by
Mithun Biswas
1 (0 reviews)
Sohaychat – AI Chatbot & Support Agent for WooCommerce
An AI chatbot that answers from your articles, shops your WooCommerce catalog and cart, and hands the chat to your team when a person is needed.
Sohaychat ranks #62,774 among WordPress.org plugins with 1+ active installations, is #268 of 485 in the Education & Support category, a 1/5 rating from 0 reviews, and was last updated Sep 20, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1
v1.4.0
Current Version v1.4.0
Updated 3 days ago
Last Update on 20 Sep, 2026
Refreshed 15 hours ago
Last Refreshed on
#268 of 485 in Education & Support
Actively maintained
Rank
#62,774
—
No change
Active Installs
1+
-50%
KW Avg Position
N/A
—
No change
Downloads
345
+3 today
Support Resolved
0%
—
No change
Rating
20%
Review 1 out of 5
1
(0 reviews)
Next Milestone 10
0+
10+
49,837
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
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1.0
0 reviews
Overall
20%
5
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- Version
- 1.4.0
- Last Updated
- Sep 20, 2026
- Requires WP
- 6.6+
- Tested Up To
- 7.1
- PHP Version
- 8.1 or higher
- Author
- Mithun Biswas
Support & Rating
- Rating
- ★ ☆ ☆ ☆ ☆ 1
- Reviews
- 0
- Support Threads
- 0
- Resolved
- 0%
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Frequently Asked Questions
Common questions about Sohaychat – AI Chatbot & Support Agent for WooCommerce
Sohaychat works with OpenAI or Google (Gemini) — choose one under Sohaychat → AI Settings. OpenAI is the default. You can switch at any time; each provider's key and model choice are stored separately, so switching back does not mean re-entering anything. One thing to know before choosing: the Knowledge Base indexes and searches your articles through OpenAI whichever provider answers the chat. If you select Gemini and use the Knowledge Base, keep an OpenAI key saved as well. Without one, the chatbot still replies but stops consulting your articles.
Yes. Sohaychat is a front-end for someone else's models — without an API key the plugin has no model to call and the chat cannot answer questions. The provider bills you directly per token; Sohaychat does not resell access. The Spend protection controls under AI Settings let you cap daily token usage to keep costs predictable.
Providers charge per token, and the per-token rate depends on the model you pick (the cheaper models cost a fraction of a cent per chat reply). A small support site typically stays in single-digit dollars per month. The Spend protection controls under AI Settings let you cap daily token usage — once the cap is hit, the plugin stops calling the provider for the rest of the day. The Diagnostics page shows today's usage so you can spot a runaway loop or a hostile bot before it costs you real money.
The chatbot is grounded in the articles you publish — if it can't find a matching article, it tells the visitor it doesn't know instead of inventing an answer. To improve answer quality, publish articles covering the questions you actually get asked, and write a fallback "Contact us" article so the chatbot can route off-topic questions to your human support team.
Sohaychat → Conversations lists every chat — search them, filter by status, assign a chat to a teammate, or reply yourself. Turn on human handoff and you also get views for visitors waiting to talk to a person and for conversations your team has handled. The Diagnostics page shows OpenAI errors if you're investigating a technical problem.
Yes. Turn on Human handoff under Sohaychat → Settings, and your team can step into any conversation. While someone is handling a chat the assistant stops replying, and the visitor sees that person's name and picture on the answers rather than the AI marker. Hand it back and the assistant picks up again, with the whole exchange still in front of it. Visitors can ask for a person with a button above the message box, the assistant can fetch one when it gets stuck, and you can simply jump in — replying to a conversation takes it over. The setting is off until you switch it on, because handing someone to a person who is not there is worse than not offering it. Set the hours your team actually covers; outside them the widget stops offering, and anyone who asks anyway gets a message you write.
No — that's your call, under Sohaychat → Settings → Collect customer details. You can require visitors to sign in, ask them for a name and email, or ask for nothing at all. Whichever you pick, the chatbot still answers everyone straight away: the requirement applies only to reaching a person, so nobody meets a form before they have been helped. A visitor who gave their details in an earlier chat is not asked again. Sites upgrading from an earlier version keep allowing anonymous chats, so nothing changes for visitors already talking to you. New installs start on Require customers to sign in, which is the one the settings screen marks as recommended — it identifies people by their account rather than by an address they typed, which Sohaychat has no way to verify. The one exception is order lookups: the chatbot will only discuss a customer's orders with someone signed in, whatever you choose here.
Only if you switch it on. Email visitors when you reply, under Sohaychat → Settings, emails your reply to a visitor who has already closed the chat — otherwise your answer sits in a thread nobody is watching. It's off by default, because it is the only mail Sohaychat sends to somebody who isn't staff. It needs an address to write to, so it does nothing unless the visitor is signed in or you're asking for a name and email. It waits a couple of minutes first and skips the mail entirely if the visitor came back and read the reply on screen, sends at most one email per conversation every 15 minutes however fast your team types, and puts a one-click link in every message that stops further emails about that chat.
Four ways, so you don't have to sit watching the inbox. A Waiting for a Person view in Sohaychat → Conversations lists them oldest first. The browser tab shows a count, so a background tab still tells you. An email goes out when a request comes in — to addresses you choose, or whoever the conversation is assigned to. And the conversation itself carries a banner with a Take over button. If nobody picks it up within the time you set (10 minutes by default), the assistant takes the conversation back and tells the visitor honestly that nobody was available, rather than leaving them waiting.
Only while it's switched on, and only for visitors with the chat window actually open — those windows quietly check for new replies. Nothing checks while the chat is closed, while the browser tab is in the background, or after ten quiet minutes. If your host is tight on resources, that background checking is the thing to weigh. A developer can slow it down without touching the plugin's code. The full arithmetic is in the handoff documentation in the plugin's GitHub repository.
