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Lucrativeit Support Ticket Plus – Help Desk & Customer Support with AI replies

Name: Lucrativeit Support Ticket Plus – Help Desk & Customer Support with AI replies
Author: lucrativeit

WordPress support ticket and help desk plugin with live chat, AI replies, guest tickets, email-to-ticket, SLA tracking, SMTP and reports.

Lucrativeit Support Ticket Plus ranks #64,958 among WordPress.org plugins with 0+ active installations, is #375 of 482 in the Education & Support category, and was last updated Sep 4, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1.1

v1.2.7 Current Version v1.2.7

Updated 2 weeks ago Last Update on 04 Sep, 2026

Refreshed 11 hours ago Last Refreshed on

#375 of 482 in Education & Support Actively maintained

View on WordPress.org

Rank

#64,958

— No change

Active Installs

-100%

KW Avg Position

N/A

— No change

Downloads

659

+5 today

Support Resolved

— No change

Rating

Review 0 out of 5

0 (0 reviews)

Next Milestone 10

Total Progress 0%

0+ 10+

42,685

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #64,958

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

0.0

0 reviews

Overall 0%

0 (0%)

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Plugin Details

Version: 1.2.7
Last Updated: Sep 04, 2026
Requires WP: 6.2+
Tested Up To: 7.1.1
PHP Version: 8.2 or higher
Author: lucrativeit

Support & Rating

Rating: ☆ ☆ ☆ ☆ ☆ 0
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

customer support helpdesk knowledge base live chat Support Ticket

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Frequently Asked Questions

Common questions about Lucrativeit Support Ticket Plus – Help Desk & Customer Support with AI replies

Go to Support Ticket Plus → Roles and grant the Tickets permission to the WordPress role that user has (for example, Editor). Alternatively, change the user's WordPress role to one that already has the Tickets permission. There is no separate "support role" to assign.

No. Front-end registrants get the Subscriber role, which is not granted the staff Tickets permission, so they are customers who can only create and view their own tickets and use their dashboard. To turn a user into staff, grant the Tickets permission to their WordPress role on Support Ticket Plus → Roles (or move them to a role that has it).

Add the [lucrativeit_support_portal] shortcode to any WordPress page. On activation, a Support Portal page is created for you. See Frontend portal page under Installation.

Install the optional Lucrative Support Ticket Pro add-on, then go to Support Ticket Plus → Settings → Email Ticketing. The REST endpoint and webhook secret are shown there.

With the Pro add-on, WP-Cron polls Gmail every minute by default. For production, set a real server cron hitting wp-cron.php.