by
NiroSuite
5 (2 reviews)
NiroHelp – AI-Native Helpdesk for Knowledge Base, Tickets, AI Chatbot, AI Ticket Responder and more
AI help desk: knowledge base, support ticket system, and an AI chatbot and auto-responder that answer from your own docs. Unlimited agents.
NiroHelp ranks #49,614 among WordPress.org plugins with 1+ active installations, is #275 of 526 in the Education & Support category, a 5/5 rating from 2 reviews, and was last updated Oct 14, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1
v1.3.0
Current Version v1.3.0
Updated 3 weeks ago
Last Update on 14 Oct, 2026
Refreshed 1 week ago
Last Refreshed on
#275 of 526 in Education & Support
Downloads +111.6% this week
Actively maintained
Rank
#49,614
—
No change
Active Installs
1+
-66.7%
KW Avg Position
155
—
No change
Downloads
1K
+3 today
Support Resolved
0%
—
No change
Rating
100%
Review 5 out of 5
5
(2 reviews)
Next Milestone 10
0+
10+
36,677
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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Rank Changes
Current
#49,614
Change
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5.0
2 reviews
Overall
100%
5
2
(100%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
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- Version
- 1.3.0
- Last Updated
- Oct 14, 2026
- Requires WP
- 6.0+
- Tested Up To
- 7.1
- PHP Version
- 7.4 or higher
- Author
- NiroSuite
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 5
- Reviews
- 2
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about NiroHelp – AI-Native Helpdesk for Knowledge Base, Tickets, AI Chatbot, AI Ticket Responder and more
NiroHelp is a WordPress help desk plugin that combines a knowledge base, a support ticket system and optional AI. The AI chatbot and auto-responder answer customers from the documentation you publish, and leave the conversation to your team when they are not confident. See what it does on nirohelp.com.
Yes. The knowledge base, ticketing, email notifications, dashboard and migration tools are free, with unlimited agents, tickets and docs. AI features are optional and need a paid NiroHelp plan. See NiroHelp pricing.
The AI: the chatbot, the ticket auto-responder, AI reply drafts, sentiment, the daily briefing and the Ask NiroHelp copilot. Starter covers one site, Growth five and Agency ten, each with a monthly allowance of AI answers and unlimited agents. Everything else — docs, tickets, assignment, roles, emails, the dashboard's free panels and all seven importers — is in the free plugin.
One credit is one AI answer: a chatbot reply, an auto-responder reply or an Ask NiroHelp question. Length makes no difference. The allowance is shared across every connected site and renews monthly. If it runs out, the AI pauses until it renews and nothing else changes — tickets keep arriving, your team keeps answering, the knowledge base keeps working. The Usage panel on the AI screen shows what is left and the renewal date.
It searches your synced docs and scores how well they answer the question. If the score clears your confidence threshold, the reply is posted after your response delay. If it does not, nothing is posted and the ticket waits for an agent.
Yes. Set the confidence threshold from 0 to 100% (default 70%) and the response delay in minutes, hours or days (default 5 minutes) under NiroHelp → AI → Auto Responder. The AI auto-responder page walks through both settings.
It stays silent. No reply is posted, the attempt is recorded in the AI logs with its score and the reason it held back, and the ticket stays in your queue for a human agent. The customer sees nothing unusual.
No. Each client message schedules at most one AI reply, and a new client message restarts the delay. Any agent reply, or resolving, closing or cancelling the ticket, cancels the pending AI reply.
No. There is no OpenAI, Anthropic or other model key to set up. You connect your site to NiroHelp Cloud once, from inside WordPress.
Click Sync Docs under NiroHelp → AI. NiroHelp Cloud reads your published, publicly visible docs and indexes them. Syncing is manual, so unfinished drafts never reach answers, and NiroHelp reminds you to sync after you edit or publish a doc. See syncing docs.
