by Alice Labs 5 (40 reviews)

Social Live Chat Helpdesk – MyAlice

Name: Social Live Chat Helpdesk – MyAlice
Rating: 5.0 (40 reviews)
Author: Alice Labs

Engage customers at every stage of their journey through Live Chat, WhatsApp, Telegram, Line, Viber, Instagram, and Facebook Messenger, and boost sale …

Social Live Chat Helpdesk ranks #17,820 among WordPress.org plugins with 80+ active installations, is #108 of 526 in the Education & Support category, a 5/5 rating from 40 reviews, and was last updated Oct 3, 2024. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.6.11 (Current: 7.1.4)

v2.6.0 Current Version v2.6.0

Updated 2 years ago Last Update on 03 Oct, 2024

Refreshed 1 week ago Last Refreshed on

#108 of 526 in Education & Support Top 25% by installs No update in over a year

View on WordPress.org

Rank

#17,820

— No change

Active Installs

80+

-11.1%

KW Avg Position

— No change

Downloads

14.3K

+3 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (40 reviews)

Next Milestone 90

Total Progress 60%

80+ 90+

757

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #17,820

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

40 reviews

Overall 100%

40 (100%)

0 (0%)

Security History

Source: WPVulnerability

1 known vulnerability on record · 0 in the last 24 months · checked 3 months ago

Apr 26, 2022

Social Live Chat Helpdesk – MyAlice [myaliceai] < 1.2.8

Fixed in v1.2.8

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Plugin Details

Version: 2.6.0
Last Updated: Oct 03, 2024
Requires WP: 5.0+
Tested Up To: 6.6.11
PHP Version: 5.6 or higher
Author: Alice Labs

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 40
Support Threads: 0
Resolved: 0%

Keywords

line live chat telegram viber whatsapp

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TL;DR

AI summary of the plugin's readme

This plugin is for WooCommerce store owners who want to manage customer conversations across Live Chat, WhatsApp, Telegram, Line, Viber, Instagram, and Facebook Messenger. It solves the problem of disjointed, siloed communication tools by centralizing multi-channel messaging, automation, and order management into one dashboard.

Multi-agent shared inbox
Customizable chat widget
iOS and Android mobile apps
AI-powered chatbot automation
Scheduled WhatsApp campaigns
WooCommerce order triggers automation
WhatsApp catalog integration
Revenue and ROI reporting

Frequently Asked Questions

Common questions about Social Live Chat Helpdesk – MyAlice

Yes, we use the official Meta API for WhatsApp, Facebook, and Instagram connections.

Once you connect your store, you can view your store inventory, customer details, order details, customer summary, product interactions, and past conversations. You can create or update orders while chatting with your customers directly from MyAlice inbox without switching between platforms. Next, you can place a live chat widget on your store website to chat with the store visitors, respond to their queries and guide their shopping journey.

Yes. Every time you update anything on your store — product, stock, or price, the information is automatically synced on your MyAlice dashboard. On the other hand, when you create an order from MyAlice, the inventory will also be updated on your WooCommerce dashboard. All in all, WooCommerce and MyAlice sync in real-time.

Go to your WordPress dashboard. Click on the add new button. Type MyAlice in the search tool available on the right. In the Search Results, you will find MyAlice plugin. After the installation, activate the plugin. Sign up to MyAlice and voilà WhatsApp chat is added to your WordPress website.

With our mobile apps - both android and iOS you can chat anytime, anywhere.

Of course, you can! Expand your business offer by adding MyAlice to projects you run for your customers. Check our Partner Program