S
by
Mithun Biswas
1 (0 reviews)
Sohay
An AI chatbot that answers visitor questions from articles you publish — with a built-in inbox so your team can take over any chat.
Sohay ranks #62,051 among WordPress.org plugins with 1+ active installations, is #257 of 437 in the Education & Support category, a 1/5 rating from 0 reviews, and was last updated Jul 18, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7
v1.0.0
Current Version v1.0.0
Updated 1 week ago
Last Update on 18 Jul, 2026
Refreshed 10 hours ago
Last Refreshed on
#257 of 437 in Education & Support
Downloads -84.5% this week
Actively maintained
Rank
#62,051
—
No change
Active Installs
1+
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No change
KW Avg Position
N/A
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No change
Downloads
65
+1 today
Support Resolved
0%
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No change
Rating
20%
Review 1 out of 5
1
(0 reviews)
Next Milestone 10
0+
10+
61,272
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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1.0
0 reviews
Overall
20%
5
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4
0
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3
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2
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1
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- Version
- 1.0.0
- Last Updated
- Jul 18, 2026
- Requires WP
- 6.6+
- Tested Up To
- 7
- PHP Version
- 8.1 or higher
- Author
- Mithun Biswas
Support & Rating
- Rating
- ★ ☆ ☆ ☆ ☆ 1
- Reviews
- 0
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about Sohay — AI Chatbot for Knowledge Base & Support
Yes. Sohay is a front-end for OpenAI's models — without an OpenAI API key the plugin has no model to call and the chat cannot answer questions. OpenAI bills you directly per token; Sohay does not resell access. The Spend protection controls under AI Settings let you cap daily token usage to keep costs predictable.
OpenAI charges per token, and the per-token rate depends on the model you pick (the cheaper models cost a fraction of a cent per chat reply). A small support site typically stays in single-digit dollars per month. The Spend protection controls under AI Settings let you cap daily token usage — once the cap is hit, the plugin stops calling OpenAI for the rest of the day. The Diagnostics page shows today's usage so you can spot a runaway loop or a hostile bot before it costs you real money.
The chatbot is grounded in the articles you publish — if it can't find a matching article, it tells the visitor it doesn't know instead of inventing an answer. To improve answer quality, publish articles covering the questions you actually get asked, and write a fallback "Contact us" article so the chatbot can route off-topic questions to your human support team.
Sohay → Conversations lists every chat — search them, filter by status, assign a chat to a teammate, or reply yourself. The Diagnostics page shows OpenAI errors if you're investigating a technical problem.
By default, every WordPress administrator can read every conversation. The plugin ships with five granular capabilities so you can delegate access — for example, give a support agent the ability to read and reply to chats without granting them access to AI Settings. See the developer questions below for an overview, and the capability documentation in the plugin's GitHub repository for the full matrix with worked role-configuration examples.
A tiny launcher (~8 KB) loads on every page. The full chat code only downloads when a visitor actually clicks to open the chat, so most visitors never download it. No third-party scripts, fonts, or trackers are loaded from external CDNs.
Yes. The chat widget and Knowledge Base work on any WordPress site. WooCommerce-specific niceties are opt-in; the plugin declares HPOS and Cart-Checkout-Blocks compatibility so WooCommerce stores don't see an "uncertified plugin" banner.
Uncheck Show widget under Sohay → AI Settings to hide it everywhere. To hide it only on certain pages or post types, see the developer questions below.
Yes. Sohay → AI Settings has a Welcome Message field (max 280 characters). Sohay → KB Settings → Settings has a Custom System Prompt field (max 4000 characters) for the instructions the chatbot follows when it generates answers. The Custom System Prompt field recognises {site_name} and {current_date} placeholders — they are replaced with your site's title and today's date before the prompt is sent to the model.
Encrypted with AES-256-GCM in your WordPress database. The admin UI shows a masked placeholder once you've saved the key, and the value is excluded from the WordPress REST API. The plugin never sends the key anywhere other than api.openai.com.
