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Plugin Pros
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Kinetix Messaging by Ppros
Answer WhatsApp, Messenger, Instagram, Telegram, SMS, email, and live chat from one WordPress inbox, with AI replies and team routing.
Kinetix Messaging by Ppros ranks #61,389 among WordPress.org plugins with 1+ active installations, is #2,110 of 3,634 in the Communication category, a 1/5 rating from 0 reviews, and was last updated Oct 27, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1
v1.4.1
Current Version v1.4.1
Updated 1 week ago
Last Update on 27 Oct, 2026
Refreshed 1 week ago
Last Refreshed on
#2,110 of 3,634 in Communication
Downloads +38.5% this week
Actively maintained
Rank
#61,389
—
No change
Active Installs
1+
-50%
KW Avg Position
55
1 worse
Downloads
1K
+31 today
Support Resolved
100%
—
No change
Rating
20%
Review 1 out of 5
1
(0 reviews)
Next Milestone 10
0+
10+
48,452
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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1.0
0 reviews
Overall
20%
5
0
(0%)
4
0
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3
0
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2
0
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1
0
(0%)
Support Threads Overview
Resolved
Unresolved
1
Total Threads
1
Resolved
0
Unresolved
100%
Resolution Rate
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- Version
- 1.4.1
- Last Updated
- Oct 27, 2026
- Requires WP
- 6.0+
- Tested Up To
- 7.1
- PHP Version
- 7.4 or higher
- Author
- Plugin Pros
Support & Rating
- Rating
- ★ ☆ ☆ ☆ ☆ 1
- Reviews
- 0
- Support Threads
- 1
- Resolved
- 100%
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Frequently Asked Questions
Common questions about Kinetix Messaging by Ppros
Yes. The plugin is free and GPL licensed. Some channels charge for their own APIs (for example WhatsApp Business or SMS providers), and AI providers bill you directly for your API key. Kinetix adds no fees on top.
In your own WordPress database. Messages pass through the channel you connect (for example Meta or Telegram), and through your AI provider only if you turn AI Support on. See External services for exactly what is sent where.
No. AI Support is off by default. Without it, the inbox works as a normal shared team inbox, with optional auto-replies and an offline notice.
No — messaging platforms (Telegram, Meta, LINE, Viber, WeChat) deliver inbound messages via webhooks, which require a publicly reachable HTTPS URL. A local machine (localhost, 127.0.0.1, .test, .local) is not reachable from the public internet, so inbound webhook deliveries will fail silently. To test locally, use a tunnel tool to expose your machine temporarily: ngrok — ngrok http 80 gives you a public HTTPS URL. Cloudflare Tunnel — cloudflared tunnel --url http://localhost:80. Expose — expose share http://localhost. After starting the tunnel, update WordPress → Settings → General → Site URL to the tunnel HTTPS address, flush permalinks, and re-register the webhook for your channel.
Yes — a public subdomain works well for staging or development, as long as: The subdomain resolves over HTTPS with a valid SSL certificate. Self-signed certificates are rejected by all platforms. Port 443 is open and reachable from the public internet (not behind a VPN or corporate firewall). No WAF, CDN rule, or security plugin is blocking unauthenticated POST requests to /wp-json/kmbp/v1/webhooks/*. If your staging subdomain shares a server with production, ensure WP_HOME and WP_SITEURL in wp-config.php (or Settings → General) point to the correct subdomain so that the REST URL used for webhooks is accurate.
Both channels run on the Meta Graph API. Work through this checklist: Verify Token mismatch — the token in Settings → WhatsApp/Messenger must exactly match the one entered in the Meta App → Webhooks configuration. Copy-paste it; do not retype. Webhook fields not subscribed — in Meta App → Products → WhatsApp (or Messenger) → Configuration → Webhooks, make sure messages and messaging_postbacks are subscribed. App in Development mode — while in Development mode only admins and testers of the Meta App can send messages. Submit for App Review to go live with real users. Short-lived access token — user tokens expire after ~60 days. Generate a System User permanent token in Meta Business Settings → System Users. Wrong App Secret — the App Secret validates the X-Hub-Signature-256 header on every inbound webhook. A mismatched secret causes the plugin to silently reject all incoming messages. Double-check it in Settings → WhatsApp → API Setup. Phone Number ID vs. WABAID (WhatsApp only) — the Phone Number ID and WABA ID are different values. Check both in Meta Business Manager → WhatsApp → API Setup.
Use the built-in shortcode [kmbp_channel_button channel="whatsapp"]. Open Kinetix Messaging → Settings → (any channel) → Share & Embed to get the exact shortcode for that channel, with one-click copy. The panel also shows ready-to-paste snippets for: Gutenberg — add a Shortcode block and paste. Elementor — drag the Shortcode widget and paste. Optional attributes: label="Chat with us", style="link" (plain anchor instead of pill button), class="my-class".
Yes. Assign the built-in Messaging Agent role (or the kmbp_access_messaging capability) to as many team members as needed. Each agent logs into WordPress independently and opens the Kinetix Messaging inbox. Conversations can be assigned to specific agents via the right-hand panel in the conversation view. The inbox polls for new messages every 8 seconds so all agents see updates in near-real time without refreshing.
Most channels have a dedicated auto-reply option in their settings panel: All channels — enable the Auto-reply toggle and write your message in the text field that appears. The message is sent automatically when a new conversation starts. Telegram — enable Auto-reply on /start in Settings → Telegram → Features. The welcome message fires when a user first sends /start to your bot. Messenger / Instagram — set a greeting in the Automation tab. Email — configure the auto-reply subject and body in Settings → Email → Templates. Live Chat — enable auto-reply in Settings → Live Chat → Messaging.
Open Kinetix Messaging → Settings → Live Chat, paste an API key from livechat.pluginpros.co, enable the channel, and save. The chat widget appears on every public page automatically. Visitor messages show up in the inbox; agent replies are sent back through the same live chat room. Live Chat does not need a public webhook URL, so it can be tested on localhost as long as the site can reach livechat.pluginpros.co.
