked Questions

Common questions about Jalpi Support Tickets

Yes. Jalpi Support Tickets is 100% free with no premium upsells, no feature locks, and no usage limits. All features listed here are included.

Yes. Guest ticket submission is fully supported. Visitors only need to provide their name, email, subject, and message. No WordPress account is required.

Add the [jalpi_hd_track] shortcode to any page. Guests enter their Ticket ID (received via email after submission) and the email address they used. They can see the full ticket details, status, and conversation history.

Yes. You can add the ticket form and tracking shortcodes to any page on a WooCommerce-powered site. The plugin does not interfere with WooCommerce or any other plugin.

Yes. From Jalpi Support Tickets > Form Settings, you can show or hide individual fields (Subject, Department, Priority, Message, Attachment), change labels and placeholder text, and customize the submit button text.

Yes. Go to Jalpi Support Tickets > Settings > General and add your departments — one per line. They will appear as a dropdown on the ticket form.

By default: JPG, JPEG, PNG, PDF, DOC, DOCX, and ZIP. The maximum file size is configurable from the settings page (default 5MB).

No. When SMTP is disabled, the plugin uses the WordPress default wp_mail() function. SMTP is optional and can be configured from Jalpi Support Tickets > SMTP Settings if you want to use a dedicated mail server.

Go to Jalpi Support Tickets > SMTP Settings and use the "Send Test Email" feature at the bottom of the page.

No. The plugin only loads its CSS and JavaScript on pages where the shortcodes are used. Admin assets load only on the plugin's own admin pages. Database queries use indexes and transient caching for ticket counts.