by nivcaner
1 (0 reviews)
Message Mate
Message Mate lets customers text you from their phone or computer. Reply via email, text or dashboard.
Tested up to WP 6.1 (Current: 7.0)
v1.4
Current Version v1.4
Updated 3 years ago
Last Update on 09 Feb, 2023
Refreshed 3 weeks ago
Last Refreshed on
Rank
#27,088
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No change
Active Installs
20+
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No change
KW Avg Position
N/A
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No change
Downloads
3.2K
+1 today
Support Resolved
0%
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No change
Rating
20%
Review 1 out of 5
1
(0 reviews)
Next Milestone 30
20+
30+
3,718
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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1.0
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Overall
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- Version
- 1.4
- Last Updated
- Feb 09, 2023
- Requires WP
- 3.0.1+
- Tested Up To
- 6.1
- PHP Version
- N/A
- Author
- nivcaner
Support & Rating
- Rating
- ★ ☆ ☆ ☆ ☆ 1
- Reviews
- 0
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about Message Mate
Message Mate is a simple but wonderful slider add-on to your website that advertises a phone number which current and prospective customers can text with one click to reach you or your employees.
People are calling less and texting more. Your customers are no different - they would rather text than call you. In fact, 76% of young adults prefer to interact with companies via texting (and not through calls, emails or blasted contact forms). This is a beneficial trend for your business as well since texting is a more efficient and less distracting means of communication. Texts also have much higher engagement potential with a 97% open rate, at least three times higher than email.
There are myriad uses for Message Mate - answering questions, accepting reservations, receiving pick-up orders, and soliciting feedback are all examples of great use cases for Message Mate. Feel free to think of others that are relevant for your business. Just ask yourself: what are customers calling or e-mailing me about that is wasting a lot of time and has a relatively simple answer? What might they not reach out about via phone but perhaps would be willing to text? For example, they may shy away from speaking with a salesperson, but they’ll gladly ask for a quote via text. Another great way to use Message Mate is to save on fees that you pay services such as reservation or delivery apps/sites. There is no per transaction fee or per customer fee with Message Mate, just one low monthly fee.
That really depends on how you customize your Message Mate and market the service to customers. You can solicit messages from customers to make a reservation, ask about a product/service, request a price quote etc.
Message Mate sits neatly on all pages of your website so any visitor notices it when they scroll. You can customize the text on the message mate and help steer customers to your preferred use case. In addition to your website, you should tell customers about texting at additional touchpoints: posts on social media, your mailing list, in your store (if you have a physical location), and on your marketing materials. The more you promote texting, the more customers will reach out to you saving you time, money, and leading to more loyalty.
While the Message Mate shares certain features with a live chat - both are text based, usually contain short messages and would typically be between two parties - Message Mate has some unique differentiating features: -Customers can take the conversation with them on the go - there’s no need to remain connected to a website or maintain a consistent wireless connection. That way you don’t lose customers just because they had to leave that browser session. -Text messages are asynchronous by nature allowing the customer to continue the conversation at their convenience. -With Message Mate, you or your employees can respond to customers via text, email or from the web dashboard. -Unlike a chat where the user has to find the correct web page, with Message Mate a customer only has to know one thing - your number; This is why you should encourage customers to save your Message Mate number to their phone. It will make your business more accessible than ever. INSTALLATION
Message Mate comes with an OwnerListens account. Simply head to ownerlistens.com/register, complete the short signup flow, and you will see your Message Mate on the last page of registration.
Make sure to copy your unique Message Mate Token after creating Message Mate Install the WP plugin, and in the settings page, paste your token where requested Head to your site and check out your Message Mate
We’ll have you up and running in no time! Send us an email to support@ownerlistens.com or text us at 650-825-1166 and we can walk you through the installation. Also, we will gladly send an email to your webmaster explaining what they need to do to get Message Mate up and running on your site. UPGRADING AND CANCELLATION
We’ll be very sad to see you go but if you must leave us, we want to make it as easy as possible for you. In the User Info section in your Dashboard, there is a link to cancel your account. Your account will become inactive within 12-24 hours. Should you ever wish to come back, just contact us and we will gladly reactivate your account (though we cannot guarantee you will get the same virtual number). BILLING