by
Konceptwise Digital Media Pvt Ltd
1 (0 reviews)
Jalpi Support Tickets
A free, fast helpdesk plugin. Let visitors submit and track support tickets without registration.
Jalpi Support Tickets ranks #61,871 among WordPress.org plugins with 1+ active installations, is #275 of 526 in the Education & Support category, a 1/5 rating from 0 reviews, and was last updated Jul 6, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Tested up to WP 7 (Current: 7.1.4)
v1.0.0
Current Version v1.0.0
Updated 4 months ago
Last Update on 06 Jul, 2026
Refreshed 1 week ago
Last Refreshed on
#275 of 526 in Education & Support
Rank
#61,871
—
No change
Active Installs
1+
—
No change
KW Avg Position
N/A
—
No change
Downloads
294
+2 today
Support Resolved
0%
—
No change
Rating
20%
Review 1 out of 5
1
(0 reviews)
Next Milestone 10
0+
10+
48,934
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Rank Changes
Current
#61,871
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1.0
0 reviews
Overall
20%
5
0
(0%)
4
0
(0%)
3
0
(0%)
2
0
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1
0
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- Version
- 1.0.0
- Last Updated
- Jul 06, 2026
- Requires WP
- 5.9+
- Tested Up To
- 7
- PHP Version
- 7.4 or higher
- Author
- Konceptwise Digital Media Pvt Ltd
Support & Rating
- Rating
- ★ ☆ ☆ ☆ ☆ 1
- Reviews
- 0
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about Jalpi Support Tickets
Yes. Jalpi Support Tickets is 100% free with no premium upsells, no feature locks, and no usage limits. All features listed here are included.
Yes. Guest ticket submission is fully supported. Visitors only need to provide their name, email, subject, and message. No WordPress account is required.
Add the [jalpi_hd_track] shortcode to any page. Guests enter their Ticket ID (received via email after submission) and the email address they used. They can see the full ticket details, status, and conversation history.
Yes. You can add the ticket form and tracking shortcodes to any page on a WooCommerce-powered site. The plugin does not interfere with WooCommerce or any other plugin.
Yes. From Jalpi Support Tickets > Form Settings, you can show or hide individual fields (Subject, Department, Priority, Message, Attachment), change labels and placeholder text, and customize the submit button text.
Yes. Go to Jalpi Support Tickets > Settings > General and add your departments — one per line. They will appear as a dropdown on the ticket form.
By default: JPG, JPEG, PNG, PDF, DOC, DOCX, and ZIP. The maximum file size is configurable from the settings page (default 5MB).
No. When SMTP is disabled, the plugin uses the WordPress default wp_mail() function. SMTP is optional and can be configured from Jalpi Support Tickets > SMTP Settings if you want to use a dedicated mail server.
Go to Jalpi Support Tickets > SMTP Settings and use the "Send Test Email" feature at the bottom of the page.
No. The plugin only loads its CSS and JavaScript on pages where the shortcodes are used. Admin assets load only on the plugin's own admin pages. Database queries use indexes and transient caching for ticket counts.
