by
Ajay
5 (2 reviews)
Knowledge Base
Build a multi-product knowledge base for WordPress. Reduce support tickets with self-service docs, FAQs, and a built-in help center.
Knowledge Base ranks #14,931 among WordPress.org plugins with 100+ active installations, is #129 of 593 in the Business category, a 5/5 rating from 2 reviews, and was last updated Jul 21, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7
v3.1.1
Current Version v3.1.1
Updated 1 week ago
Last Update on 21 Jul, 2026
Refreshed 8 hours ago
Last Refreshed on
#129 of 593 in Business
Top 25% by installs
Downloads +79.1% this week
Actively maintained
Rank
#14,931
-8 this week
Active Installs
100+
—
No change
KW Avg Position
102.5
0.5 worse
Downloads
14K
+7 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(2 reviews)
Next Milestone 200
100+
200+
6,121
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Rank Changes
Current
#14,931
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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5.0
2 reviews
Overall
100%
5
2
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
Tracked Keywords
Showing 4 of 4| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| knowledge base | 22 | — | Tag | 23 hours ago |
| wiki | 31 | — | Tag | 23 hours ago |
| documentation | 165 | — | Tag | 23 hours ago |
| faq | 192 | — | Tag | 23 hours ago |
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- Historical ranking data
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Start Tracking FreePlugin Details
- Version
- 3.1.1
- Last Updated
- Jul 21, 2026
- Requires WP
- 6.7+
- Tested Up To
- 7
- PHP Version
- 7.4 or higher
- Author
- Ajay
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 2
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Knowledge Base
Flush permalinks! Go to Settings > Permalinks and just click Save Changes.
Check the full shortcode guide here: Knowledge Base Shortcodes.
Absolutely! Copy these files into your theme or wp-content/knowledgebase/templates/: single-wz_knowledgebase.php archive-wz_knowledgebase.php taxonomy-wzkb_category.php wzkb-search.php Or .html versions if you are using a block theme.
Use a plugin like Intuitive Custom Post Order to easily drag and drop posts, sections or tags to display them in a custom order.
Yes! Knowledge Base works equally well as a help center, wiki, FAQ site, or documentation portal. Use sections to organize topics and products to separate different areas of your documentation.
Yes. Enable Multi-Product mode via the Setup Wizard to organize articles under separate Products, each with their own sections and sub-sections.
Yes. You can use the [knowledgebase] shortcode in any page builder. The plugin also provides Gutenberg blocks for block-based themes.
Yes. The plugin includes a built-in search form (via the [wzkb_search] shortcode and a Search block for Gutenberg) with optional live AJAX suggestions. You can enable or disable live search from the plugin settings. The Pro version also adds a floating Help Widget with live search and suggested articles.
Yes. Knowledge Base has built-in support for both WPML and Polylang: Articles, sections, products, and tags are all translatable. WPML uses wpml-config.xml (bundled with the plugin) for automatic configuration. Polylang auto-detects the public post type and taxonomies. Widgets (Articles, Sections, Products) translate stored term IDs to the current language automatically, so you can save a term ID in the default language and the widget will display the correct translation. Archive URLs resolve to the language-aware URL via get_post_type_archive_link(), which both WPML and Polylang filter automatically. Caching is language-aware — cached output is keyed per language so visitors never see content from the wrong locale. Known limitations: The Pro Custom Permalinks feature builds URL structures using home_url(). With WPML you may need to set the Language URL format to Directory (e.g. /en/, /fr/) for custom permalink structures to resolve correctly per language. The built-in search form posts to home_url( '/' ) — this is the standard WordPress search pattern and is handled correctly by both plugins' URL routing.
You can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team help validate, triage and handle any security vulnerabilities. Report a security vulnerability.
