by
onWebChat
4.7 (24 reviews)
Live Chat & AI Chatbot
Live chat + 24/7 AI chatbot that auto-syncs your WooCommerce products and answers "where is my order?" with live data. Works on any WP site.
Live Chat & AI Chatbot ranks #8,111 among WordPress.org plugins with 700+ active installations, is #388 of 3,122 in the Communication category, a 4.7/5 rating from 24 reviews, and was last updated Jul 13, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7
v3.8.4
Current Version v3.8.4
Updated 2 weeks ago
Last Update on 13 Jul, 2026
Refreshed 10 hours ago
Last Refreshed on
#388 of 3,122 in Communication
Top 25% by installs
Downloads -76.6% this week
Actively maintained
Rank
#8,111
-3 this week
Active Installs
700+
—
No change
KW Avg Position
32.8
—
No change
Downloads
34.9K
+33 today
Support Resolved
0%
—
No change
Rating
94%
Review 4.7 out of 5
4.7
(24 reviews)
Next Milestone 800
700+
800+
365
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Need 56 more installs to reach 800+
Rank Changes
Current
#8,111
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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4.7
24 reviews
Overall
94%
5
22
(92%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
2
(8%)
Tracked Keywords
Showing 5 of 5| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| woocommerce chatbot | 14 | — | Tag | 1 day ago |
| wordpress live chat | 22 | — | Tag | 1 day ago |
| AI Chatbot | 25 | — | Tag | 1 day ago |
| live chat | 37 | — | Tag | 1 day ago |
| order tracking | 66 | — | Tag | 1 day ago |
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Start Tracking FreePlugin Details
- Version
- 3.8.4
- Last Updated
- Jul 13, 2026
- Requires WP
- 4.7+
- Tested Up To
- 7
- PHP Version
- 5.4 or higher
- Author
- onWebChat
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 4.7
- Reviews
- 24
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Live Chat & AI Chatbot – onWebChat
Yes! No credit card is required. Our Free Plan includes almost all core features and is a great fit for most small businesses. New accounts also receive a 1-month free trial of the Pro AI Plan and 50 AI bot credits to test the full AI chatbot experience.
Yes. With WooCommerce connected, the AI chatbot answers order status questions in real time using live order data: current status, shipping method and the order timeline. Signed-in customers do not even need to type an order number, the plugin securely confirms their identity and the chatbot lists their recent orders automatically. This cuts down on repetitive "where is my package?" support tickets.
Enable automatic product sync in the onWebChat settings, and your AI chatbot learns your product catalog: names, descriptions, prices, stock, brands, attributes and links. Products sync automatically when added, updated, or deleted, and you can run a bulk sync for existing products at any time. Stores with large catalogs can choose which categories to sync, up to 15,000 products.
No. onWebChat is a complete live chat and AI chatbot for any WordPress site. The product sync and order lookup features are a bonus for WooCommerce stores; everything else (live chat, AI chatbot with your own training data, visitor monitoring, triggers, mobile apps) works everywhere.
Yes. All communication between your site and onWebChat is secured with HMAC-SHA256 authentication and a unique secret key, on top of SSL encryption. Product sync transmits only catalog data (name, description, URL, price, stock status, brand, attributes). Order details are never stored on our servers: they are fetched live, only when a customer asks, and only after the customer's identity or order number has been verified.
You provide training data in the form of questions and answers, and WooCommerce stores can add their product catalog automatically via sync. The AI chatbot uses this knowledge to answer visitor questions instantly, in any language, even with spelling mistakes. You receive 50 free bot credits on signup to get started.
Everything in the Free Plan, plus: AI chatbot, AI tools, unlimited chat history, operating hours and white-label (remove the onWebChat branding).
After your free 50 credits, AI chatbot access requires the Pro AI Plan. Bot credits start at $6 for 200 chat sessions, with volume discounts available.
Yes. The AI chatbot can understand and respond in your visitor's language, regardless of the language your training data is written in. It also handles typos and informal phrasing naturally.
Yes. You can control exactly which pages show the live chat widget from within the onWebChat plugin settings. You can also show the widget only to signed-in users.
