by
lucrativeit
5 (0 reviews)
Lucrativeit Support Ticket Plus - Help Desk & Customer Support with AI replies
WordPress support ticket and help desk plugin with live chat, AI replies, guest tickets, email-to-ticket, SLA tracking, SMTP and reports.
Lucrativeit Support Ticket Plus ranks #65,788 among WordPress.org plugins with 1+ active installations, is #275 of 526 in the Education & Support category, a 5/5 rating from 0 reviews, and was last updated Sep 29, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1
v1.2.8
Current Version v1.2.8
Updated 1 month ago
Last Update on 29 Sep, 2026
Refreshed 1 week ago
Last Refreshed on
#275 of 526 in Education & Support
Rank
#65,788
—
No change
Active Installs
1+
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No change
KW Avg Position
184
—
No change
Downloads
862
+4 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(0 reviews)
Next Milestone 10
0+
10+
52,851
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Current
#65,788
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5.0
0 reviews
Overall
100%
5
0
(0%)
4
0
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3
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2
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1
0
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- Version
- 1.2.8
- Last Updated
- Sep 29, 2026
- Requires WP
- 6.2+
- Tested Up To
- 7.1
- PHP Version
- 8.2 or higher
- Author
- lucrativeit
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 0
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about Lucrativeit Support Ticket Plus - Help Desk & Customer Support with AI replies
Go to Support Ticket Plus → Settings → Live Chat and set Enable Live Chat to Yes. Choose a department, optionally enable round-robin, and optionally show knowledge base Q&A when all agents are busy. Place [lucrativeit_live_chat] on any front-end page. With Lucrative Support Ticket Pro active, use External Website Widget to approve domains and copy the embed code for other public or business sites. Agents see Live Chat (all history) and My Chats in the admin menu. Keep a Support Ticket Plus admin screen open so the agent is marked online.
Install Lucrative Support Ticket Pro, enable Live Chat, then open Settings → Live Chat → External Website Widget. Add each website origin (for example https://example.com), save settings, copy the embed code, and paste it before the closing </body> tag on those sites. Only approved domains can load the widget.
Go to Support Ticket Plus → Roles and grant the Tickets permission to the WordPress role that user has (for example, Editor). Alternatively, change the user's WordPress role to one that already has the Tickets permission. There is no separate "support role" to assign.
Go to Support Ticket Plus → Projects and add a title for each project. Active projects appear in the Project dropdown on the create-ticket form. Staff can filter tickets by project on the Tickets screen.
On Tickets or Closed Tickets (wp-admin or the support portal), use the search box and click Apply. Search matches ticket number, order number, custom field values, subject, and description. A leading # on the ticket number is optional.
Go to Support Ticket Plus → Settings → General → Support Hours. Enable Show Support Status on Login, choose a timezone, working days, and start/end times. You can force Online or Offline temporarily (for example, holidays). When enabled, the portal login screen shows live availability and Your Time / Our Time clocks.
No. Front-end registrants get the Subscriber role, which is not granted the staff Tickets permission, so they are customers who can only create and view their own tickets and use their dashboard. To turn a user into staff, grant the Tickets permission to their WordPress role on Support Ticket Plus → Roles (or move them to a role that has it).
Add the [lucrativeit_support_portal] shortcode to any WordPress page. On activation, a Support Portal page is created for you.
Install the optional Lucrative Support Ticket Pro add-on, then go to Support Ticket Plus → Settings → Email Ticketing. The REST endpoint and webhook secret are shown there.
With the Pro add-on, WP-Cron polls Gmail every minute by default. For production, set a real server cron hitting wp-cron.php.
