by Ajay 5 (2 reviews)

Knowledge Base

Name: Knowledge Base
Rating: 5.0 (2 reviews)
Author: Ajay

Build a multi-product knowledge base for WordPress. Reduce support tickets with self-service docs, FAQs, and a built-in help center.

Knowledge Base ranks #16,309 among WordPress.org plugins with 100+ active installations, is #129 of 642 in the Business category, a 5/5 rating from 2 reviews, and was last updated Sep 5, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v3.1.4 Current Version v3.1.4

Updated 1 week ago Last Update on 05 Sep, 2026

Refreshed 8 hours ago Last Refreshed on

#129 of 642 in Business Top 25% by installs Downloads -56.9% this week Actively maintained

View on WordPress.org

Rank

#16,309

-31 this week

Active Installs

100+

-33.8%

KW Avg Position

— No change

Downloads

14K

+1 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (2 reviews)

Next Milestone 200

Total Progress 76%

100+ 200+

3,299

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 24 more installs to reach 200+

Rank Changes

Current #16,309

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

2 reviews

Overall 100%

2 (100%)

0 (0%)

Security History

Source: WPVulnerability

5 known vulnerabilities on record · 3 in the last 24 months · checked 1 month ago

Jul 17, 2025

Knowledge Base [knowledgebase] < 2.3.2

CVE-2025-7431 · Fixed in v2.3.2
Jun 5, 2025

Knowledge Base [knowledgebase] < 2.3.1

CVE-2025-5533 · Fixed in v2.3.1
Nov 1, 2024

Knowledge Base [knowledgebase] < 2.2.1

CVE-2024-51677 · Fixed in v2.2.1
Jan 3, 2023

Knowledge Base [knowledgebase] < 2.1.2

Fixed in v2.1.2
Jan 3, 2023

Knowledge Base [knowledgebase] < 2.1.2

Fixed in v2.1.2

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Plugin Details

Version: 3.1.4
Last Updated: Sep 05, 2026
Requires WP: 6.7+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: Ajay

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 2
Support Threads: 0
Resolved: 0%

Keywords

documentation faq knowledge base support wiki

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TL;DR

AI summary of the plugin's readme

This plugin is for businesses building self-service help centers, FAQs, or multi-product documentation sites in WordPress, including SaaS platforms, ecommerce stores, and internal wikis. It reduces support ticket volume by letting customers find answers themselves through organized, searchable knowledge base articles.

Unlimited knowledge bases and sections
Customisable permalinks
Shortcodes and Gutenberg blocks
Built-in breadcrumbs
WZKB widgets included
Built-in caching
WPML and Polylang compatibility
Auto table of contents

Frequently Asked Questions

Common questions about Knowledge Base

Flush permalinks! Go to Settings > Permalinks and just click Save Changes.

Check the full shortcode guide here: Knowledge Base Shortcodes.

Absolutely! Copy these files into your theme or wp-content/knowledgebase/templates/: single-wz_knowledgebase.php archive-wz_knowledgebase.php taxonomy-wzkb_category.php wzkb-search.php Or .html versions if you are using a block theme.

Use a plugin like Intuitive Custom Post Order to easily drag and drop posts, sections or tags to display them in a custom order.

Yes! Knowledge Base works equally well as a help center, wiki, FAQ site, or documentation portal. Use sections to organize topics and products to separate different areas of your documentation.

Yes. Enable Multi-Product mode via the Setup Wizard to organize articles under separate Products, each with their own sections and sub-sections.

Yes. You can use the [knowledgebase] shortcode in any page builder. The plugin also provides Gutenberg blocks for block-based themes.

Yes. The plugin includes a built-in search form (via the [wzkb_search] shortcode and a Search block for Gutenberg) with optional live AJAX suggestions. You can enable or disable live search from the plugin settings. The Pro version also adds a floating Help Widget with live search and suggested articles.

Yes. Knowledge Base has built-in support for both WPML and Polylang: Articles, sections, products, and tags are all translatable. WPML uses wpml-config.xml (bundled with the plugin) for automatic configuration. Polylang auto-detects the public post type and taxonomies. Widgets (Articles, Sections, Products) translate stored term IDs to the current language automatically, so you can save a term ID in the default language and the widget will display the correct translation. Archive URLs resolve to the language-aware URL via get_post_type_archive_link(), which both WPML and Polylang filter automatically. Caching is language-aware — cached output is keyed per language so visitors never see content from the wrong locale. Known limitations: The Pro Custom Permalinks feature builds URL structures using home_url(). With WPML you may need to set the Language URL format to Directory (e.g. /en/, /fr/) for custom permalink structures to resolve correctly per language. The built-in search form posts to home_url( '/' ) — this is the standard WordPress search pattern and is handled correctly by both plugins' URL routing.

You can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team help validate, triage and handle any security vulnerabilities. Report a security vulnerability.