by KB Support 4.6 (0 reviews)

KB Support - Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

Name: KB Support - Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin
Author: KB Support

Best WordPress help desk, customer ticket and Knowledge Base plugin for WordPress. Simple yet effective. Feature rich.

KB Support ranks #7,630 among WordPress.org plugins with 800+ active installations, is #55 of 479 in the Education & Support category, a 4.6/5 rating from 0 reviews, and was last updated Feb 9, 2025. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.7 (Current: 7.1)

v1.7.4 Current Version v1.7.4

Updated 1 year ago Last Update on 09 Feb, 2025

Refreshed 16 hours ago Last Refreshed on

#55 of 479 in Education & Support Top 25% by installs No update in over a year

View on WordPress.org

Rank

#7,630

— No change

Active Installs

800+

-56.2%

KW Avg Position

102.4

0.6 worse

Downloads

70.2K

+2 today

Support Resolved

— No change

Rating

92%

Review 4.6 out of 5

4.6 (0 reviews)

Next Milestone 900

Total Progress -4500%

800+ 900+

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 4,600 more installs to reach 900+

Rank Changes

Current #7,630

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.6

0 reviews

Overall 92%

0 (0%)

Security History

Source: WPVulnerability

9 known vulnerabilities on record · 4 in the last 24 months · checked 1 month ago

Apr 4, 2025 UNPATCHED

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] <= 1.7.4 (unfixed + closed)

CVE-2024-13604 · No fix released
Jan 24, 2025

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] < 1.6.8 (closed)

CVE-2025-24741 · Fixed in v1.6.8
Sep 30, 2024

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] < 1.6.7 (closed)

CVE-2024-8548 · Fixed in v1.6.7
Sep 30, 2024

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] < 1.6.7 (closed)

CVE-2024-8632 · Fixed in v1.6.7
Apr 25, 2024

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] < 1.6.1 (closed)

CVE-2024-33589 · Fixed in v1.6.1
Jul 12, 2023

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] < 1.5.89 (closed)

Fixed in v1.5.89
Jul 11, 2023

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] < 1.5.89 (closed)

CVE-2023-37890 · Fixed in v1.5.89
Feb 24, 2023

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] < 1.5.85 (closed)

CVE-2023-25983 · Fixed in v1.5.85
Apr 15, 2022

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin [kb-support] < 1.5.6 (closed)

CVE-2022-27852 · Fixed in v1.5.6

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Plugin Details

Version: 1.7.4
Last Updated: Feb 09, 2025
Requires WP: N/A+
Tested Up To: 6.7
PHP Version: N/A
Author: KB Support

Support & Rating

Rating: ★ ★ ★ ★ ★ 4.6
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

customer support helpdesk knowledge base support ticket

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who need to run a customer support help desk and knowledge base directly on their site. It provides ticket submission, management, and resolution tools alongside a built-in knowledge base to reduce incoming support queries.

Customizable ticket submission forms
Guest ticket submission
Sequential ticket numbers
Email notifications for ticket events
Restricted ticket access controls
Unlimited ticket participants
Integrated Knowledge Base articles
Auto assign tickets to agents

Frequently Asked Questions

Common questions about KB Support - Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

Searchable docs can be found at https://kb-support.com

Create your submission form within Tickets > Submission Forms, and copy the shortcode to any page. i.e. [kbs_submit form="1277"]. A default form with the most popular fields is added during installation. Customize this form to meet your needs, or create new forms as required.

Place the [kbs_tickets] shortcode on any page.

Extensions are available at https://kb-support.com/extensions/ to further enhance KB Support features and functionality. New extensions are being added regularly. Join our mailing list to be the first to hear about new releases and to receive a 15% discount off of your first purchase!